The 10 Best Diploma and Certificate Providers in Australia, 2019

1. VOL 9 SEPTEMBER - 2019 ISSUE-2 THE BEST DIPLOMA CERTIFICATE IN AUSTRALIA, 2019

4. Continuous Learning, Staying Employable and Acquiring Efficiency T courses that instill additional skills upon individuals looking to shift their career paths or enhance themselves. he discipline of education has evolved significantly through the course of time. There has been a reformative transcendence from notebooks to mobile devices, from chalkboards to projectors and laptop screens and from classroom learning to learning at home. The diverse commercial market and its employability standards require the educational institutions to inculcate cutting-edge technology which will fuel the sector’s development and efficiency. Working professionals or students mostly opt for such courses to advance their skill set and earn a chance at better career opportunities. Such courses in countries with a diverse workforce also provide opportunities for immigrants who wish to acquire a work permit or even a citizenship. Diploma and certificate courses encompass a significant value in the sphere of education. The institutes which deliver such value also play a vital role in comprehensive education. T R This leads us to the necessity of continuous learning and a medium that caters to this need. That brings us to the market presence of institutes that provide Diploma and Certificate courses. These institutes emphasize on the importance of both acquiring and delivering Abhishaj Sajeev Abhishaj Sajeev

5. Editor-in-Chief Pooja M. Bansal Anish Miller Senior Editor Managing Editor Abhishaj Sajeev Executive Editor Stella Andrew Contributing Editors Ananda, Vishal, Urvasi Visualiser David King Art & Design Head Amol Kamble Art & Design Assistant Co-designer Art Picture Editor & Poonam Mahajan Paul Belin Mayur Koli Business Development Manager Marketing Manager Marry D’Souza Phill Business Development Executive John Sales Executives Amy, Frank, Helen, Steve, Kevin Technical Head Jacob Smile Assistant Technical Head Amar Sawant Technical Consultants Pratiksha, David, Robert Digital Marketing Manager Alina Sege Assistant Marketing Manager Digital Prashant Chevale SME-SMO Executives Uma, Gemson, Manoj Research Analyst Eric Smith Circulation Manager Tanaji sales@insightssuccess.com SEPTEMBER, 2019 Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-602-1754 Off. No. 22 & 510, Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017 Phone - India: +91 7410079881/ 82/ 83/ 84/ 85 Email: info@insightssuccess.in For Subscription: www.insightssuccess.in Copyright © 2019 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights success. Reprint rights remain solely with Insights Success Media and Technology Pvt. Ltd. The Knowledge Review is powered by Insights Success Media and Technology Pvt. Ltd.

6. CXO STANDPOINT 16 EduTalk No, Humanities are not outdated ! Take a Note Trending New Younger Students Increasingly Drawn to Online Learning The Essence Of Leadership 24 ARTICLES 42 Health Careers International Pty Ltd Encouraging Health Education while Ensuring Global Wellbeing AIBTGlobal The Face of Vocational Education in Australia 10 18

7. CONTENTS IH Brisbane – ALS Delivering Reformative English Language Education MILCOM Institute Transforming Students into Experts of Telecommunications Industry 26 32 Queensland International Institute Unity College Australia A Stellar Performer in the Academic Spectrum Delivering Effective Education by Combining Active Learning and a Strong Theoretical Foundation 36 44

9. e 10 Diploma & Certificat& Course Providers in Australia, 2019T R B e s t T h t The 10 Best Diploma and Certificate Providers in Australia, 2019 T he global market for diploma and certificate courses and the skills which one attains after opting for these courses, is a significant one. In this edition, The Knowledge Review, explores, comprehends and exhibits the continuous learning requirements and how institutes cater to them and also the market for these courses, pertaining only to Australia. In this edition titled, The 10 Best Diploma & Certificate Providers in Australia, 2019, institutes within Australia and its educational landscape have been featured. The list includes, Australia Institute of Business and Technology (AIBTGlobal) which is a private Vocational Educational Provider in Australia specialising in vocational training to both international and domestic students offering Certificates, Diplomas, Advanced Diplomas, and Graduate Studies; Health Careers International Pty Ltd (HCI) which is focused on becoming a global leader in the arena of healthcare education; IH Brisbane – ALS, which is the largest single-location private- owned institution that provides English language courses for international students; MILCOM Institute, which is a leading registered training organization and also renowned for providing comprehensive training facilities to aspirants of the Australian telecommunications industry; Queensland International Institute (Qii) which is dedicated to staying true to its core value ‘Education for Everyone’; and Unity College Australia which offers certificate and diploma courses in Music, English as a Second Language, Information Technology, Hair Dressing, Business, Leadership, and Management for both Australian and International students; A few other notable institutes that we came across are, Australian Technical and Management College, The Eagle Academy, ECA Graduate Institute and Clayfield College. The magazine also features articles written by our in-house editorial team over the current educational landscape and a few other important aspects. Bon Apetite!T R

