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Customer Board Meeting July 18, 2012

United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. Customer Board Meeting July 18, 2012. USDA, National Finance Center Customer Board Meeting July 18, 2012. Old Business Updates. Help Desk Consolidation.

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Customer Board Meeting July 18, 2012

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  1. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Customer Board Meeting July 18, 2012

  2. USDA, National Finance Center Customer Board Meeting July 18, 2012 Old Business Updates

  3. Help Desk Consolidation • Phase 1 – Consolidating help desks supporting the Payroll/Personnel, EmpowHR, Employee Personal Page, and webTA Hosting Plus Systems – October 2012 • Phase 2 – Consolidating help desks supporting the Administrative Billings and Collections, Claims, and Direct Premium Remittance Systems – June 2013 Phase 3 – Consolidating help desks supporting the FEHB Centralized Enrollment Clearinghouse, W-2, Retirement Pre-existing Condition Insurance Plan, and the quasi-help desks for W-2, Retirement, and Thrift Savings Plan – December 2013 • Established Project and Governance Structure • Submitted Statements of Requirements for Information Technology and Facilities • Developed a Training Framework supporting NFC Quality Commitment (e.g., includes course assessment for existing trainees and new employees which integrates into configuration change management process to ensure training content is constantly updated) • Developed Communications Strategy and completed four monthly employee updates and two client updates • Building a foundation for continuous technology improvement and consolidation of help desks – e.g., build-out of a modern Contact Center facility, Remedy Requester Console for origination of Payroll/Personnel, EmpowHR and webTA incidents by clients, Knowledge Management repository, expansion of call recording, and Remedy Broadcast (an internal communications feature) • Completing transition planning for NFC Home Page who to call changes for Phase 1 • Developing a single process to combine and standardize the current Tier 3 level (programmer intervention) SPR and IR processes • Modifying Employee Personal Page requirements to allow users to obtain replacement passwords more quickly, and to simplify process for authorized agency personnel to request user ID resets • None

  4. Risk Mitigation for Legacy Payroll/Personnel Systems • Plan the conversion of databases and applications – August 24, 2012 • Determine pilot/proof-of-concept applications and begin database and program conversion - October 1, 2012 • Installation and training of Modernization Workbench toolset completed • Installation and training on Mainframe Express Enterprise Edition complete • DB2/COBOL training complete • Provided inventory to conversion vendor for global assessment – July 13, 2012 • Developed overall testing strategy – July 13, 2012 • Build IDMS test environment with applications targeted for conversion • Build DB2 test environment for converted batch and online applications • Determine baseline data for testing • Determine applications conversion schedule • None

  5. Enterprise Reporting Solution • Conduct Build 1 detailed design – July 2012 • Deploy Pilot to Reporting Working Group Customers – October 2012 • Conduct Build 1 UAT – January 2013 • Deploy Build 1 solution – February 2013 • Developing the “back-end” (ETL) of the solution to extract, transform, and load the data from the source PPS systems to the warehouse • Defining and developing the standard reports and dashboard for the Pilot • Developing and deploying a Change Readiness Survey to understand effective ways to communicate and train our end-users • None • Procured, installed, and configured the environments for the Pilot and Build 1 • Obtained Reporting Working Group approval of the “Common Report Library” for Build 1 government-wide standard reporting • Developed Build 1 outreach approach to facilitate the ongoing information-sharing between NFC and customers

  6. USDA, National Finance Center Customer Board Meeting July 18, 2012 June2012 PRT Recap for PPS

  7. Schedule Release Summary • GESD Projects Scheduled • 63 Projects Scheduled • GESD Projects Unscheduled Breakdown • 68 Pending (HOLD/RESP) • 187 FRDs Assigned • 106 TBD (as of 07/16/12) • 88 Work in Progress (as of 07/16/12)

  8. Schedule Release Summary as of 06/04/12 Unscheduled Project Breakdown By Line of Business (LOB)

  9. Schedule Release Status • CY 2012 Pay Period 20 Projects • 36 Projects Scheduled • CY 2012 Annual Release Projects • 1 Project Scheduled • Off Release Projects • 19 Projects Scheduled

  10. Software Change Request Totals • Software Change Requests • 2010, 540 SCRs Completed • 2011, 384 SCRs Completed • 2012, 227 SCRs Completed (as of 06/04/12)

  11. Software Problem Report (SPR) Summary

  12. SPR - Average Age at Closure (Days)

  13. Software Problem Report (SPR) Totals • SPRs • 2011, 1564 SPRs Completed • 2012, 597 SPRs Completed as of 06/30/12

  14. USDA, National Finance Center Customer Board Meeting July 18, 2012 New Business

  15. Personal Benefits Statement Update • NFC recommends no printing or mailing any paper 2012 Personal Benefit Statements • A total of 605,471 statements were generated and posted to EPP • 326,525 of these statements were printed and mailed • 278,946 of these statements were not printed or mailed • 74 (47%) agencies are identified as paperless • 84 (53%) agencies are identified as receiving paper statements • None

