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Customer Board Meeting November 7, 2012

United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. Customer Board Meeting November 7, 2012. USDA, National Finance Center Customer Board Meeting November 7, 2012. Old Business Updates. Help Desk Consolidation.

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Customer Board Meeting November 7, 2012

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  1. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Customer Board Meeting November 7, 2012

  2. USDA, National Finance Center Customer Board Meeting November 7, 2012 Old Business Updates

  3. Help Desk Consolidation • Phase 1 – Consolidated help desks now supports Payroll/Personnel, EmpowHR, Employee Personal Page, and webTA Hosting Plus Systems - October 2012 • Phase 2 – Consolidated help desks will support Administrative Billings and Collections, Claims, and Direct Premium Remittance Systems - June 2013 • Phase 3 – Consolidated help desks will support FEHB Centralized Enrollment Clearinghouse, W-2, Retirement Pre-existing Condition Insurance Plan, and the quasi-help desks for W-2, Retirement, and Thrift Savings Plan - December 2013 • Completed Facility build-out (All Phase 1 Employees Consolidated) • Extended time an incident is in resolved status from 3 to 13 days • Developed a Training Framework supporting NFC Quality Commitment (e.g., includes course assessment for existing trainees and new employees to ensure training content is constantly updated) • Developed Communications Strategy and completed six monthly employee updates and three client updates • Updated NFC Home Page “Who to Call” for Phase 1 • Developed a single process to combine and standardize the current Tier 3 (programmer intervention) SPR and IR processes • Modified Employee Personal Page to allow users to obtain replacement passwords quickly and to simplify process for authorized agency personnel to request user ID resets • Added Remedy Broadcast (internal communications feature) • Building a foundation for continuous technology improvement and consolidation of help desks • Remedy Knowledge Management is now available and expansion of call recording by December 31, 2012 • Creating ability for customers to challenge incident resolution (re-assigned back to SME group for follow-up) by November 31, 2012 • Phase 2 activities will begin the week of November 13, 2012 • None

  4. Risk Mitigation for Legacy Payroll/Personnel Systems • Obtain contractor support for test script development and compare process - November 15, 2012 • Develop program processing instructions for vendor testing (10% of the programs) in application conversion packet one - March 8, 2013 • Completed review and reconciliation of iteration 1 and 2 global inventory assessment • Converted Build of new IDMS test environment applications • Begin loading IDMS test environment with baseline data • Build DB2 test environment for converted batch and online applications • Build netCOBOL development environment • None

  5. Insight Enterprise Reporting Solution • Report Working Group utilizing Pilot through December 1, 2012 • Build 1 design and development - ongoing • Conduct Build 1 User Acceptance Testing - January 2013 • Deploy Build 1 solution - February 2013 • Announced branding of Enterprise Reporting Solution as Insight - Business Intelligence Delivered • Deployed Customer Pilot to Reporting Working Group - 27 representatives from 18 agencies • Finalized and implemented the data management and loading approach • Developed “front-end” business intelligence user interface • Completed Change Readiness Survey • Launched customer communications including demo and website https://www.nfc.usda.gov/Insight • Monitoring pilot usage and feedback • Developing, loading, and testing “back-end” data warehouse tables for Build 1 • Developing standard reports and dashboards for Build 1 • Designing applications support model and processes (e.g., configuration management) • Developing training approach • Conducting Risk Management Framework Phase 1 (formerly called C&A) • None

  6. USDA, National Finance Center Customer Board Meeting November 7, 2012 November2012 PRT Recap for PPS

  7. Schedule Release Summary • GESD Projects Scheduled • 131 Projects Scheduled • GESD Projects Unscheduled Breakdown • 65 Pending (HOLD/RESP) • 214 FRDs Assigned • 150 TBD (as of 11/01/12) • 14 Work in Progress (as of 11/01/12)

  8. Schedule Release Summary as of 11/01/12 Unscheduled Project Breakdown By Line of Business (LOB)

  9. Schedule Release Status • CY 2013 Pay Period 04 Projects • 24 Projects Scheduled • CY 2012 Annual Release Projects • 3 Projects Scheduled • Off Release Projects • 104 Projects Scheduled

  10. Software Change Request Totals • Software Change Requests • 2010, 540 SCRs Completed • 2011, 384 SCRs Completed • 2012, 377 SCRs Completed (as of 11/01/12)* *Total does not include cancelled SCRs

  11. Software Problem Report (SPR) Summary

  12. SPR - Average Age at Closure (Days)

  13. Software Problem Report (SPR) Totals • SPRs • 2011, 1564 SPRs Completed • 2012, 858 SPRs Completed as of 09/30/12

  14. USDA, National Finance Center Customer Board Meeting November 7, 2012 New Business

  15. Enhancement of PRT Reports • Introduce project and request input from members at PRT meeting on November 7, 2012 • With PRT members, determine criticality and priority of responses received (November/December 2012) • Added new fields to the PRT reports – October 2012: • Scheduled Report - Date Reported, Date Scheduled, IA Number, Date IA Signed, FRD Returned Date • Unscheduled Report - Date IA Signed, SRB FRD Due Date, HRAB FRD Due Date, SRB to Client, HRAB to Client, CMB Returned Date • Closed Report - Date Closed, IA Number • Analyzing reports internally to identify possible improvements • Identifying enhancements to the customer communication procedure between NFC and our customers • None