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12. W The faculties provide the right tools, environment, and practical training to students to maximise their learning capacity. AIBTGlobal practices a complete in-house curriculum designed to ensure that it is fully aligned and adapted to its international students’ background. The curricula comprises of over 90 programmes in various disciplines including business, commerce, aviation, hospitality, dental, health care, childcare, electrical and mechanical trades, and information technology. ith an emphasis on providing world class education and delivering optimum practical training and experience to students, Australia Institute of Business and Technology (AIBTGlobal) was established in 2015. gives the international students credits towards a university degree in Engineering. Established Paths The institute follows the philosophy of providing educational experiences that support the unique needs of students and working adults as they transition towards new careers. The institute emphasises on its motto of being “stronger together.” AIBTGlobal is a private Vocational Educational Provider in Australia specialising in vocational training to both international and domestic students offering Certificates, Diplomas, Advanced Diplomas, and Graduate Studies. The institute has spread its wings across Brisbane, Sydney, and Hobart delivering almost 90 Australian qualifications to over 3,100 international students from over 70 destinations across the globe. Its utmost goal is to support the career development of students with the acknowledgment as one of the most innovative, premier professional colleges of Australia. With the vision of achieving the ultimate goal, the institute is looking forward to The institute has also established a strong partnership with Griffith University and is currently running the Advanced Diploma of Electronics & Communications Engineering through the University in Queensland, which 10 September 2019

13. finalising their higher education application and strengthen its work culture with the local and international business partners. An Expert Faculty The trainers create a positive open environment that optimises classroom learning by addressing student needs, with relevant class-building activities structured to give students opportunities to investigate, explore and develop new ideas and insights enabling them to perform better academically. AIBTGlobal considers itself as a highly multicultural organisation that embraces diversity and sovereignty. The institute incorporates more than 150 diversified staff throughout all campuses within Australia and 25 staff members from across the sphere. The pioneer comprises of world class trainers streaming them into 9 distinct faculties with their unique structure which comprises of head of operations, head of training, national compliance officer, national compliance manager and a pool of trainers. The Leading Light of the Institute The young and dynamic, Fiona Kee, CEO and Head of Compliance is an inspiration for others to dream large, embrace the challenges to turn ambitions, goals, and dreams turn to reality with her leadership qualities. Challenges or trying new ideas are never a setback for Fiona Kee, because of her creative and innovative ideas. The institute provides immaculate faculties and, dedication to service and, innovative pathways, becoming the supreme choice of training provider by many students. The professionals at the institute, an experienced team of industry-focused educators provide training programmes designed to up skill and engage staff, increasing productivity for the organisation. These ideas have allowed Fiona to embrace the cultural diversity in every corner of the organisation to be accepted and implement structures according to it. It is her belief that a workplace needs to operate in accordance with a proactive and collaborative team culture. Her innovative and creative leadership has led the institute to become one of the largest providers of VET courses to international students in Australia in just 4 years. AIBTGlobal also has an in-house career development team that looks after vocational placement for every student. They have successfully established a state-of-the- art Dental Lab in Brisbane and has partnered with many of Australia’s leading Health Care professionals to deliver placement in particular for their Dental, Nursing and Aged Care faculties. Establishments have also partnered with various leading automotive and electrical businesses for the vocational placement of their Science Tech faculty students. Fearlessly trying new things is evident in AIBTGlobal’s strategic journey over the last 4 years, establishing themselves ahead in the education industry creating new waves of the learning experience for both staff and students. A Pragmatic Learning System The uniquely designed assessment design helps in creating a focus on practical skills, job readiness rather than theories and fundamental frameworks. Centring on job readiness, real world practical training and emphasis on job placements are AIBTGlobal’s key differentiators. Fiona Kee was recently awarded winner of the Brisbane City Council Lord Mayor’s “Multicultural Business Person of The Year 2018”. 01 11 September 2019

14. achievements and will join the institute for a Student Study Tour in Thailand, including a Gala Dinner and Awards presentation. interns at AIBTGlobal. This partnership has become very successful and has since converted roles into long term contract part time roles in AIBTGlobal family. AIBTGlobal takes pride in providing their students with a comprehensive education inclusive of real-world hands-on training to equip them to be job ready. Alongside with current vision of planning job ready qualifications, the institute also launched practical training for the large pool of hospitality and cookery students at the fully equipped Sheldon’s Training Restaurants located in Brisbane and Sydney. This has proven to be a big hit among international students and has essentially transformed into the main competitive edge. Many of their graduates have secured credits at several Australian, New Zealand, Canadian and Hong Kong universities, while other students have successfully secured jobs within Australian Hospitals and aged care facilities, within the hospitality industry and automotive industries. Prides of the Institute In March 2018, AIBTGlobal held its first Annual Global Conference in Singapore, attracting dignitaries from the Ministry of Education to over 300 business partners and educational agents world-wide. The event turned out to be a great success and has propelled AIBTGlobal to new heights enabling them to further grow their diversified culture, portfolio, people and products. Later this year the Annual Global Conference will be held in Bangkok, Thailand and will feature world leading education and industry experts with information and training sessions for their educational agents. The institute’s top students of the Year nominees from each faculty will be rewarded for their outstanding Layout for the Future The institute’s drastic growth over the small span of years has swayed them to set their medium and long-term plans to open their own wellness and beauty academy and grow their study tour business to welcome more overseas youth to experience the multicultural diversity of Australia. Further, AIBTGlobal is also aiming to tap into more rigorously planned job ready programmes for the students to Science Tech students also receive industry current training and experience in their fully operational Edison Engineering Workshops located in Brisbane and Sydney. Another initiative the institute has embarked on with QLD TAFE and James Cook University, QLD is taking on their international students as 12 September 2019

