Introduction to Non-Violent Communication

1. Introduction to Non-Violent Communication Listening and Responding

3. “My peace be with you.” Clip

4. Step 1: Take a time Out The HeartMath Solution • Temporarily disengage from your stressful or negative thoughts • Place yourself into neutral Step 2: Shift Your Focus • Shift your focus to your heart • Feel your breathing and inhale from your heart and exhale from your solar-plexus (area below your sternum)

5. Step 4: Decide on a Effective Action Step 3: Practice Appreciation After Shifting Your Focus and Practicing Appreciation, ask yourself what would be the best action to take? • Activate a positive feeling by drawing on feelings of appreciation and gratitude. • Re-experience this positive feeling Step 5: Sense Change in Your Perception Sense the change in your perception and try to sustain it for a while

6. The head “knows,” but the heart “understands.

7. Creating a Pool of Appreciation

8. Act of Consecration to the Sacred Heart O Sacred Heart of Jesus, to Thee I consecrate and offer up my person and my life, my actions, trials, and sufferings, that my entire being may henceforth only be employed in loving, honoring and glorifying Thee. This is my irrevocable will, to belong entirely to Thee, and to do all for Thy love, renouncing with my whole heart all that can displease Thee.

9. Introduction to NVC • In Marshall Rosenberg’s own words.

11. Components of Non-Violent Communication

12. Non-Violent Communication Method

13. Observing without Evaluating

14. Feelings: (1.5)

15. Are you Listening?

17. What is listening? Listening is the ability to accurately receive messages in the communication process • Listening is key to all effective communication • Listening is so important that many top employers give regular listening skills training for their employees. • This is not surprising when you consider that good listening skills can lead to: better customer satisfaction, greater productivity with fewer mistakes, increased sharing of information that in turn can lead to more creative and innovative work.

18. 5 Intents of Listening • To Win • To Persuade • To Learn and Understand • To Be Present • To Be

19. Active ListeningHear What People are Really Saying Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. Given all this listening we do, you would think we'd be good at it!

20. Active Listening Skills • Attending A: Eye contact B: Posture C: Gesture • Paraphrasing • Clarifying • Perception Checking • Summarizing • Empathy

21. A good listener will listen not only to what is being said, but also to what is left unsaid or only partially said.

22. Non-verbal communications • facial expressions • tone and pitch • gestures • body language • physical distance between communicators These non-verbal signals can give clues and additional information and meaning over and above spoken (verbal) communication

23. Communication Blocks

24. Using NVC to Listen

25. Empathic Listening

26. Listening with Giraffe Ears Media player 1.5.7:04 & 1.6

27. Using NVC to Resolve Conflict

28. Today’s Learnings What is the most important thing you learned today? What is one thing you will be able to use tomorrow?

29. References Childre, H.M & Beech, D. The HeartMath Solution (2000) Rosenberg, M. B. Nonviolent Communication: A Language of Life, (2003) Center for Nonviolent Communication: cnvc.org All Clips downloaded from Youtube 11/2012