roles and responsibilities

1. roles and responsibilities

2. What is the difference between a role and responsibility ? • 5 minutes work with a partner to come up with the meaning of role and responsibility • 5 minutes – what is the main role of: • Teacher • Doctor

3. Job Roles • The person’s position in the business or their particular job dictates their role in the business • For example a teacher’s main role is the education of their students, a doctor’s is the looking after the health of their patients

4. responsibilities • The key responsibilities/tasks that a particular worker has to carry out • Teacher – teaching classes, marking homework, pastoral care, covering for absent colleagues, parents evenings etc • Doctor – holding surgery, diagnosing illnesses, treating illnesses, home visits, on-call etc

5. Exercise For each of the following workers detail their job role and list their responsibilities : • Plumber • Dentist • Builder • Nurse • Police officer • Accountant

6. Types of employees • All employees of a business can be grouped into either: • Manager • Supervisor • Employee/operative • Support staff

7. exercise • In pairs – 5minutes • What is a manager ? • What is a manager’s primary role ? • What are a manager’s main responsibilities ?

8. managers • Main roles: planning, organising, monitoring and evaluating, reporting • Responsibilities – take responsibility for an area within the dept/function they work e.g. training in HR • Job security – FT permanent contracts, high pay • Important decisions often made and can be complex

9. directors • Elected by shareholders of the business • Role is mainly strategic • Can be a manager and a director i.e. a managing director • Can be voted out at AGM of a business

10. supervisor • Provide a link between management and staff • Supervisors monitor rather than manage workers & advise managers of any problems • Decision making is limited and restricted to day-to-day issues • Often FT, pay higher than operatives, lower than managers

11. Employees/operatives • employees are the junior members of staff • Can be production-line staff, shop assistants, call-centre operators, support staff etc • Tend to have less skills, qualifications and experience • Job security is poor – often PT temps, pay is low

12. Support staff • Provide specialist skills eg IT, secretarial staff • Role – offer advice/assistance in specialist area • Decision making varies but tends to be routine • Job security – varies, can be FT • Pay – varies, can be very high in some areas such as IT

13. Next Coursework Task • Identify and explain the roles of three people in the same department/function in Tesco. Also describe their work and the different rewards that they receive for their work. • Department/function - you can choose one of: Human resources, Finance, Marketing and Sales, Administration and IT support, Customer Service, R&D, Operations • The job roles do not have to be at different levels • Deadline: Monday 28 January 2009