15. support them progress and integrate into the Australian workplace environment. AIBTGlobal’s ambitious goals are driving it to partner with more prestigious vocational institutions worldwide to design dual country programmes to offer enhanced flexibility in gaining two countries vocational qualifications upon completion of AIBTGlobal programmes. With the confidence to achieve its goal within the next 24 months, AIBTGlobal has set on a journey that will lead it towards being one of the top vocational institutions in the Oceania region. 01 13 September 2019

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21. Constantly challenge and question the existing practices and processes. Ÿ Caring Recognize the challenging nature of the healthcare sector in the support it provides for the students. Understand the unique requirements of the students and celebrate their diversity. Ÿ Excellence Strive to consistently deliver excellence in the design and delivery of training and education. Provide an educational environment that encourages and recognizes excellence communication, feedback, and surveys. The institute has also established student representative councils at each campus, comprising of the current students from all intakes, to provide first-hand insights that further inform the academic board. The institute’s faculty not only has the required qualifications, but has also acquired current industry experience. They coordinate with the students regularly during their practical experience placement. This combination of relevant VET and industry experience helps students to more effectively link the learned theory to practice. Exceptional Leadership The persona leading IHNA towards the heights of excellence is none other than Bijo Kunnumpurath, the Founder, ManagingDirector and CEO of Health Careers Group. His demonstrated passion towards education, entrepreneurship and technology has shaped the vision of the company. Bijo holds a Master’s in Business Administration and has a qualification in Mechanical Engineering. He has worked extensively on a global scale and is well respected as a prominent community figure in Australia, Malaysia and India. Ensuring Academic Excellence An academic board guides IHNA towards better outcomes. It brings together external experts in business and health to advice management, as well as the academic teams. The board ensures IHNA’s programs remain relevant and satisfy the changing requirements of industry and meet the high expectations of students. IHNA prides itself on the development and innovative use of ICTs that provide an engaging and highly interactive learning experience for students. The institute has a proprietary in-house developed ERP system, ‘Knowledge Hub’, which assists in managing various aspects of IHNA including staff, students, stakeholders, and resources. Knowledge Hub is the central information store and delivery platform for all of the resources that are essential for learning and engagement. It provides students access to learning content and educational resources anytime, anywhere. IHNA collects, analyses, and acts on the latest and relevant data from regulatory bodies, industry and trainer/assessors (Curriculum Development and Management Committee) to inform the continuous improvement of training and assessment strategies through regular Bijo’s comprehensive project management and business management experience is the driving force behind all programs and activities of HC group and has led the organization to successfully start a number of international businesses. The institute has an in-house e-learning Pertaining to his role at Health Careers Group Pty. Ltd., Bijo oversees and manages the operational activities, systems and policy implementation of the organization. He is also a member of GAICD (Graduate of the Australian Institute of Company Directors). 01 19 September 2019

22. team which facilitates course design, technology integration, and user support. Moreover, the Knowledge Hub enables the academic team to monitor student participation, track progress, and identify challenges for students all displayed as user-friendly graphical analytics. consistency in assessments across campuses. This system facilitates feedback from students on assessment questions, which may then be reviewed by the Curriculum Development Team, for quality improvement and validation. Health Careers International as a 100% compliant RTO and extended its registration for 7 years. On the Career Front IHNA maintains healthy relations with the healthcare industry. It remains connected to the healthcare industry through its connections with healthcare facilities. The institute prepares the students to be job ready through its extensive course content, industry placements, and training sessions in a simulated environment. It also works with local and international partners with the objective of opening doors for newer job opportunities to the students. Winning Laurels The institution is reaching newer heights each passing day, with the objective of setting its foot on the summit of academic excellence. Over the years, it has achieved many noteworthy feats. The Knowledge Hub is also the communication center for students through auto-generated notifications, platforms for simple and straightforward submission of assessments, and testing program delivery. It helps in the creation of course calendars, time tables, attendance, assessment due dates, and reminders. The Victorian Government recognized IHNA’s contribution in international healthcare education. The college received the Victorian International Education Awards in 2016 and was the finalist in 2018. In addition, it was awarded the McMillian Woods Global Awards 2018 for “Nursing and Health Care Training Excellence” at a gala event hosted in Malaysia. IHNA’s growing reputation in healthcare education and training was validated by the ASQA regulatory body during the Re-Registration Audit in February 2018. The institute was deemed by Towards a Future of Endless Possibilities For over a decade, IHNA has stood tall when it comes to providing specialized education and training for the healthcare sector. Over the past three years IHNA has placed an emphasis on expanding its presence to markets beyond Australia through partnerships for transnational delivery of Australian qualifications. Additionally, the hub’s Resource Management System allows all educators to provide industry updates, validation feedback and comments, regulatory and training package updates, training package and AQTF implementation, and industry feedback and inputs – all available anytime, anywhere. The Online Assessment System, an integral part of Knowledge Hub, enables IHNA to maintain The institute is of the opinion that 20 September 2019

23. partnerships with other education providers can assist to collaborate and work towards helping students learn and grow. It has secured a commercial license in Dubai Health Care City (DHCC) from the Knowledge and Human Development Authority in Dubai, for delivering Professional and Management Development Training programs off-shore as permitted by the Australian regulatory authority. This initiative focuses on the objective identified in IHNA’s strategic plan, namely internationalization, wherein, IHNA seeks to expand its reach and presence to more countries so as to build the image of Australian vocational education and healthcare training. HLT54115 Diploma of Nursing qualification and then to also receive 1-year’s credit transfer if they are undertaking the Bachelor of Nursing course with Edith Cowan University (ECU). This business partnership with ECU provides the students with certainty in realizing an opportunity to pursue further education in Australia within the health care sector. IHNA has also initiated discussions with other universities for similar pathway options for the students. HCI has expanded into Dubai with a plan to set up learning hubs in 10 locations by end of 2020. The institute continues to execute on its overall strategies of establishing 50 learning hubs across Australia by 2022. The institute has been actively creating innovative pathway options for the students of Certificate IV courses to ease their transition to IHNA’s 01 21 September 2019

