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Developing Employee Relations

Developing Employee Relations . 13. Challenges. What are examples of programs used to facilitate employee communications? How can employees use various appeals procedures to challenge management actions? How can managers use employee assistance programs effectively?

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Developing Employee Relations

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  1. Developing Employee Relations 13

  2. Challenges • What are examples of programs used to facilitate employee communications? • How can employees use various appeals procedures to challenge management actions? • How can managers use employee assistance programs effectively? • What are examples of technological innovations that facilitate dissemination of information?

  3. Employee Relations Rep Member of HR who • ensures policies are followed • consults with supervisors • consults with employees

  4. Employee Relations Policy • Communicates management’s thinking about employee-related matters • Prevents problems in workplace from becoming more serious

  5. Communication Process Barriers (noise) Sender Receiver (encodes message) (decodes message) Feedback

  6. How to Communicate Feedback to Employees • Focus on specific behaviors • Give feedback at appropriate time / place • Focus negative feedback on behaviors that can be controlled by employee

  7. Downward Communication… allows managers to implement their decision and to influence employees lower in organizational hierarchy

  8. Upward Communication… allows employees at lower levels to communicate ideas and feelings to higher-level decision makers

  9. Information Dissemination • Employee Handbook • Written Communications • Memos • Financial Statements • Newsletters • Bulletin Boards

  10. Information Dissemination (cont’d)… Audiovisual Communications • Video Presentations • Teleconferencing Electronic Communications • Voice Mail • Electronic Mail

  11. Information Dissemination (cont’d)… • Meetings • Retreats • Informal Communications

  12. Employee Feedback ProgramsEmployee Attitude Surveys Highly Satisfied Satisfied Highly Dissatisfied To what extent are you satisfied with... • 1. pay and bonus • 2. chance to get a promotion • 3. respect from management • 4. morale of my division • 5. responsibility to do work X X X X X

  13. Management Actions Commonly Appealed • Allocation of overtime • Warnings for safety rule violations • Size of merit pay increases • Specification of job duties • Employer’s reimbursement for claims filed by employees • Performance evaluations

  14. Employee Feedback ProgramsAppeals Options • Open door program • Speak-up program • Grievance panel – non union firms • Union grievance procedure

  15. International Comparisons of Employee Satisfaction 100% 82% 72% 66% 65% 58% 53% 43% 31% Percent Satisfied with Company as an Employer 0

  16. A troubled employee may have… • excessive absenteeism patterns 2. poor judgment and bad decisions 3. unusual on-the-job accidents 4. involvements with the law 5. deteriorating personal appearance 6. problems relating to other people

  17. Employee Assistance Program (EAP) • Identify troubled employee: • Self - id • Supervisor id EAP counseling Problem solved; employee keeps working or, if on leave, returns to work Employee refuses help; is terminated if problem has significant impact on work Treatment Treatment unsuccessful; employee is terminated.

  18. Employee Recognition ProgramSuggestion Systems • “Suggestion evaluation committee” evaluates suggestions; explains to employees why some suggestions have not been used • Implement accepted suggestions immediately and give credit to the suggestion’s originator • Make value of reward proportional to suggestion’s benefit to the company

  19. Employee Recognition SystemsEmployee Awards • Give public credit to people or teams who make outstanding contributions • Can be initiated by anyone • Celebrates team or individual success • Encourages organization members to work toward the organization’s goals

  20. Case Some employees feel uncomfortable when recognized in a public way. As a manager, how would you work with HR staff to design an employee recognition program for your Department, taking into account recognition for both individuals and teams.

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