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STUDENT LEARNING OUTCOMES VESL SPEAKING C BY MILDRED CASTILLA, IRMA SOLIS & CLAUDIA VILLA. HISTORY. Created in 1962 Walmart Visitors' Center 105 North Main Street Bentonville, AR 72712 Phone: 479-273-1329 Open 9:00 a.m. to 5:00 p.m. Monday through Saturday 1:00 p.m. to 5:00 p.m. Sunday.
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STUDENT LEARNING OUTCOMES VESL SPEAKING C BY MILDRED CASTILLA, IRMA SOLIS & CLAUDIA VILLA
HISTORY Created in 1962 Walmart Visitors' Center105 North Main StreetBentonville, AR 72712Phone: 479-273-1329 Open 9:00 a.m. to 5:00 p.m. Monday through Saturday1:00 p.m. to 5:00 p.m. Sunday Corporate Office Walmart702 SW 8th StreetBentonville, Arkansas 72716-8611479-273-4000
WALMART STORE INC, • MISSION “Wal-Mart’s mission is to help people save money so they can live better.” • VISION “To become the worldwide leader in retailing”
WALMART GROWTH India Chile
Values 3 Basic Beliefs & Values 2. Service to our Customers 1. Respect for the Individual 3. Striving for Excellence
Culture 10-Foot Rule The 10-foot Rule is one of our secrets to customer service. During his many store visits, Sam Walton encouraged associates to take this pledge with him: "I promise that whenever I come within 10 feet of a customer, I will look him in the eye, greet him, and ask if I can help him."
Culture Teamwork Servant Leadership Grass Roots Process “Listen to your associates. They are the best idea generator” Sundown Rule
CultureWALMART CHEER • Sam Walton does the Walmart cheer • Give me a W! Give me an A! Give me an L! Give me a squiggly! Give me an M! Give me an A! Give me an R! Give me a T! • What's that spell? Walmart! • Whose Walmart is it? It's my Walmart! • Who's number one? The customer! Always!
Michael T. Duke Gregory B. Penner Aida M. Alvarez James W. Breyer M. Michele Burns James I. Cash, Jr. Roger C. Corbett Douglas N Daft
PRESIDENT‘S WAL-MART STORES, INC Mike Duke
HUMAN RESOURCES • Employees 2,100.000 • Benefits • Store Associate Positions • Medical Coverage • Exclusive, Everyday Savings • Grow Your Future • Wal-Mart Success = Your Success • Store Careers • Store Management Positions • Stores Training & Development • Driving Careers
Financial Information Income $13,59 billion Expenses • Annual Report Supplier Diversity 1994 Prog. Minor Business $ 2 million 2008 2,500 minority owned ($6 billion) • Suppliers • Marketing
STUDENT LEARNING OUTCOMES VESL SPEAKING C Social Involvement Health & Wellbeing Proactive Participation within Health Care Reform Tamiflu® oral suspension FDA-approved influenza antiviral drugs that is recommended for use against the seasonal influenza virus and the 2009 H1N1 influenza virus. BY MILDRED CASTILLA, IRMA SOLIS & CLAUDIA VILLA
Social Involvement Educational support & Economic opportunities • Serves customers and members more than 200 million times per week at 8,100 retail units under 53 different banners in 15 countries. • Offer a bill-paying services • To help offset rising expenses for classroom supplies • Walmart and Sam’s Club have launched Teacher Rewards • Financial literacy workshops management. • Scholarships
Social Involvement Charitable giving
Social InvolvementSustainability & Diversity Hispanic Heritage Month Announcement Sustainable Product Index Sourcing Partnership Project, Brazilian producers and their families receive increased employment opportunities
CONCLUSION • Wal-Mart's success as based solely on its "Everyday Low Prices focus," • Fast, Friendly, Clean" demonstrates Wal-Mart's renewed focus, ensuring associates are friendly and providing a less cluttered shopping experience. • Walmart New Statement “Now more than ever”
REFERENCES • THE WAL-MART EFECT • By Charles Fishman ( 2006) • WAL-MART THE FACE OF TWENTY.FIRST-CENTURY CAPITALISM. • By Nelson Lichtensen ( 2006) • THE WAL.MART DECADE • By Robert Slater ( 2006) • WWW.WALMARTSTORE.COM