Six Tips to Improve Last-Mile Delivery Service

1. Six Six Tips Tips to to Improve Improve Last Last Mile Mile Delivery Delivery Service Service What What is is Last-mile Last-mile Delivery? Last Mile delivery is the end-result of the delivery process, which starts from the distributor's centre and ends at the customer's doorsteps. The radius of last-mile delivery can range from a few meters to 100 miles. Delivery? The primary motive of the LAST MILE DELIVERY SERVICE is to deliver the package to the customer in less possible time. It is also a vital component of the shipping process and customer satisfaction. The more quickly and safely the package reaches to the customer, the more they get satisfied and trust the brand. Ever since the e-commerce industry boomed, the market of Last Mile delivery also saw exponential growth. So, if the shipping business is done right, it can fetch attractive revenue. However, with the ever-growing market, there is a high competition which can be dealt with well by constantly striving to improve the LAST LAST MILE MILE DELIVERY DELIVERY SERVICES SERVICES. In In the DELIVERY DELIVERY SOLUTIONS SOLUTIONS to the following following blog, blog, we we will to retain retain and will discuss discuss a a few and garner garner companies few key companies and key points points to and customer to improve improve LAST customer satisfaction. satisfaction. LAST MILE MILE 1. 1. Allowing Allowing customers To provide 100% customer satisfaction and increase success rates, letting customers choose their delivery window and delivery date and time is essential. Offering same-day delivery is again best for customer satisfaction. Allowing customers to edit the location and, date and time until the date of the delivery ensures customer convenience and builds brand loyalty. Reaching at customers’ doorsteps with the package in the mentioned time frame works well for the success of your business. customers to to choose choose time time slots slots & & edit edit location location

2. 2. 2. Optimise Optimise Transport The customer places an order on app and websites at any given time of day, so you need to arm yourself with a system that continually re-optimises routes and schedules as per the transport schedules whenever there is the arrival of new order delivery. The system must consider account delivery areas, resources and existing delivery schedules and then analyse and evaluate the best possible delivery time for new orders in the specified time frame. Transport Schedule Schedule with with Technology Technology By optimising systems, the staff can maximise operational efficiency and offer reliable service to customers. 3. 3. Add Add a a robust If you have experienced frequent losing or misplacing packages during last-mile delivery, then may be sooner or later you're likely to be red-flagged. So, to avoid this situation, you can implement an effective tracking system before the product leaves the warehouse. With a tracking system, you'll be able to keep track of your package starting from the package leaving the warehouse till the order reaches the customers. Additionally you' ll be able to monitor the amount of time it requires for the parcel to travel from outlet to warehouse and from the warehouse to the customer. Gathering this data will provide you with insight about operational efficiency and will help you to improve the speed and quality of the delivery. robust Tracking Tracking System System 4. 4. Keep Keep customers customers informed Keeping customers updated about their package should be the top priority for every company. Besides, enabling the customers to choose delivery date and time, focusing on continual communication is necessary for retail customers. From the point of purchase to order fulfilment, the customers should be able to track the location of their orders. Also, customer inquiry calls should be answered. informed You can keep customers updated by regularly sending SMS or email throughout their package journey so that can make themselves available or edit delivery time and date if required. This step can reduce large volumes of inbound service calls and boost customer confidence in your LAST MILE DELIVERY SOLUTION. 5. 5. Notify Notify Customers Customers on On the day of delivery, notify customers in real-time with the driver's exact location. Keeping real-time tabs on drivers with automated customer updates will help you update your customers effectively . For instance – a message to the customer of the driver leaving the depot, will help them to make themselves available at the delivery location. on Delivery Delivery Day Day 6. 6. Use Use e-proof e-proof of To confirm the successful delivery of the package, do undertake the e-signature of the customer or photographs of the parcel. It will let you effectively manage issues related to delivery, promptly. Confirming successful delivery of the package with Electronic Proof of Delivery (EPOD) is essential to complete the entire end-to-end order fulfilment process. of delivery delivery Takeaway Takeaway Last-mile delivery will always remain the most critical aspect of the logistics industry. So, any shipping company who wants to survive in a highly competitive shipping business must strengthen their last-mile delivery service. We are sure with the above tips you can not only improve your service but take your company to the next level.