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New Voice International

New Voice International. New Voice issues and acts as consultant for the MobiCall solution, a middleware platform for mobilization and unified communication. For 20 years, New Voice has been an important and faithful partner of Alcatel-Lucent and since 1999 an AAPP partner.

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New Voice International

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  1. New Voice International • New Voice issues and acts as consultant for the MobiCall solution, a middleware platform for mobilization and unified communication. • For 20 years, New Voice has been an important and faithful partner of Alcatel-Lucent and since 1999 an AAPP partner. • With more than 500 new systems implemented worldwide each year, MobiCall is a highly reliable, professional Swiss quality product! • New Voice worldwide • USA (California, Florida) • France (Paris/Ville d’Avray) • Switzerland (Lachen, Zurich, Nyon) • Germany (Frankfurt/Mainz) • Austria (Vienna/Linz) • UAE - United ArabEmirates (Dubai) • Asia (Hong Kong, Shanghai) • Australia (Brisbane)

  2. MobiCall : modular, flexible, standard • Re-use of existing infrastructure: OXEMaximum advantage of Alcatel features Swiss University Hospital, since 1998 Quellenhof Bad Ragazz Hotel Dolder Grand Palace Hotel St. Moritz • Best adaptation and integration into existing work flow managements and concepts BusinessProcessAutomation • High acceptance by operators and staff Lyon University Hospital 24000 voice lines 125 Interfaces 10 MobiCall Systems • Intelligent, convenient and easy to use management of human and material resources Hôtel Crillon Paris 5 five star hotels 2 MobiCall systems 1 OXE • Supervision of guest servicesAutomation of recurring events and processes in the course of professional activities • One Solution for all mobilization scenarios: hospital, hotel and administration • Conference, alarming, voice recording, task management VLHG USA Rauland + OXE + WiFi + GSM + MobiCall Shangri-La Four Seasons Hyatt, Hilton worldwide • Being prepared for simple and worst case scenarios • More efficient response to crisis and emergency situations • Highly reliable, fully redundant, cost effective, Swiss quality.

  3. MobiCall – OXE: enabling unique selling points! OmniVista HP-Openview Database Login/Logout Emergency button Night - door bell Evacuation: Hotel & Administration Floor by floor, in guest-language Cardiac alarm Birth alarm Mobilization = Notification + Confirmation & Escalation LS, Pager, SMS, MMS, 3G Relay, Sirenes, XML, Web TMS ( Tasks ) Voice Recording Elevators stairs MobiCall Supervisor DECT 300/400 and Wi-Fi 8118 / 8128 with - dynamic Display 1 - dynamic Display 2 - dynamic or fix voice - confirmation/reject - voice conference - callback to room - additional SMS text - callback on MMS for Completed task - broadcast - data, pictures, video - phone book Portercall / IVR Voice/Fax-Mail Fire alarm Rapid response and nurse call geo-localization OXE BMS heating aircondition MobiCall Master VIP-Calls Wakeup escalation Intrusion Room status Mini-Bar IT, video cam SNMP ping Emergency calls launchedfrom any dect/wifi/gsm/3Galso in case of agressions (DSK) Work plan PMS Opera Analog sensors Temperature Blood fridge Technical alarms All interfaces at fixed prices: printer , V.24, TCP/UDP/IP, E-444, modbus , HL7, csta, BACnet, KNX, OPC, eMail, ESPA-X, ftp, pc

  4. Nurse Call Workflow Extension Nurse call  MobiCall  voice call to the Nurse  display 1: Room Call she answers  display 2: R512 Angelina J. (the room number can be shown with the call, but sometimes there are reasons to get a confirmation from the nurse first, before showing the room).It is possible is to activate the loud speaker for hand free room call information. Convenient function for the nurse: Call-back to the room initiated with key ‘5’ Patient phone is ringing  MobiCall sets up up a two-party conference with the nurseconcept 1: the phone is ringing until the patient or the (elderly) person answersconcept 2: the phone activates the loud speaker, the patient is able to hear the nurse but has to pick up the phone to talk to the nurseconcept 3: the phone answers the call automatically (only this function needs a CSTA link) to activate the loud speaker and the microphone. On answer, the nurse asks: “Good morning Angelina, what can I do for you?”The patient answers: “I’d like to have some tea, double cream, no sugar.”The nurse: “Ok, I’ll prepare everything for you”. She saves one way thanks to MobiCall.

