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A LEADERSHIP PERSPECTIVE FOR HARVARD STUDIES

A LEADERSHIP PERSPECTIVE FOR HARVARD STUDIES. DEMOGRAPHICS HIGHLIGHTS. 154 in Attendance Over 200 on waiting list Average age-49 International-35.5% Northwest-10% Southeast-9.5% Mid Atlantic-13.5% Mid Central-5% Midwest-14% Western-12.5% Healthcare-18% Human Services-52%

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A LEADERSHIP PERSPECTIVE FOR HARVARD STUDIES

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  1. A LEADERSHIP PERSPECTIVE FOR HARVARD STUDIES

  2. DEMOGRAPHICS HIGHLIGHTS 154 in Attendance Over 200 on waiting list Average age-49 International-35.5% Northwest-10% Southeast-9.5% Mid Atlantic-13.5% Mid Central-5% Midwest-14% Western-12.5% Healthcare-18% Human Services-52% Education-28%

  3. Strategic Perspectives in Nonprofit Management • Definition: Determines how your organization views and solves important issues. Putting “strategic” before the word “perspective” indicates a tactical carefully formulated approach

  4. CASE METHOD Case is presented Place yourself in the role of the decision maker Define the situation Probe underlying issues Compare different alternatives Suggest courses of action No simple solutions Incomplete information

  5. THE WEEK IN REVIEW

  6. The Environment is changing don’t change your mission, change your strategy! MONDAY

  7. TUESDAY Let your successes run…cut your losses

  8. WEDNESDAY

  9. THURSDAY Relevance “Changing lives, just not Smiles!”

  10. FRIDAY ANTICIPATE PREDICT EXECUTE

  11. SATURDAY A collection of programs however carefully put together is not the same as STRATEGY

  12. IMPLEMENTING CHANGE • MISSION • EXCELLENT SERVICE • CRITICAL CHALLENGES

  13. DEFINING OUR MISSION’S IMPACT

  14. Old Mission Statement Kids in Need of Dentistry’s mission is to provide high quality comprehensive dental care and education to kids in need throughout Colorado. Kids In Need of Dentistry's Mission is to increase the health and happiness of Colorado’s children in need by eliminating dental disease through treatment and education. New Mission Statement

  15. CREATING AN EXCELLENT SERVICE ORGANIZATION The Four Service Truths • You can’t be good at everything • Someone has to pay for it • It’s not your employees fault • You must manage your patients

  16. FACING CHALLENGES THAT ARE CRITICAL TO THE SUCCESS OF MY ORGANIZATION • Is our mission to inward focus? • Have we drifted off our mission? • Do peripheral activities gain attention? • Is our mission doable in a changing environment? • Is tension between growth and quality mismanaged? • Do we have unresolved conflicts within the organization? • Is there misalignment with public interest?

  17. KIDS IN NEED OF DENTISTRY'S CHALLENGES • 102 Years Old • History with schools • Great Partnerships • Committed Board of Trustees • Only dental nonprofit that sees children • Competition • Larger Clinics • Decrease in Foundation Funding • Healthcare Reform

  18. CONTACTS KIDS IN NEED OF DENTISTRY Julie Collett, RDH Executive Director 2465 S. Downing Street #210 Denver, CO 80210 303-733-3710 x111 www.kindsmiles.org MILTON MURRAY FUND FOR PHILANTHROPYc/o Rocky Mountain Adventist Healthcare Foundation7995 E. Prentice Avenue, Suite 204Greenwood Village, CO 80111303-715-7610 HARVARD BUSINESS SCHOOL Strategic Perspectives in Nonprofit Management Email: executive_education@hbs.eduTelephone: 1-800-427-5577 THANK YOU

  19. QUESTIONS

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