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RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)

1. Valid Enrollment Request (11.3.2.5) (11.3.2.6). Valid ESI ID confirmed (11.3.2.3). RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch). Customer authorizes Enrollment (11.3.2.1). Customer. Supplier sends Enrollment Request to RA (11.3.2.2).

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RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)

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  1. 1 Valid Enrollment Request (11.3.2.5) (11.3.2.6) Valid ESI ID confirmed(11.3.2.3) RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) Customer authorizes Enrollment (11.3.2.1) Customer Supplier sends Enrollment Request to RA(11.3.2.2) Supplier receives Enrollment Rejection (11.3.2.13)(11.3.2.14) New Supplier receives Enrollment Confirmation (11.3.2.9) Current Supplier Receives Drop Request (11.3.2.11) Supplier RA sends Enrollment Rejection to Supplier (11.3.2.13) (11.3.2.14) (11.3.2.15) (11.3.2.16) RA receives Enrollment Request from Supplier (11.3.2.3) No No RA sends Enrollment Request to Distribution Company (11.3.2.5) RA receives Enrollment Rejection from Distribution Company (11.3.2.15)(11.3.2.16) RA receives Enrollment Confirmation and forwards to New Supplier (11.3.2.7) (11.3.2.9) (11.3.2.10) RA sends Drop Request to current Supplier (11.3.2.11) Enrollment Request contains the required elements (11.3.2.4) Yes Yes Registration Agent No Distribution Company Receives Enrollment Request from RA for Evaluation (11.3.2.5) Distribution Company sends Enrollment Confirmation to RA (11.3.2.7) (11.3.2.8) Yes Distribution Company 1

  2. Customer wants to Rescind enrollment (11.3.2.18) 2 1 RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) No further action required No further action required Yes No Customer receives enrollment confirmation letter (11.3.2.17) Customer Rescission Period Expired (11.3.2.18) No Yes Customer RA sends enrollment confirmation letter to Customer (10.3.2.17) Yes RA required to send notification letter to Customer (10.3.2.17) No No notification letter sent Registration Agent Supplier 3

  3. 2 RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) No Customer contacts pending Supplier to rescind (11.3.2.22) Customer notifies RA to rescind enrollment and continue with current Supplier (11.3.2.18) Customer notifies pending Supplier to rescind enrollment and continue with current supplier (11.3.2.22) Customer contacts RA to rescind Yes Yes Customer No No further action required RA Cancels Pending Enrollment (11.3.2.19) (11.3.2.24) RA receives Cancel Enrollment Response (11.3.2.27) (11.3.2.28) RA forwards Cancel Enrollment Response to pending Supplier (11.3.2.26) RA sends Cancel Enrollment Request to pending Supplier, Distribution Company, and current Supplier (11.3.2.20) (11.3.2.21) (11.3.2.24) (11.3.2.25) Registration Agent Pending Supplier sends Cancel Enrollment Request to RA (11.3.2.22) (11.3.2.23) Pending Supplier receives Cancel Enrollment Response (11.3.2.26) Current Supplier receives Cancel Enrollment Request (11.3.2.20) (11.3.2.21) (11.3.2.24) (11.3.2.25) Pending Supplier receives Cancel Enrollment Request (11.3.2.20) (11.3.2.21) (11.3.2.24) (11.3.2.25) Supplier Distribution Company receives Cancel Enrollment Request (11.3.2.20) (11.3.2.21) (11.3.2.24) (11.3.2.25) Distribution Company Sends Cancel Enrollment Response to RA (11.3.2.27) (11.3.2.28) Distribution Company Cancels Pending Enrollment (11.3.2.27) Distribution Company 4

  4. 1 Valid Enrollment Request (11.3.3.8) Valid ESI ID confirmed(11.3.3.3) RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Move-In) No Customer authorizes Enrollment (11.3.3.1) Customer wants to cancel Move-In (11.3.3.19) No further action required Customer Yes Supplier sends Enrollment Request to RA(11.3.3.2) Supplier receives Enrollment Rejection (11.3.3.6) (11.3.3.7) Supplier receives Enrollment Confirmation (11.3.3.11) (11.3.3.12) Current Supplier Receives Drop Request (11.3.3.15) (11.3.3.16) Supplier RA sends Enrollment Rejection to Supplier (11.3.3.6) (11.3.3.7) (11.3.3.14) (11.3.3.14) RA receives Enrollment Request from Supplier (11.3.3.3) No No RA sends Enrollment Request to Distribution Company (11.3.3.5) RA receives Enrollment Rejection from Distribution Company (11.3.3.13)(11.3.3.14) RA receives Enrollment Confirmation and forwards to New Supplier (11.3.3.9) (11.3.3.10) RA sends Drop Request to current Supplier (11.3.3.15) (11.3.3.16) Enrollment Request contains the required elements (11.3.3.4) Yes Yes Registration Agent No Distribution Company Receives Enrollment Request from RA for Evaluation (11.3.3.8) Distribution Company sends Enrollment Confirmation to RA (11.3.3.9) (11.3.3.10) Yes Distribution Company 1

  5. 1 RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Move-In) Customer notifies pending Supplier to cancel enrollment and continue existing service (11.3.3.19) Customer RA Cancels Pending Enrollment (11.3.3.21) RA receives Cancel Enrollment Response (11.3.3.23) (11.3.3.24) RA sends Cancel Enrollment Request to Distribution Company (11.3.3.21) (11.3.3.22) Registration Agent Pending Supplier sends Cancel Enrollment Request to RA (11.3.3.20) Supplier Distribution Company receives Cancel Enrollment Request (11.3.3.21) (11.3.3.22) Distribution Company Sends Cancel Enrollment Response to RA (11.3.3.23) (11.3.3.24) Distribution Company Cancels Pending Enrollment (11.3.3.23) Distribution Company 4

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