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Transforming Banking Engagement with Digital Platforms

Discover how to enhance customer service in digital banking using cutting-edge engagement platforms. Join the webinar for insights, selected vendors, key aspects of solutions, and valuable recommendations.

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Transforming Banking Engagement with Digital Platforms

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  1. WEBINARUse Digital Banking Engagement Platforms To Better Serve Your Customers — The Forrester Wave™: Digital Banking Engagement Platforms, Q3 2017 Jost Hoppermann, Vice President, Principal Analyst September 5, 2017. Call in at 10:55 a.m. Eastern time

  2. Agenda • Omnichannel banking — market evolution • Selected vendors • Key aspects of the evaluated solutions • Further findings • Recommendations

  3. Agenda • Omnichannel banking — market evolution • Selected vendors • Key aspects of the evaluated solutions • Further findings • Recommendations

  4. From mobile to omnichannel banking “Which will be the top three to five initial focal points of the transformation of your landscape of business applications?” Base: 80, 105, 116, and 107 financial services decision makers; Source: Q3 2010, 2012, 2014, and 2016 Global Financial Services Architecture Online Survey

  5. The next generation of omnichannel banking solutions has arrived New solution namesfor omnichannel banking: • Digital banking solutions Omnichannel layer Digital banking • Digital banking platforms ???

  6. A definition of the next-generation solution Digital bankingengagementplatform • An advanced cross-channel/omnichannel banking solution that enables an integrated, seamless, and comprehensive customer and employee experience across touchpoints. • Typical functionality includes agile support for banking and channel-specific business requirements, analytics, digital sales and marketing, and a single view of customers, products, and services.

  7. Agenda • Omnichannel banking — market evolution • Selected vendors • Key aspects of the evaluated solutions • Further findings • Recommendations

  8. Vendors with related offerings Alkami Sopra Banking Software Innofis Intelligent Environments Avaloq Digital Insight Malauzai Kapowei Fiserv CR2 ACI Worldwide GMC Software Crealogix SAP IdaMobile Forbis i-exceed technology SangamOne Sandstone Path Solutions Jack Henry & Ass. InfrasoftTech FiveDegrees Trusek Finastra FIS Unisys Access Softek Backbase MEA Financial Fundtech Tyfone Kony Nelito Canopus EdgeVerve Naqoda Asseco nCino mShift Auriga Cubus Solutions eBankIT Intracom ASI NETinfo Intellect Design Arena DLYA Technisys Vayana Oracle Cobiscorp Kasasa Temenos Jwaala ITS Dais Software CSI Avoka Tagit Ubanquity FI-Mobile Q2 Software Namu Comarch Macalla TCS Capital Banking ETRONIKA eLeader Novabase Profile Software Advantage FSE SAB appello Bankflex D3 Banking ( . . . more . . . )

  9. Inclusion criteria • Broader channel support across retail and corporate banking • Agile CX • Supporting capabilities such as analytics • Regional or international success • Mindshare within Forrester’s client base

  10. Agenda • Omnichannel banking — market evolution • Selected vendors • Key aspects of the evaluated solutions • Further findings • Recommendations

  11. Forrester Wave™: Digital Banking Engagement Platforms, Q3 ’17 Source: The Forrester Wave™: Digital Banking Engagement Platforms, Q3 2017 Forrester report

  12. Differentiators help to choose the right solution Retail banking Onboarding, account opening, origination, and even more so collections Private banking Broad functional range from client communication to trades Apps builder Efficient channel management Architecture Microservices Road maps Broad and rich, structured and measurable, and innovative *Selected examples of differentiators

  13. Agenda • Omnichannel banking — market evolution • Selected vendors • Key aspects of the evaluated solutions • Further findings • Recommendations

  14. Individual observa-tions Further findings Regional vendor reality Forrester Wave evaluation

  15. Agenda • Omnichannel banking — market evolution • Selected vendors • Key aspects of the evaluated solutions • Further findings • Recommendations

  16. Recommendations • Don’t use the Forrester Wave results without customization. • Leverage the differentiators when shortlisting your set of vendors. • Remember the “further findings.” • Customize the weights. • Focus on mobile, for example, when going for a mobile-first solution. • Remember the different go-to-market approaches of the vendors. • Check vendor reality for your geography.

  17. New: Forrester Insights for Android NOW AVAILABLE ON GOOGLE PLAY Download Forrester’s new Insights app for Android to: • Access research, insights, and key takeaways to accelerate your projects and support your decision making. • Save reports and graphics to read on the device ofyour choice. • Receive notifications to stay abreast of the latest trends and insights relevant to your initiatives. Also available for iOS. forrester.com/app

  18. Jost Hoppermann +49 699 592 9837 jhoppermann@forrester.com

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