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More than 350 years of history and cutting-edge innovation

ManageEngine Forum 2014 Jacek Wiśniowski IT Infrastructure Manager Eastern Europe & Africa AkzoNobel Decorative Paints. More than 350 years of history and cutting-edge innovation. 2013. New strategy launched focused on leading market positions delivering leading performance. 2008.

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More than 350 years of history and cutting-edge innovation

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  1. ManageEngine Forum 2014Jacek WiśniowskiIT Infrastructure ManagerEastern Europe & AfricaAkzoNobel Decorative Paints

  2. More than 350 years of history and cutting-edge innovation 2013 New strategy launched focused on leading market positions delivering leading performance 2008 Akzo Nobel acquired ICI and changed its name to AkzoNobel 1969 Akzo formed following the merger of Dutch companies AKU and KZO 1895 1646 1792 1998 1871 Alfred Nobel founded ElektrokemiskaAktiebolaget, known as Eka. Today, Eka is part of our Pulp and Performance Chemicals business Bofors forge founded in Sweden Painter and decorator Wiert Willem Sikkens started making Sikkens lacquers in the Dutch town of Groningen UK company Courtaulds, whose products include hi-tech industrial coatings, acquired by Akzo Nobel KemaNobel established in Sweden. Later, in 1984, KemaNobel merged with Bofors to form Nobel Industries, which in turn was acquired by Akzo in 1994 to create Akzo Nobel Company presentation | 2014

  3. The world of AkzoNobel Key regions by revenue Revenue by end-user segment Buildings and Infrastructure 44% Transportation 16% Consumer Goods 16% Industrial 24% Asia Pacific 25% North America 15% Mature Europe 38% €14.6billion in revenue 49,600employees 200+production sites 80+countries Revenue by Business Area Decorative Paints 28% Performance Coatings38% Specialty Chemicals 34% Latin America 11% Emerging Europe 8% Other countries 3% • All figures relate to 2013 Company presentation | 2014

  4. A selection of brands in our portfolio Company presentation | 2014

  5. Company presentation | 2014

  6. ServiceDesk Plus • Historia wdrożenia w AkzoNobel: • 2009 - pierwsze wdrożenie: Polska, • dwie lokalizacje, 5 Techników • 2011 - Rollout w regionie Europy Wschodniej i Afryki • 14 krajów, 20 lokalizacji, 25 techników • 2012 - wdrożenie w Brazyli i Włoszech • Aktualnie • ServiceDesk Plus wdrożony w 32 krajach , 130 lokalizacjach, ponad 16 tysięcy użytkowników, 270 Techników. Business unit | Footer

  7. ServiceDesk Plus – DashBoard • Dlaczego własne rozwiązanie typu DashBoard? • Konieczność przekształcania danych w informacje, a informacji w wiedzę. • Graficzny interfejs przekazywania informacji, • Czasrzeczywisty, • Interaktywność, • Konsolidacja danych, • Udostępnienieinformacji dla biznesu, • Monitorowanie kluczowychwskaźników (KPI), • Narzędzie kontroli jakości i wydajności pracy IT, • Intuicyjna obsługa, • Raporty ad-hoc, Business unit | Footer

  8. ServiceDesk Plus – DashBoard • Rozwiązanie: • ServiceDesk Plus versja 9.0 • Baza danych MSSQL 2012 • SQL Server Reporting Services (SSRS) • Dlaczego ? • Zintegrowane narzędzie z MSSQL, • Platforma Server-based, • Tworzenie i zarządzanie szeroką gamę różnych typów raportu, • Raporty w różnych formatach, • Technologia Dryll down, • Szybka i łatwa budowa raportów, • Skalowalność Business unit | Footer

  9. ServiceDesk Plus – DashBoardPrzykładowe raporty Business unit | Footer

  10. ServiceDesk Plus – DashBoardPrzykładowe raporty Business unit | Footer

  11. ServiceDesk Plus – DashBoardPrzykładowe raporty Business unit | Footer

  12. ServiceDesk Plus – DashBoardPrzykładowe raporty Business unit | Footer

  13. ServiceDesk Plus – DashBoardPrzykładowe raporty Business unit | Footer

  14. ServiceDesk Plus – DashBoardPrzykładowe raporty Business unit | Footer

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