  16. EPP Mobile Application • Demonstrate the EPP Mobile Prototype – July 2012 • Finalize EPP Mobile detailed design – August 2012 • EPP Mobile UAT – September 2012 • EPP Mobile Deployment – October 2012 • Management’s acceptance of the Proof-of-Concept design • The user interface has been finalized across multiple browsers and browser versions • Created a new mobile platform architecture • Currently in the development phase for the Alpha release • Incorporating the EPP Mobile user interface into the EPP website • None

  17. Customer Forum • Scheduled for November 27-28, 2012 • Logistics and accommodations completed • Working on Annual Report • Working on presentations • Continuing Resolution/Budget

  18. T&A Suspense Correction Process • Determine feasibility of process - January 1, 2013 • Get buy-in from end users - March 31, 2013 • Finalize requirements - April 15, 2013 • Establish project plan - April 30, 2013 • Application for end user - August 1, 2013 • Conduct pilot - September 1, 2013 • 99.999% timely processing • Low reject percent (avg. 2.01% for FY 12) • Automating correction of some errors, where possible • Multiple T&A entry systems utilized • Current suspense corrected by NFC • Some agencies do not react to outstanding issues • Appointment Limitations • Timely processing of separation actions • Leave updates • None

  19. Debt Management Implementation Plan • PP 20 2012 - Allow collection of multiple debts for Treasury Employee - Increase garnishment without sending bill from $10 - $50 - Debt summary report in flat file format • Release 2 - Various FOCUS reports to Reporting Center - Establish receivable account to advanced leave bills and develop separate bills - Bill/collect salary overpayments for employees on non-pay status - New debt notice for FEHB bills • Other Ongoing Initiatives - ABCO Database Change and various debt improvements • Tested collection of multiple debts • Tested garnishment of debts between $10 and $50 • Level of effort established by development and debt management operations staffs • Algorithm for delinquency computation is in process • Proposed a work around to transfer debts to FMS in a more timely manner • Internal meetings within NFC and external meetings with Treasury discussing action plan and level of effort for developing and implementing proposed changes • Preparation of documentation for PP 20 changes and ABCO database change • ABCO Database Change • Some of the initiatives by Treasury will require approval from Treasury’s Union • Definition of delinquency to be validated by work group

  20. Service Level Agreements – FY 2013 • Approve by Director SLAs - July 29, 2012 • Director Approved SLAs – 6 • Obtained comments for NFC’s 20 SLAs - March 1, 2012 • Consolidated comments, finalized standard clauses, and obtained internal approval(s) - April 30, 2012 • Prepared final draft - May 30, 2012 • Submitted to Director for review - June 1, 2012 • Director’s Office reviewing SLAs - 10 • SLAs waiting for internal approval - 4

  21. Interagency Agreements – FY 2013 • NFC finalizes FY 13 budget and rates - July 20, 2012 • IA packages prepared and routed for signatures – July 25 - August 3, 2012 • IA packages mailed to customers - August 4 - 31, 2012 • Agencies sign and return IAs - September 30, 2012 • Payroll-related metrics updated • Contact names and addresses updated • Updating final adjustments to budget • Confirming agency implementation plans for upcoming year • None

  22. USDA, National Finance Center Customer Board Meeting July 18, 2012 EmpowHR

  23. Core HR Services • HRLOB Solution • Configurable, Near Real-Time, and Web-enabled • Human Resources (HR) • Time and Attendance • Payroll • Reporting

  24. Non-Core HR Services • Interfaces/Integration to Non-core Products • 3rd Party Products • Enter-on-Duty • Recruiting and Staffing • Learning Management • Labor Relations/Employee Relations • Performance Management • 3rd Party Vendors • AVUE, GDCI, HRworX, OPM, NGA, Northrup Grumman, Success Factors

  25. EmpowHR Implementations • DHS/FEMA EmpowHRImplementation – PP 17, 2012 • e-Performance Implementation OCFO - PP 19, 2012 • MSS Implementation OCFO - PP 23, 2012 • DHS/FEMA QA testing began- May 7, 2012 • QA test team members are testing, logging, and resolving issues • DHS/FEMA began CUAT testing - June 25, 2012 • DHS/FEMA is in their third week of CUAT testing • None

  26. Incident Report (IR) Summary

  27. EmpowHR Incident Report (IR) Average Age at Closure

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