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28. IH Brisbane – ALS primarily for trade, and other relations as well. “Language is a bridge towards understanding cultures; it creates identities and a sense of belonging.” A profound name among the featuring institutes in this edition is IH Brisbane – ALS, Queensland, which is the largest single-location private-owned institution which provides English language courses for international students. English is one of those languages in significance since the advent of globalization. It is the first language of approximately 50 countries around the world. Learning English gives an individual seamless amount of opportunities across the global market. Apart from formal education and entailing syllabi, English is also taught in private institutes as a certificate course for students who haven’t had access to the language in their respective regions. To possess knowledge of any language means to assure one’s survival in a world that runs on communication. We wouldn’t have had great books, record breaking lyrical masterpieces, or even the basic technological developments for that matter, if there weren’t any languages. Maybe humans without language would’ve apparently been just walking mannequins. Since its foundation in 2007, the institute has achieved four-digit growth over last ten years and anticipates continued double-digit year-on-year growth in the forthcoming years. Recognized among the best quality schools in Brisbane, IH Brisbane – ALS provides English languages intensive courses to overseas students (ELICOS) and Vocational Education and Training (VET) courses with an innovative approach and advanced technologies while meeting strong regulatory frameworks and accreditation. It is probably safe to say that up to a certain point of time, the human evolution was on the right path. The development of verbal communication since ancient times to post modern era, has been quite powerful and has asserted prominence on certain languages. The emphasis being laid on the global usage of these languages In an endeavor to seek and exhibit institutes that provide exceptional educational value, The Knowledge Review, introduces a captivating list of The 10 Best Diploma and Certificate Providers in Australia, 2019. 26 September 2019

29. For IH Brisbane – ALS, targeting education markets such as South Korea, Taiwan, Japan, and China in Asia and Brazil and Colombia in South America, with individualized marketing strategies, and capturing students’ need from initial contact through strong supply chains has enabled sustainability and exceptional growth in these markets. The average number of students was 1,683 in the academic year 2018-19 with 7% year-on-year growth. Whereas in 2019, the institute has launched its modern and new campus located in 116 Adelaide street, Brisbane. Instilling Value and Expertise IH Brisbane – ALS’s constant aim is to also ensure that all students feel a sense of accomplishment. In order to fulfill these goals, the institute feels it is essential that everyone is aware of, and adheres to, the following fundamental principles: The Driving Force Service/attitude: ‘We will strive to provide outstanding services to our clients at all times.’ “IH Brisbane – ALS constantly strives to provide excellence in education using teaching practices that are based on real world experiences,” says Neil G. Preston, the Principal of Administration. “It actively promotes personal understanding within its international community through quality learning,” he adds. Enthusiasm/energy: ‘We will be enthusiastic and energetic and strive to help our clients have an enjoyable and fruitful experience.’ People: ‘We will be good team players and will work well with others to provide an excellent educational experience.’ Learning: ‘We are constantly improving and developing new and existing skills so as to maximize the level of service we provide.’ Uniqueness: ‘We are individuals in an individual environment, and by remaining flexible and adaptable, are able to effectively utilize our strengths to ensure that we provide outstanding services.’ Neil has been contributing towards the unfaltering growth of IH Brisbane – ALS for the past 10 years. He started as a teacher, was promoted to an assistant DOS, then later became the DOS. It’s been 5 years since he became the Principal of Administration and he is fully in charge of whole organization. Neil’s strategic leadership provides a concrete vision for the organization and helps the company to create well-trained and well-equipped team members. 01 27 September 2019

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31. Skills: ‘We will ensure our job skills are up to date so as to provide outstanding service to our clients.’ Reliability/responsibility: ‘We will be reliable and try to get the job done right the first time.’ Vision: ‘We will always look ahead and try to anticipate our clients’ needs to help them achieve their goals.’ Image: ‘We will always be neatly and appropriately attired.’ Communication: ‘We will communicate well, listen carefully, and ask questions appropriately to ensure successful achievement of goals.’ Excellence in performance: ‘We will work to a high standard and try to show good judgment in difficult situations.’ Based on careers choices students are exposed to certain academic backgrounds and trainers’ know how. It is a valuable opportunity for students to access their own learning and feel confident to apply it in real world. IH Brisbane – ALS students’ successful stories has become everyday news. Mr. Jean, Rafael, Paola and Victor are just a few names of alumnus who became work colleagues at the institute. There are former students such as Pedro who is soon to be a QUT graduated nurse, and many more students returning home to work as pilots, doctors, teachers, carpenters, etc. In Foresight IH Brisbane – ALS’s goal is to create the best learning environment for its students. “Our ‘PRIDE policy’ can been seen as a tool to enable this environment to be created,” Neil expresses. The sense of belonging, and respect is the main idea behind the policy that was created to enhance the student’s overall learning experience. The institute expects further expansion of scope of programs and an additional campus to be open within 2 years. 01 29 September 2019

