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Styles to Handle Conflict

Styles to Handle Conflict. Assertive. Competing (Forcing). Collaborating (Problem Solving). Assertiveness. Compromising. Avoiding. Accommodating (Yielding). Unassertive. Uncooperative. Cooperative. Cooperativeness. Deciding How to React to Conflict. Assess importance of the issue

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Styles to Handle Conflict

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  1. Styles to Handle Conflict Assertive Competing (Forcing) Collaborating (Problem Solving) Assertiveness Compromising Avoiding Accommodating (Yielding) Unassertive Uncooperative Cooperative Cooperativeness

  2. Deciding How to React to Conflict • Assess importance of the issue • Consider your ability/power • Predict other party’s likely reaction and ability/power • Consider long-term effects as well as short-term

  3. Manager Responses to Resolve Conflicts Among Subordinates • Focus on Super-ordinate goals • Bargaining/Negotiation • Mediation • Team Member Rotation • Providing well-defined tasks • Separating opponents • Changing Personnel

  4. Interorganizational Relationships FrameworkOrg. Similarity & Org. Relationship

  5. Population Ecology • How Similar (in same industry) Orgs. Compete • Evolutionary terminology: “survival of the fittest” • Difficult for existing orgs. to change • Major environmental changes lead to new forms of orgs. • Compete by: • Performing well • Choosing niches • Hostile takeovers

  6. Resource Dependence • How Dissimilar Orgs. Compete • e.g., Vendors and Customers (Supply Chain Relationships) • Struggle to reduce dependence on other organizations for scarce resources • Try to find ways of influencing these organizations to make resources available • e.g., Wal-Mart • e.g., Hostile takeovers

  7. Institutionalism • How Similar Orgs. Cooperate • Joint Ventures • Mergers • Cartels (association of firms that agree to coordinate activities) • Collusion (secret agreement to share information)

  8. Collaborative Networks • How Dissimilar Orgs. Cooperate • Supply chain relationships • Joint Ventures • Holding stock in one another • Interlocking directorates • Mergers

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