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Communication

Improve your communication skills by taking notes, asking questions, and using various methods to ensure your message is received. Learn about feedback and information retrieval too!

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Communication

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  1. Communication

  2. Notes for: Communication I have a message for someone. I will whisper it to one of you, and you will whisper it to someone else and so on until all have heard the message. In the end one of you will repeat the message out loud. Play the game above. (The message is: “The Captain needs someone to take a tub back to the quartermaster so that he can fill it for the crackerbarrel.” Ask What did each one of you hear? Ask Why it was that not everyone heard the same exact message? There would have been less confusion if you had been allowed to take notes and to ask questions. By asking good questions and taking good notes you will be more successful on this course Pass out notepaper for their Participants’ handbooks and pencils to each person.

  3. Sender

  4. Notes for SENDER: Name some things a person can do to make sure his message is getting across. (Ideas could include asking questions, having them retell what they heard, keeping the message simple……) True communication means the message must not only be sent, but received.

  5. Sender

  6. Notes for Sender 2: Only part of the message gets through if you say it. But if you want it to get through you’ve got to use more than one method. Make a list of methods you think would help you get your message across. Think of other senses beside hearing…. (give them a minute to write a list of ideas)

  7. There are multiple ways to communicate:

  8. Notes for: There are multiple ways to communicate Let them SHARE what’s on their list (This is a way to help them think of ways they may have missed) * signals which are seen, such as smoke signals, flags, waving, gestures * sounds—not only words, but horns, whistles, coughs, throat clearing… *Smells like cologne, or gas! *Writing is a major way to communicate—letters, notes, music, *and many more

  9. Receiver

  10. Notes for: Receiver How can you be sure the receiver has received the information you sent? (take a moment to allow them to respond to the question)

  11. FEEDBACK!

  12. Notes for Feedback: What are ways both the sender and the receiver can use feedback? (be sure to stress the value of questions used by either. Questions help people clear up the fuzzy concepts, fill in the blanks, expand ideas, etc..)

  13. Information Retrieval

  14. Notes for Information Retrieval: Not only is it important to send and receive messages as part of communication, but it is also vital to be able to retrieve the information. Ask: What are ways that help you to retrieve information? (answers may include notes, memory joggers, memorizing, sketches..)

  15. Turn to page 11 in your notebook

  16. Notes for: pages 11-12 in Participants’ handbook (Digest the information so you can tell in your own words, or have various participants read the lines. Quickly review how well we communicate – page 13. This is a fun way to get the point across!)

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