34. MILCOM Institute Transforming Students into Experts of Telecommunications Industry W ith four branches spread across Australia, MILCOM Institute is a leading registered training organization. It is renowned for providing comprehensive training facilities to aspirants of the Australian telecommunications industry. quality of courses this institute provides and their relevance to the workplace. The institute also specializes in the delivery of a broad range of communications courses including product specific training and course content specially designed for various corporate needs. Exhibiting Expertise The institute embraces a practical approach towards education, delivering industry-relevant training programs in business, management, and engineering. It also focuses on training individuals and transforming them into able professionals of the Australian telecommunications industry. MILCOM is committed to designing and delivering a curriculum which connects students to the workplace or corporate world. Accordingly, students are trained and prepared for current or eventual employment in their respective fields of choice. It works closely with a number of partner organizations while designing any of its programs. The institute is also endeavoring to expand its offerings into various disciplines with the objective of providing the clients with a wide spectrum of courses. MILCOM has built a strong reputation in over two decades of being a specialist training provider for the telecommunication industry. The high recommendation of its students and their employers is a testimony of the Its goals also revolve around delivering approved programs for Telstra, NBNCo, and Optus and helping people in the industry to up-skill and assist in the development of their career in telecommunications. Exceptional Facilities The hands-on and detailed educational and training procedures are the 32 September 2019

35. hallmarks of the institute. Another added advantage of MILCOM is the conveniently located training centers in all the major capital cities of the country. The state-of-the-art training equipment provides students the ultimate educational experience. The institute’s trainers are industry experts and masters of their craft. With the required depth of current knowledge and industry experience, these instructors allow participants to practice new skills in a supervised simulated work environment or at the workplace. Students and employers can be confident that the acquired skills can be directly applied on the job. Plethora of Courses Offered The institute offers the students a wide array of excellent courses which provide in-depth knowledge about the subject matter. It focuses on clarifying all their doubts and queries and preparing them for all the challenges of the industry. Telecommunication is a booming industry in Australia. This industry has become extremely popular within the country and is on high demand. Mobile and wireless services are on the rise; there has been a growth in mobile data consumption volumes and enhanced mobile connectivity. Keeping this fact in perspective, MILCOM offers full-time Telecommunications Courses, with pre-selected electives tailored to specific industry outcomes. Whether an individual is working inside customer premises, or on the external carrier network, it has an option to suit their needs. Percipient Leadership MILCOM has stood out to be a strong pillar in terms of providing employment in the telecommunication industry. The road to success wasn’t easy. It faced challenges along the way, and when time was tough, its leaders, with a devotion to create the perfect product have faced many challenges, but even through tough times they never lost their vision. One such individual, who with his commitment to materialize MILCOM’s excellence in adversities and its incredible vision to take the shape of reality, is Ashish Chadha, the Chief Executive Officer. The institute offers an Advance Diploma in Telecommunications Network Engineering, a unique course of its kind. This qualification does not require 1 year paid experience, which is the reason why this course has a distinct power and popularity in Australia, as compared to other trade courses. Ashish’s decisions have always led to major accomplishment of MILCOM. He closely works with the Board of Management to develop strategies for future growth and expansion opportunities. MILCOM is committed to delivering high-quality safety awareness course & training to ensure that all members of the telecommunications and technical security industries are working to the correct standards and requirements, and are qualified to perform their tasks in the various work environments they will encounter. These principles are applied across the design of all the courses to ensure students are learning in a supportive environment and one that keeps them safe and reinforces the importance of workplace safety. He brings with him a diverse range of industry experience from hospitality, marketing, and education. Being an entrepreneurial spirit, Ashish’s expertise has transformed the institute into a growth-focused company. With his experience in overseas markets, he has been able to provide unique insights into potential opportunities in foreign markets. Another individual leading MILCOM, alongside Ashish, is Steve Cunliff, the National Business Development Manager. Before entering the world of training and education, he gathered almost two decades of experience in the recruitment management and human resources space. A dedicated mindset and positive attitude has helped Steve to mentor and guide many students onto the pathway of success, working within the full spectrum of students which includes school students, trainees, technicians, veterans, and international students. Most of the international students are only interested in those courses, which assists them to get an Australian residency. The institute provides them with this opportunity to attain residency of the country, while pursuing education at the same time. Delivering Tailored Solutions MILCOM has been associating itself with employers, leading 01 33 September 2019

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37. companies, and government bodies for over a decade. It works towards adopting the standard training programs to suit various bespoke requirements. The institute has been the top pick for many companies who aim to improve their operating performance and profitability. MILCOM offers the perfect solution for many companies which intend to improve their operating performance and profitability. It pays detailed attention to various specific features like developing and delivering design cadetship programs that train students to become trained professionals, to identifying solutions to solve quality issues in specific field installation practices, and so on. The institute offers training to the students to ensure their overall development. It offers them the opportunity to work for and receive training in the 3 major Telcos in Australia. This training provides the students with job ready skills to help them gain valuable employment with both the organization directly or the large network of second and third tier providers. Major Awards and Accreditations Throughout its journey of imparting excellent educational facilities, the institution has achieved many landmark feats. It is listed as an approved training provider for NBN Co and is regularly delivering accreditations like NBN Safety & Awareness which are mandatory for working on an NBN Site. Recently, MILCOM has also been running training sessions for NBN Co employees to up-skill them for copper network installations and maintenance as part of the NBN Rollout. MILCOM were nominated for the 2015 Telstra Business Awards based on its exceptional customer service and telecommunications training for Telstra Technicians and Contractors across the country. MILCOM not only has brilliant industry links, but is also a member of various associations and organizations that are committed to delivery and improvement of quality training outcomes. The institute is able to properly utilize this opportunity by ensuring the training programs developed are in line with current knowledge and trends, while making sure that the students are getting access to the most up to date information possible. 01 35 September 2019

