Social Accountability Report Fiscal Year 2013

1. Social Accountability Report Fiscal Year 2013

2. Friendship Village Sunset Hills Purpose & Responsibility

3. Overview Throughout the history of Friendship Village Sunset Hills, the organization has made a commitment to “give back” to the communities it serves. Located in Sunset Hills, Missouri, the organization is home to approximately 500 seniors and employs more than 300 people from the St. Louis metropolitan region. The following report shares the Social Accountability results for Friendship Village Sunset Hills for Fiscal Year 2013 (July 1 2012 through June 30, 2013) and explains in detail the organization’s contributions. Community support took place in FY 2013 through a wide range of people, including residents, board members, employees, and our community partners.

4. Overview Purpose & Responsibility According to the organization’s Articles of Incorporation, Friendship Village of South County, doing business as Friendship Village Sunset Hills, was organized on December 7, 1976 for the purpose of constructing, building, owning, operating and maintaining a home for the senior community. Its purpose is to provide housing, nursing care, and other services. Our facilities enable its elderly residents to live safe, productive and independent lives. We also satisfy their needs for housing, health care and financial security. Friendship Village Sunset Hills offers a full continuum of services for residents, including independent and assisted living, as well as skilled nursing services. A local board of directors governs Friendship Village Sunset Hills and contracts with LifeCare® Services of Des Moines, Iowa for management services. Friendship Village Sunset Hills, and its sister community Friendship Village Chesterfield, are the only two senior living communities in the St. Louis region to provide LifeCare® services to residents. A not-for-profit 501(c)3 organization, Friendship Village operates under the guidance of the following mission and vision statements.

5. Overview Mission Statement: The Village shall be operated by high moral standards according to Biblical guidelines; in conducting its person and business affairs, in making the Village each resident’s home, in caring for each resident and staff member, and in providing opportunities and challenges for the growth of each resident and staff member. Vision: To develop and maintain an environment to serve senior adults, with a caring and self-sustaining community that will provide facilities, security and health care with excellence as their hallmark according to Christian principles.

6. Letter From Board President Howard Curtis Welcome to Friendship Village Sunset Hills. We are a faith-inspired, mission-driven organization that exists for those we serve. Within this report you will find how we are able to serve the St. Louis Seniors of today and of the future. Throughout the history of Friendship Village Sunset Hills, the organization has made a commitment to “give back” to the communities it serves. In the next few pages the measurement of our personal goals will be laid out for you. Our personal goals help us measure our success against the industry standards.. At Friendship Village Sunset Hills we are always striving to drive our performance for all of St. Louis to see. Friendship Village Sunset Hills is focused on our residents physical, emotional, intellectual, social, and spiritual needs through their journey with us. Our staff takes pride in how we operate as a family and that family atmosphere carries over to the residents and families we serve. The report that follows will show the achievements of our residents and employees who make up the Friendship Village Sunset Hills family. Our organization is home to more than 500 seniors and employs more than 300 people from the St. Louis Metropolitan region. We are proud of each and every day that we spend together. We thank you for your continued support and we hope that through these pages you enjoy the sampling of all that make up Friendship Village Sunset Hills. Sincerely, Howard Curtis, Board Chair

7. Friendship Village Sunset Hills Social Accountability Activities FY13

8. Resident Volunteerism Our resident’s selfless acts of volunteering their time speak louder than words. In FY2013 173 residents volunteered inside the Friendship Village Sunset Hills Community, thus contributing 3, 708 hours. Our residents not only volunteered within our walls but took it to the community and with 81 residents volunteering they provided 1,095 volunteer hours to the community at large.

9. Employee Volunteerism The Employees of Friendship Village Sunset Hills go above and beyond their work load. In FY2013, 23 of our employees volunteered in communities across the St. Louis metropolitan community and contributed 3,193 hours.

10. Employee/Resident Charitable Activities Friendship Village Sunset Hills made donations to local deserving charities and community organizations. With the help of our residents, board members, and employees the following organizations received our support. • American Red Cross Blood Drive: 15 pints donated • Operation Food Search: $500.00 • Boy Scouts Food Drive: $530.00 • Alzheimer’s Association Fund: $94.00 • American Heart Association: $214.00 • St. Vincent DePaul Gift Baskets for area families serving 12 local families: 1,800 • Angle Tree for children of incarcerated individuals benefitting 50 local children: $2,500.00 • Elementary School Art Contest, 250 children participated: $1,500.00 • Pregnancy Resource Center, benefitting local newborns: $560.00 • Chamber of Commerce Memberships: • Chesterfield: $775.00, West County: $980.00 • Kirkwood/Des Peres: $1,220.00 • Crestwood/Sunset Hills: $525.00, Fenton: $1,000

11. Vocational Skills Program Special School Vocational Program Graduate and FVSH Employee Taylor Huffman (center) • Friendship Village Sunset Hills has been home for over 20 years to a wonderful program that benefits the Special School District of St. Louis. We provided on the job training skills for students enrolled in our program. In FY2013, six SSD Students completed our program. • Friendship Village Sunset Hills has a cooperative agreement with Special School District. Our Vocational Skills Program is one of thirty throughout St. Louis County.