  16. 2012 W-2 • Agency W-2 testing October 29 - November 9, 2012 • Distribute W-2s the week of January 14, 2013 • Post W-2s to EPP/Reporting Center by the week of January 14, 2013 • Produce W-2Cs the week of February 11, 2013 • Completed test of each transaction code so that it’s accurately displayed on W-2s • Completed test regarding display of demographic data related to Agency, State, City, and County • Tested successfully bulk transmission W-2 files for printing/mailing • Continue with testing W-2 data • Agency validation of test W-2s • None

  17. NFC T&A Solutions • webTA 4.x - Software delivery to NFC - November 2012 - OCFO Pilot of webTA 4.x in early 2013 - One USDA implementing all agencies to 4.x upon completion of pilot • Paycheck 8 - Establish partnership to host and provide Paycheck 8 as another T&A option by January 30, 2013 • STAR Web - Estimated sunset September 30, 2013 • webTA 4.x - Completion of the System Design Document for the OCFO pilot - Approved platform for software • Paycheck 8 - Sandbox was provided and product tested - SBA has chosen Paycheck 8 and is awaiting funding • webTA 4.x - Preparing test scripts for software and platform • Paycheck 8 - Establishing demo zone by November 20, 2012 • STAR Web - Customer Outreach to STAR Web to begin discussions of conversion to T&A solutions by September 30, 2013 • None

  18. EPP Mobile Application • EPP Mobile UAT - October/November 2012 • EPP Mobile Deployment - Planned Debut for 2012 Customer Forum held in Washington, D.C. in November • EPP’s traditional design has been replaced with a new responsive design format that intuitively knows what type of device the customer is using. Once the application recognizes the device, the content is automatically reformatted to provide them with the best presentation of content and easiest navigation for the viewport of the computer, tablet devices, or smart phone. • Completed development, coding, and unit testing phases • In final phases of acceptance testing • None

  19. Debt Management Implementation Plan • PP 20, 2012 - Increase garnishment without sending a bill to employee from $10 to $50 and add notice to ELS • ABCO Database Change – Elements added without functionality in PP 07, 2013 • Debt Improvements (various) including delinquency computations, new salary overpayment bills, and referral to TOP and Cross Servicing - After Database Change • Release 2 (After Database Change) - Various FOCUS reports to reporting center (this project is not in the main summary) - Establish RA for advance leave bills and develop separate bills for such - Allow collection of multiple debts for Treasury Employees - Bill and collect salary overpayments while employees are in non-pay status - New debt notice for FEHB bills - Debt summary report in flat file format (Treasury only). Was scheduled for PP20/2012, however, Treasury has delayed the implementation • Documented ABCO database change • Provided Treasury with test results for the increase in the automatic garnishment amount • Implemented the process to garnish debts that are less than or equal to $50 • Continuing to meet with Treasury to discuss action plan and level of effort for developing and implementing proposed changes • Algorithm for delinquency computation is in process • None

  20. Customer Forum • Scheduled for November 27-28, 2012, in the Jefferson Auditorium • Completed logistics for event • Distributed Save the Date announcement to customer community on 10/01/12 • Posted announcement on NFC home page • Working on Annual Report and presentations • Agenda being finalized • Currently 100 participants registered • Register via email at tcb.events@nfc.usda.gov • Questions to Tara Lala at (504) 426-1201 • None

  21. SLA/IA – FY 2013 • Final FY 13 budget and rates - July 20, 2012 • SLAs for approval - July 29, 2012 • IA packages prepared and routed for signatures - July 25 - August 3, 2012 • Distribution of IA packages to customers - August 31, 2012 • Receipt of signed IAs from agencies - September 30, 2012 • All PPS, EmpowHR, and webTA Hosting Plus SLA/IAs approved July 25 - August 24, 2012 • Completed distribution of IA packages to customers on October 19, 2012 • Signed/Funded IAs as of October 26, 2012: • PPS - 25% (40 of 161 received) • webTA - 11% (6 of 54 received) • EmpowHR - 5% (1 of 21 received) • None

  22. USDA, National Finance Center Customer Board Meeting July 18, 2012 EmpowHR

  23. Non-Core HR Services • OPM USAStaffing (Recruiting and Staffing) - UAT PP 02-03, 2013 - Design Document – December 2012 - Implementation PP 04, 2013 • GDCII HRworX (EOD) - Meeting with vendor November 13, 2012 • NGA e-Recruit (Recruiting and Staffing) - Meeting with vendor November 13, 2012 • OPM USAStaffing - Completed Functional Requirements Document October 2012 • OPM USAStaffing design document and development in progress • SAP SuccessFactors (Learning Management), Northrup Grumman, and AVUE - Interfaces/Integration can be developed upon request • None

  24. EmpowHR Implementations • OCFO/NFC MSS Implementation - PP 23, 2012 • DHS/FEMA MSS Implementation - PP 25, 2012 • One USDA Phase I - PP 08, 2013 • Enhancements • Standardized Security Roles • Standardized Workflow • One USDA Phase II - PP 17, 2013 • Non-EmpowHR USDA Agencies • One USDA Phase III - PP 24, 2013 • Forest Service re-load • DHS/FEMA EmpowHRImplementation - PP 17, 2012 • e-Performance Implementation OCFO - PP 19, 2012 • Completed Requirements Phase for One USDA including three FRDs for enhancements to EmpowHR • OCFO/NFC MSS is in CUAT testing - QA test team members are testing, logging, and resolving issues • Developing a Project Schedule for Phase I for One USDA • Planning One USDA on-site visit to NFC • One USDA weekly Project Manager meetings • One USDA bi-weekly Integrated Project Team meetings • Reviewing ONE USDA proposed Implementation Strategy and Timeline • None

  25. Incident Report (IR) Summary

  26. EmpowHR Incident Report (IR) Average Age at Closure

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