38. Queensland International Institute Delivering Effective Education by Combining Active Learning and a Strong Theoretical Foundation E Emphasis on Educational Excellence Qii is dedicated towards accomplishing the academic needs of the students. It provides opportunities for one-to-one student-teacher interactions. As the students work on their assessment tasks, it provides them with a challenging and diverse range of study activities. The institute operates an established system of structured academic counseling and feedback to help them progress through the course. Additionally, the study sessions are diverse and free-flowing, which eases things for the students. stablished in 2006, Queensland International Institute (Qii) is a registered training organization (RTO). In 2012, Julie Soh took on the position of PEO and started focusing on building the foundations of Qii. Situated in the heart of Brisbane’s CBD in Queensland, Australia, the organization is dedicated to staying true to its core value ‘Education for Everyone’ and keeps this at the forefront of every decision made. learning with a strong theoretical foundation.In order to maintain high standards and achieve educational and business objectives, the institute promotes the following values as central to all areas of the institution: Ÿ Free intellectual inquiry Ÿ Accountability Ÿ Academic and professional integrity Ÿ Cultural awareness and sensitivity Additionally, the institution delivers ELICOS courses in General English and Cambridge English. It also offers a diverse range of courses ranging from certificate II to advanced diploma levels in business, early childhood education and care, ageing, and individual support and hospitality. It has a state-of-the-art campus, which is equipped with kitchens, computer banks, printing facilities, and multiple student breakout areas. Ensuring a safe learning environment where diversity and inclusivity are promoted, Qii is committed to helping students feel comfortable and supported. Qii has always focused on becoming one of Australia’s leading training providers, delivering quality education to national and international students. It firmly believes that effective education combines interactive Education for Everyone The institution delivers excellent 36 September 2019

39. facilities to any candidate willing to pursue education. Whether a student wants to gain new skills to kick-start their career, return to the workforce, or start their own business, Qii offers a supportive learning environment with vibrant and diverse teaching facilities. It provides everyone the opportunity to achieve both their personal and professional goals. Maintaining an Environment Conducive to Students’ Development The institute has dedicated teams of people who guide the students right from the beginning of their educational journey. It monitors not only their individual progression, but also the effectiveness of the institute’s products as a whole. The various academic, training, and student services teams are all actively engaged with students on a daily basis to provide assistance, support, and understanding. By creating such an inclusive environment, Qii has empowered its students to feel comfortable using their voices and making themselves heard. Each student has the freedom to provide feedback, seek assistance, and be part of creating an atmosphere that is result driven. Leadership’s Mettle The personality leading Qii from the front is none other than Julie Soh, the PEO. She has been associated with the institution for over 6 years. Her unwavering dedication and excellent stewardship has led the institution towards the heights of brilliance and prominence. Stars of Qii The institute has trained and educated numerous graduates who have accomplished various feats in the professional arena. They have made a mark in this highly competitive owing to their dedication and excellent performance. Of the accomplished alumni, two prominent students are Santiago Vargas and Diego Montiel. Sharing her experiences, Julie asserts, “The success of Qii cannot be attributed to one person alone. Rather, it is the results of having a strong team of dedicated professionals who work every day to ensure they are creating and contributing to the best learning experience for all students. Each member of the Qii team has a wealth of knowledge and experience that has proven to be invaluable in building the Qii brand, and we strongly believe in identifying each individual’s strengths and bringing those together in a way that promotes collaboration and unity, while keeping true to Qii’s Vision, Mission and Values.” Diego’s journey began in Spain, where he graduated with a bachelor’s degree in civil engineering. After that, he got the opportunity to study in Italy before opting to participate in an exchange program with The University of Queensland while pursuing an internship with the School of Architecture. With the objective of enhancing his skills and to gain better employment opportunities, Diego selected Qii and completed a Dual Advanced Diploma in Management and Human Resources Management. After two years of study with Qii, Diego was able to combine the experiences gathered from his previous degrees with the management skills he gained at Qii. Eventually, he was able to go to Sydney where he gained a position in construction management. Currently, Diego is the Construction Phase Manager of WestConnex, where he is able to use the skills he learnt on a daily basis to not only drive the project forward, but to effectively communicate and liaise with designers, architects, and consultants. 01 37 September 2019

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41. Santiago successfully completed Diploma and Advanced Diploma of Marketing, Diploma of Leadership and Management and Advanced Diploma of Management (Human Resources) from Qii. He was also part of QiiSA (Qii Student Association) and in early 2017 was appointed as Brisbane International Student Ambassador. The same year, Santiago participated in two different internships centered on marketing before being offered a position with Study Brisbane to coordinate the Latin- American mission. After this position, Santiago became the Events Coordinator for the Lord Mayor’s Office and Brisbane City Council. In 2018, he went on to co-found Latin House, a not-for-profit organization, whose objective is to become a prominent Latin community hub that promotes culture and talent through public events. The Career Horizon The prime focus of the institute is to provide real life experiences with actual opportunities to the students. The courses offered involve role-play scenarios based on real work situations and in some cases, practical placement with established businesses in the community. At the end of the placement, many of the students are offered employment with the host business. In the upcoming year, Qii is implementing a new initiative of organizing an annual career fair. During this event, industry professionals from each area of specialization will be invited, who will be sharing information on current employment opportunities and trends. This will go hand in hand with a variety of career-ready workshops on various topics including cover letter and resume writing along with interview skills. Towards a Future of Endless Possibilities The institution aims to evolve into a higher education provider, which will create more opportunities for further education to the current and upcoming students. Additionally, it is in the process of expanding its scope of delivery to include courses such as IT and network security and expanding its community services courses. To coincide with the higher education application and its increasing scope, Qii is currently in the process of looking for shifting to a bigger location with newer facilities and more opportunity expand as the business continues to grow. T R 01 39 September 2019