  5. DECT/WiFi becomes part of the security concept ContactsRelaysAnalogSensors Voice-Recording DR-Link OmniVista Supervisor IT-Network InterfacesFire, BMS,Nurse Call… third party applications Database Videocameras Splitters RS232/IP snmp Librariesprotocols Mobi-XML tcp/ipXML adapted Modbusand other email IP BT-tradingEtrali, IPC 2-party conference Analog, UA high impedance recording Centralized Solution Full redundant hot stand-by high reliable Loud speaker email Librariesprotocolsfix-price InterfacesFire, BMS,Nurse Call dect, wifi, phones, XML, 3G popup, tcp/ip Pager Gateway SIM / Internet Fax MobiCall enables sales, pre-sales and field engineers to answer any question regarding security issues, protecting persons and goods within every company and organization! 5 | Mkg Prog and Incentives | 2011

  6. Fire Alarm Workflow Speed-up Processes, which can be handled automatically, should be treated 24 hours a day Fire alarm system tells  MobiCall via a V.24/RS232 link: “Fire Room 1818”MobiCall  calls all fire fighters  display 1: fireroom 1818 answer  display 2: F1818 use stairs Voice message: “Please coordinate with other fire fighters in conference” MobiCall joins all fire fighters in a voice conference (up to 120 people, depending on the number of voice channels and people answering the call)Fire fighter 1: “I’m in the lobby”Fire fighter 2: “I’m on the 19th floor and go down to 18th“Fire fighter 3: “I’ll go to the fire alarm panel“ If there is a fire, the fire fighter 3 calls the external fire brigade by pressingthe push button; if not, the alarm on the fire alarm panel is reset. This concept prevents many people from ascending the stairways to verify whether there is a fire. The guests are not aware about this pre-fire alarm. Especially in hospitals, where evacuation is not possible, MobiCall accelerates the clearing of fire.

  7. MobiCall in the Alcatel Lucent OXE/OXO environment 400 DECT+ and 500 DECT: alone worker SNMP traps Alarms over e-mail Master/Supervisor Incoming events Dynamic recording over DR Link Text ringtone/answered Mini-messages Voice messages – TTS Acivate loudspeakers +ImageFormatted text +MobiCall web Monitoring resources Vertical services

  8. Evacuation by Phone, Room by Room Whenever the external fire brigade decides to evacuate guests, MobiCall allows evacuating the hotel floor by floor/room by room in the language of the guest. The duty manager starts a secure voice call (verified by CLI, DDI and password) to MobiCall to start the evacuation process. Option: launch via a graphic web interface. First, MobiCall sends the evacuation helpers to the floor to guide the guests. Then MobiCall calls each occupied room in the language of the guest (information provided by the Property Management System (PMS), such as Opera/Fidelio). Voice message to room 1801: Veuillez quitter votre chambre suite à une alarme feuVoice message to room 1818: Please leave the room due to a fire alarm.Voice message to room 1819: Feueralarm: Bitte verlassen Sie den Raum. In a first sequence all phones ring (first in the occupied rooms, then in the freerooms). The statistics are printed out in the lobby for the external fire brigade.In a second sequence, MobiCall calls all rooms by automatically activating the loud speakers. By reuse of the telephone infrastructure, customer return of investment is increased.

  9. Analog/digital set • Dry contact • i.e. Wago • Serial/IP interface • Voice call • LWP call • GSM • PDA phone • Fax • E-mail • SNMP trap • PING • KeyboardUSB activation • SMNP Trap Pop-up on PC • Relay output • i.e. WAGO New Voice MobiCall Information Server Event notification Eventos de entrada MobiCall Mobilization = notification + confirmation + escalation • IP and XML set • MASTER • SUPERVISOR • DECT GAP • DECT GAP+ • Voice • Text • Image • Sound • Relay • Protocol OXE OXO • WiFi terminal • GSM • PDA Phone • Video Emergency callrecording • Conference • DECT localisation • WiFi localisation Personal monitoring • E-mail Administrator accounts • Web interface Call centre Hotline, IVR • Text to speech • Loudspeaker Complementary application modules

  10. Rapid Response Workflow A staff member tells the rapid response system: Mirror broken in room 1881 The RRS tells  MobiCall  calls the expert display 1: tech. callanswer  display 2: R1881 Mirror … (the type of work may be shown with the call, but sometimes there arereasons to get an confirmation from the staff first, before telling the work to do,especially when the work takes several hours and starts on Friday 5 pm ). Voice message:Please confirm with key ‘3’ and find details in the mini-message The staff confirms with key ‘3’ and gets the job details by mini-message. If he/she rejects with key ‘4’, MobiCall calls the next person (parallel calls are possible, like fire alarm). Once the job is done, the staff turns back to the mini-message and startsa call back (to the CLI number stored with the mini-message). MobiCall answers: Please confirm that the job is done by pressing key ‘3’MobiCall forwards this information to the rapid response system. TTS allows MobiCall to speak the job-details during the first call. All languages supported.

