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Managing People

Managing People. How Do Generational Differences Play into Management? Multigenerational Retail: Walgreens Co. Recruitment Strategy 10 Keys for Team Leaders to Manage By Kunthida Jariyavithayakul Pichamon Adulavidhaya Kosit Wibullaksanakul Thadchawadee Wejrungsikul.

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Managing People

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  1. Managing People • How Do Generational Differences Play into Management? • Multigenerational Retail: Walgreens Co. • Recruitment Strategy • 10 Keys for Team Leaders to Manage By • Kunthida Jariyavithayakul • Pichamon Adulavidhaya • Kosit Wibullaksanakul • Thadchawadee Wejrungsikul

  2. How Do GenerationalDifferences Play into Management?

  3. Generational Characteristics

  4. Generational Characteristics

  5. Generational Characteristics

  6. Generational Characteristics

  7. Walgreens Co.

  8. Walgreens Co. Senior employees Walgreens views they… • Bring tremendous work and life experience • Be mentors and coaches • Reliable • Customer-focused • Loyal What they look for… Convenient locations (near the community in which they live) To attract their interest, Walgreens involves… - American Association of Retired Persons’ (AARP) Featured Employer Program

  9. Walgreens Co. • Generation Y employees • Walgreens views they… • - Add great insight to the company • Keep the company up to date • Eager to learn new skills What they look for… Experience, Good-humored leadership, Feedback, Appreciation and Opportunity to learn To attract their interest, Walgreens involves… • Students In Free Enterprise (SIFE) • Distributive Education Clubs of America (DECA)

  10. Recruitment Strategy

  11. Recruitment Strategy • Traditionalrecruiting methods • Run newspaper ads • Employee agencies • Schools and colleges •  Customers as employees Hiring their customers • REI • The Container Store

  12. Customers as employees Advantages: Hiring theircustomers • Convenient • Cost-effective • High quality candidates • Enthusiastic • Knowledge about products and services • Requiring less training • Affinity for the corporate culture and values Caveat: Best for positions that don’t require specialized skills or experience.

  13. Marketing Tactics for Recruiting • Bag-stuffers • Inserting a recruitment brochure into customers’ bags with their purchases • The company web site • Employers with a retail presence on the Internet can use the company web site to encourage customers to apply • Any corporate events

  14. 10 Keys for Team Leader to Manage

  15. 10 Keys for Team Leaders to Manage • Purpose • Roles • Culture • Conversation • Feedback

  16. 10 Keys for Team Leaders to Manage • Pace • Entry and Re-Entry • Weaving • Participation • Flow

  17. Bibliography • Arnold, J. T.(2007). Customers As Employees.HRMagazine, 52(4). Retrieved May 3, 2007, from Business Source Premier database. • Field, K. (2006). Multigenerational Retail. Chain Store Age, 82(1). Retrieved May 3, 2007, from Business Source Premier database. • http://beginnersguide.com/management/managing-the-people-side-of-the-business/how-do-generational-differences-play-into-management.php • http://www.groupjazz.com/pdf/ten.pdf • http://www.youtube.com/watch?v=xIMhigiGB4g

  18. Thank You

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