44. “The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not a bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly.” – Jim Rohn THE ESSENCE OF LEADERSHIP F who have inborn leadership qualities. Though such people are great at leading others, it is not necessary that they become good leaders. There are a few traits that make a leader desirable and lovable. A person needs to work on a few traits to acquire good leadership qualities. or a long time, people have been admiring leaders around the world. Leaders avidly exhibit the ways to achieve goals which seem difficult. There are people A leader possesses few qualities that make him stand out of the crowd, like the ones listed below ➢ Strategic Thinking Thinking is an integral part of us humans. A leader should think differently. His thinking should involve ideas. There should be a vision for everything he thinks. He should know where to set the goal and how to work towards reaching the goal. The leader sees the bigger picture and plans the path accordingly. With a compelling vision, a leader plans a route that is achievable. An abstract definition of leadership could be, ‘the action of leading a group of people or an organization’. The definition provided seems like an easy job but the truth is, it requires more than just ‘action of leading’. It involves the art of perfection in leading others and directing people. It involves making strategies to lead people towards the desired goal. It is a tough process to inspire people as it requires original ideas to motivate others. ➢ Planning and Delivery The most important thing to keep in mind is self- motivation. One should be self-motivated to lead a crowd. A leader is an organizer, he possesses organization skills and taking the action for planning the road map. He should be skilled in managing the challenges while working on a project. The main key to become a leader is communication. Communication is important in everyone’s life, but as a leader, it is a vital quality. In business, leadership is always linked to a person’s performance. With his/her performance, one should also be excellent at management. The leader should know how to manage the resources and deliver the resources accordingly. They should be good at communicating, inspiring and supervising others. One of the main traits of a leader is of mapping the plan to reach the goal that has been set. ➢ People Management Managing people involves smart skills in working with others in a group as well as one to one. It is important that the followers are motivated and encouraged by the leader every now and then. Delegation is necessary when it comes to people management. Leaders have to smartly balance workloads and ensure everyone is 42 September 2019

45. Take a Note whether the person is 10 or 80, he cannot know enough. There is no limit for expanding one’s knowledge, grab it from all the resources whenever possible. Really life experiences teach a person how to proceed. Through experience, one can learn many aspects of leadership. It is not necessary that a person learns everything in a classroom actually, he really learns from interacting with people and learning from them. 3. Listen: Listening is an amazing trait of a person. He who listens gains more insights into a topic. It develops a sense of trust in the person who is speaking. It makes the leader look more humble and approachable. When the team members know that they are being heard, they naturally will open up and share their ideas without hesitation. given equal opportunity to showcase their talent and their skills. The leader has to effectively recruit people as well. ➢ Change Management As it is said, ‘Change is inevitable’, it is a must that a leader is ready to adapt to new possibilities. He should efficiently manage to proceed further with his team with an accepting nature. Communication with the team should be lead to a compelling vision. He should manage to encourage his team to look at the change as an innovation. 4. Resolve Conflicts: In the workplace, there generally conflicts occur. The problems are mere in front of the goal. The leader should learn to resolve conflicts and yet try not to be discriminative towards any person. The leader should make people understand what is good and what is not. 5. Motivate Others: A leader should constantly keep motivating the team members. He should brainstorm to generate new ideas in the minds of his teammates. Listening to their ideas and implementing it will keep the teammates engaged in developing interaction with each other and the leader as well. ➢ Communication The most important trait of a leader is how good he can communicate with others. Communication is a normal thing in every person’s life. A person becomes successful when he listens to others. Not only listens but actively listens and participates in the conversation by regularly giving feedback. He should be able to ask questions that are meaningful. He should possess a high level of assertiveness and deliver effective speaking A leader possesses a few characteristics which make the leader more appealing to the team. Few characteristics that a leader should have are: Ways to Develop Leadership Skills: ➢ Honesty ➢ Delegation ➢ Good Communicator ➢ Confidence ➢ Commitment ➢ Creative and Innovative Thinking ➢ Decision-Making Capabilities ➢ Positive Attitude Leadership qualities might be inborn in a few people, but it is totally possible to inculcate leadership skills by focusing on a few applications. Leadership skills can be acquired with little changes in day to day routine. Here are 5 leadership skills to be a successful leader: 1. Practice Discipline: Being discipline is life is a trait to lead a great life. Leaders need to be disciplined in order to lead others on the correct path and in time. It is easy to start a task but it is difficult to continue it with the same enthusiasm. Practicing how to be discipline will make a huge achievement towards the desired goal of leadership. 2. Keep Learning: Learning is a never ending process, It isn’t necessary that leadership comes instantly, a person may face many ups and downs while shaping his leadership skills. There will be times that a person might feel like giving up, but it is really important at this time to motivate oneself and make efforts to reach the destination. 01 43 September 2019