  11. MobiCall - DECT400/500 Emergency Call Solution Housekeeping or any person from the spa has to go to a guest room and is assaulted. She presses the emergency button on the DECT 400/500.Immediately, MobiCall will call the phone in the room, activate the loud speaker and broadcasts a clear message to the guest and the staff member.Security guards are mobilized and sent to the room.This creates clear situations and prevents situations such as the case “DSK”. Mobile 400 DECT Mobile 500 PTI-DECT

  12. MobiCall: configurable Web-Interface / visualizer popup • Alarm • 1 Levée de doute Rappel de la personne, vidéo surveillance, … • 2 Mobilisation Mobilisation des équipes d’intervention les plus proches, en donnant toutes les informations sur l’alarme • 3 Suivi de l’intervention Contrôle de la prise en compte de l’incident et gestion des escalades sur débordement • 4 Clôture de l’incident Clôture pour traçabilité Confirmation de prise en compte / débordement Rappel de confirmation • End

  13. MobiCall XML Application Generator for IP-Touch

  14. MobiCall XML integrationwithfreelyconfigurableflows

  15. MobiCall integration of My IC Phone Processing generic security applications over MobiCall web i.e. Evacuation pop-up with floor plan Processing specific flows for vertical markets By the means of a web editor on MobiCall Door camera with voice call application Monitoring system resources

  16. MobiCall Application for health care and elderly people MobiCall offers standard functions such as nurse call, service call, short dial buttons etc. for retirement homes and for persons in a managed care center with a My IC Phone at home!

  17. MobiCall evacuation plan and health check application MobiCall offers a wide range of flexible and customizable applications based on the easy to setup, configure and use MobiCall web visualizer / web application editor.

  18. MobiCall doorcam solution withMy IC Phone The guest or the security guard can talk to the person at the door If the person is unknown, the call can be forwarded toanother phone. Once the button is pressed, the three My IC Phones will ring and show the video camera withthe call: Camera X – Door Y Button to open the door Voice and video can be recorded on MobiCall

  19. MobiCall VideotelephonywithMy IC Phone Any video camera ‘linked’ to a telephone allows to exchange voice in connection w/ images.

  20. MobiCall clients for mobile phones, 3G, WiFi + SMS MobiCall offers small clients on all mobile phones to support large character sets and gps. They allow to popup in case of an alarm, to request confirmation and to handle pictures. TMS included. Connections by WiFi, 3G and specially encoded SMS on link down.

  21. MobiCall Conference: „just anotherapplication“ 120 people can be called and joined into conference if all persons confirm positive.

  22. Task Management „just anotherapplication“

  23. MobiCall coice playback GUI: the flexible solution Supports high impedance voice recording onanalog, UA, ISDN BRI, PRA, multi-party andtwo-party conferences (emergency calls)Etrali, BT, IPC and DR-Link.

  24. MobiCall Centralized management + information tool for all systems within an organization Accelerates mobilization, coordination + escalation processes Takes the human factor out of routine work while decisions remain with the responsible. New Voice International AG Tel: +41 58 750 11 11 mobicall@newvoice.ch a Swiss product since 1991

  25. The „Unified EVENT Communication“- Platform„It’s not an alarm server anymore“Die „ The Alarm, conference and information System Voice Recording and Task Management-Server Product: MobiCallAlarm, information and conference server

  26. Complete convergence Centralised Telecommunication Infrastructure (Call Server) S(IP)-DECT / IP-Wireless Phones Information Technology Various alarms Fire alarm Central buildingandprocessescontrolsystems Burglaralarmandaccesscontrolsystem Network managementsystems Intelligent IP Network Backbone for Telecommunication, IT & Security Video control Loudspeaker systems GSM (Mobile), PDA‘s (3G) PSA / Pager / SMS & MMS MobiCall E-mail Subsystems and primary systems

  27. MobiCall: easy and convenient configuration MobiCall is easy to install, configure and maintain. Upgrades and extensions are easy to handle — worldwide.

  28. Fully integrated management for alarm inputs and outputs • Visualised interactive management platform for the administration of: • 512 integrated WAGO IP Contact controllers • Over 10000 contact inputs and outputs • Possibility to define contacts as bottom contacts/closers • Integration of temperature and water-level indicator (analog signals) • Direct assignment of alarm processes for each contact • Possibility to activate flexibly relay outputs for each alarm setting • individual text messages for each contact • Individual recording of a voice message for each contact input

  29. MobiCall designer for SNMP Traps resolution • IT Security:SNMP traps from • OXE, 4760 / 8770 • BMC Patrol • Etrali, IPC, BT • HP Openview • Castle rock • Etc. Simple dispatching depending on Enterprise, OID, Trap-Value etc.To inform the concerned persons: anywhere and anytime.

  30. MobiCall Lone worker protection (LWP) in brief • Manual alarms • Emergency button • Trigger line • Man-down • Immobility • Automatic alarms • by antenna • by fingerprint/site survey • 400 DECT + 500 DECT (alone worker) • Localisation * • Caller number Location Based Mobilisation Mobilisation of the nearest group Intervention group Intervention group • Ringtone when message is displayed: • LWP: <CallerNb> <Location> • LWP alarm • <Location> Confirmation and overflow management in case of failure

  31. MobiCall: configurable Web-Interface / visualizerpopup • Alarm • 1 Levée de doute Rappel de la personne, vidéo surveillance, … • 2 Mobilisation Mobilisation des équipes d’intervention les plus proches, en donnant toutes les informations sur l’alarme • 3 Suivi de l’intervention Contrôle de la prise en compte de l’incident et gestion des escalades sur débordement • 4 Clôture de l’incident Clôture pour traçabilité Confirmation de prise en compte / débordement Rappel de confirmation • End

  32. MobiCall – OXE Localisation by Antenna Localisation based on one DECT-Antenna The localisation bases on the antenna to which the DECT is connected. This concept is supported without site survey and on all OXE Precision : A zone is defined by the coverage of the antenna

  33. MobiCall – OXE/OXO Localisation by fingerprint Localisation by zone The localisation takes place by zone as defined in the site survey. A zone is limited by the set of measures for this purpose. A fingerprint’s uniqueness and the localisation algorithm leads to the zone. Fingerprint Unique RSSI entity Search Comparing fingerprint in the site survey’s database Precision: Depending the number of antennas and the position and direction of the antennas

  34. Alarm visualization over web interface — interactive

  35. MobiCall Localisation-based solutions • Some examples • Lone Working Persons: In case of an emergency call, MobiCall is able to add the position of the person to the alarm message • Location Based Mobilisation: MobiCall is able to call the persons near to the incident. • Alarms upon leaving a zone, entering prohibited zones etc. • On-duty, off-duty depending on the DECT in charger/out of charger • Detection of leaving the covered area/site, battery low, switch on/off • DECT search (localise objects and persons, find back lost equipment etc.) • Support of hot-keys for fast communication of situations and actions.i.e. Room status, minibar, call to the desk, emergency calls etc.

  36. MobiCall and 400 DECT/ 500 DECT 400 DECT : Hardware 400 DECT with firmware update500 DECT : new hardware with detector of loss of verticality and emergency button * Based on a site survey

  37. Integration Mobile 500 PTI-DECT Mobile 400 DECT

  38. Integration Mobile 500 PTI-DECT Mobile 400 DECT

  39. Integration & Flexibility TAE means: Individual alarmsper- group of phones- group of zones- group of buttonsDown to individual- persons- zones- buttonsEasy configuration

  40. MobiCall integrates unique features of OXE terminals MobiCall connected via T0/T2 offers following features: • Dynamic display message while the phone is ringing and upon answering16 + 16 characters on DECT 300/400; 32 + 32 on WiFi 8118 8128 • Send UUI messages to DECT 300/400 and WiFi 8118/8128(mini-messages with up to 120 characters) • Announcement over loudspeaker (broadcast) • Distinction of ring-tone sequences • Multi-line DECT 400(never busy line), optional call intrusion, ANS-interface • Supplementary CSTA licenses • Intercom function: automatic hands-free answering • eDR-Link recording, XML, HTTP • Many other features

  41. Evacuation Visualization & Activating

  42. Wifi Localisation Positioning Engine Sprachanruf Pager SMS Solution and operation examples Safety and security Staff may be equipped with a portable „panic button“. In emergencies, the button is activated for immediate help. Supervision of patients when leaving a defined area MobiCall informs the responsible people in detail about the aforementioned cases. Tracking The solution “Ekahau” used in connection with MobiCall offers: Asset tracking Vital equipment such as IV pumps, heart monitors, crash carts etc. is mobile by necessity. The „Real Time Location“ solution allows locating a tracked item anywhere in the facility. Workflow and resource management Has a patient completed the lab tests? How long has she been waiting in the queue? Was the tracking path completely itemized in the billing system? Efficient workflow improves the quality of service throughout a hospital stay and enables more precise billing.

  43. Management Alarm Receiver GSM DECT / WIFI Web display pop-up XML http E-mail relays Alarm central Access contro Web Management persons groups SMS, MMS, Paging Printer, fax Loud speaker PDA/3G time plans conference Escalation processing Alarm Entries Analysis & Statistics Voice recording DR-Link, IPC, BT, Etraly Contacts Sensors Interfaces Fire, BMS Emergency 112/911 eMail(SMTP) Nurse, TMS Database Statistics Data export and backup Monitoring Video replay Web-Interface key-board SNMP Traps / IT Videocamera XML HTML Web playback MobiCall Overview

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