46. Unity College Australia U train leaders in Christian Ministry. Over the years, the college has expanded to offer certificate and diploma courses in Music, English as a Second Language, Information Technology, Hair Dressing, Business, Leadership, and Management for both Australian and International students. community of learning). It focuses on practical application (knowledge and skills for life and work) and imparting excellence (in attitude and skills). nity College Australia was established in 1995 originally with a vision to keeping in mind the current industry standards. the institute has over 14,500 students studied across a network of training centers in Australia. With almost 15 campuses covering ACT, Victoria, QLD, NSW, and Western Australia and it works with over 50 international agents across the world. Diploma Programs: BSB51918 Diploma of Leadership and Management BSB50215 Diploma of Business The college’s prime motive is to nurture Relationships and communication (learning together – a BSB50415 Diploma of Business Administration BSB60215 Advanced Diploma of Business The “Skills +” campus in Canberra has spread over 65 countries represented by students and has specialist facilities for training courses in English Language Intensive Courses for Overseas Students (ELICOS) - 10 week courses in English and a Second Language for international students, Management, Music, and Information Technology. After successfully running in its 25 year, ICT50118 - Diploma of Information Technology A Plethora of Exceptional Courses ICT50418 - Diploma of Information Technology Networking The college offers a wide variety of tailor-made programs focused on educational enhancement of the students. It provides a series of diploma programs and certificate programs which has been designed CUA50815 - Diploma of Music Industry th 44 September 2019

47. “To bring transformation to people’s lives and society through effective, collaborative training” Certificate III in Salon Assistant Diploma of Christian Ministry and Theology Certificate IV in Christian Ministry and Theology Advanced Diploma of Christian Ministry and Theology Celebrating a Proficient Learning Environment An Empowering Leader Graduate Certificate in Christian Ministry and Theology In a course of few years, the college has undergone a rapid transformation right from being alocal training college it has escalated to a national network. Jillian Pryor, the current CEO has served the college in various capacities for a rich period of two decades. Her qualifications include a degree in Bachelor of Education and having pursued music major. The college has a pool of trainers consisting of various industry practitioners, who have worked in government institutions, the public service, corporate companies and community organizations. These trainers/ skilled professionals impart world class training and many students appreciate this kind of quality training for their masters also this makes the college stand-out amongst other universities. This serves as an added benefit for students studying at the college and fosters learning through encouragement, challenge, and support. The college assist students Certificate Programs: CUA20615 - Certificate II in Music Industry CUA30915 - Certificate III in Music Industry CUA40915 - Certificate IV in Music Industry ICT30118 - Certificate III in Information, Digital Media and Technology Helping her along the way is her husband and former college Director, who together introduced creative arts as a training area into the college. Jillian heads a staff team which manages the Canberra Campus and the partners across Australia. Her interpersonal skills have been hands-on and helped her build excellent long term relationships with partners, staff, and students. Her holistic approach and dedicated-self is well versed with compliance which makes a reliable leader. Certificate II in Salon Assistant 45 01 September 2019

48. are some of the names of these students: to grow and achieve the most they can in their chosen area of study. Richard Gallagher: School Principal Emmanuel Omoding: Church Pastor Priestley Obed: Church Pastor, Community Services with Indigenous Australians Ÿ Ÿ Diploma of Music graduates: “We believe effective learning requires not just skilled and knowledgeable teachers, but the establishment of an environment based on sound values and involving trusting and respectful relationships. We are experienced in training students of different cultures, ethnicities, backgrounds and faiths. We are very relational in our approach, offering practical, moral and spiritual support to all our students”, adds the college. Ÿ Amber Nichols: Singer- songwriter, Finalist in national Australian TV competition “The Voice”, winner of ACT Music awards, “LivLi” www.ambernicholsmusic.com Raylene Waye: Singer- songwriter; ABC National Radio, Triple J radio Ian Pavletich: Recording engineer and music mentor; “Pav Music” Ÿ About the Career opportunities, Exposures, and Collaborations The students undertake work experience during their studies and the institute brings in industry professionals to run workshops and do presentations with students. This helps the students interact with the top-echelons of the industry and learn from them. Being located in the Nation’s capital, the college have had opportunity to bring government leaders and politicians in to speak with its students.“Our students have found work in the areas of IT support, small business entrepreneurship and various work based experiences with hospitality groups and hotels.” Ÿ Ÿ The Accomplished Alumnus Diploma of Information Technology Networking: Unity College Australia has a talented pool of students, who have graduated from the university and have made their mark in various walks of life. These students have grabbed prime positions in their respective fields and are forging their own ideal career paths. Listed here Jamie McHardie: Manager, The Tech Shed, Canberra Community Care Leadership/Christian Ministry: Jaemin Frazer: Life Coach; “One Minute Coach”, The Insecurity Project Ÿ Ÿ Ÿ 46 September 2019

49. The Unity College Australia has articulation arrangements with the following higher education institutions Alphacrucis College, Sydney and Southern Cross University, QLD. The Future Steps in Expansion, Syllabi and Infrastructure The college is currently preparing community services and hospitality courses for implementation in the near future. It is looking to extend the course offerings in some training areas to include Advanced Diplomas and also plans to set up and run a training kitchen and associated charity restaurant in Canberra, possibly the first of its kind in Canberra. With such initiatives, it marches ahead to step-by-step in the respective fields. 01 47 September 2019