12. Vocational Skills Program • The mission of the Vocational Skills Program is to provide a continuum of supports and services to the students and families to assist students in gaining skills needed to achieve realistic and meaningful post secondary goals. • A donation of $29,980 was provided to the Special School District of St. Louis ranging from space provided for the classroom to the time and talent of our Friendship Village employees. Several of our employees are mentors to the students of this program. • Friendship Village Sunset Hills has proudly hired several students that have gone through this program and 6 are still working within the walls of Friendship Village Sunset Hills.

13. Community Support • Mercy mammography van provided it’s services to both Friendship Village residents and also residents of Sunset Hills • Friendship Village Sunset Hills served as a polling place for not only Friendship Village Sunset Hills residents but for the community at large as well for past elections • Ongoing collection of aluminum cans and recyclable plastic • Stuff and More and Feed My People are 2 organizations that Friendship Village Sunset Hills residents and staff took part in donating clothing and furniture to in the amount of $500.00. • In FY2013 Friendship Village took pride in the donation of $150.00 to the Strolling Strings Musicians of Lindbergh High School. • Personal Hygiene collection: all donations were sent to Operation Food Search

14. Educational Outreach • Friendship Village Sunset Hills provides educational programs to the residents, employees and general public. • Benefit Seminar for Veterans and spouses for Friendship Village residents and community at large • Presentation by the Community Outreach Coordinator from the Center for Hearing and Speech for our Friendship Village residents • Transportation provided for our Friendship Village residents to the Missouri Osteoporosis monthly meetings • Managing Stress Educational Session • Improving Bladder Control Educational Session • Medicare Seminar: Provide education to assist residents in choosing a plan

15. Our Chaplain: Rev. Jim Savage • Friendship Village Sunset Hills has one Chaplain and one Assistant Chaplain to meet all the spiritual needs of our residents and staff. Our chaplains also visit our hospitalized residents. Average visits are 4-5 visits each week throughout the year. • Funeral/Memorial Services: • 44 services have been planned and conducted in the 2013 fiscal year. • 1 on 1 Support: • Our Chaplains provide one on one spiritual and personal counseling to approximately 11 residents and employees each month. • Ongoing Support Groups: • Care for the Caregivers: Located at the Village Care Center, visitors from outside the community are welcomed at these group meetings. • Sojourners Grief Recovery Support Group: Support group for residents who have lost a loved one.

16. Resident Spiritual/Counseling Support • Friendship Village hosts trips to Israel and Washington DC each year with the chaplain. • Israel Trip: 6 residents attended • Washington DC Trip: 8 residents attended Bible Studies: • On average 32 residents attend Bible study at both Friendship Village Sunset Hills and our Fountain View Assisted Living Apartment Homes. Worship Services: • Friendship Village provides three worship services each Sunday. Approximately 110 people attend worship services hosted in our Chapel, Village Care Center, and our Fountain View Assisted Living Apartment Homes.

17. Personal Property Taxes • Total: $ 448,196.45 Real Estate: $425,691.03 Personal Property: $22,505.42

18. Benevolence Friendship Village Sunset Hills provides Benevolent Care if residents resources diminish as needs increase. We thank our generous donors that help our residents at this time of need of restoring their hope and protect their dignity. The need for benevolent care for residents at Friendship Village Sunset Hills continues to increase. In 2013 over $44,000 was needed to help bridge the gap between individual residents’ financial means and the actual cost of skilled nursing care at Friendship Village Sunset Hills.

19. Friendship Fund We are fortunate to stay true to our mission because of the generosity of others to our Friendship Fund. Friendship Village Sunset Hills has not altered the level of care and service it provides, despite the fact that costs continue to increase and the government continues to offer fewer subsidies for long-term care. Friendship Village Sunset Hills has contractual agreements with Medicare, Medicaid, other third party insurances. Regardless of the reimbursement received even when it falls short of the cost of care, Friendship Village Sunset Hills will continue providing comprehensive care.

20. In the Year Ahead Friendship Village Sunset Hills will continue to work with our community and various organizations to enrich the lives of our Friendship Village family. Below are just a view things we have planned for next year.: Volunteer opportunities to help residents stay involved in the community Educational programs to support residents in staying active Benevolent Care program to enrich the lives of our residents Recycling possibilities to engage our Friendship Village family and community to living healthier Community Engagement occasions to connect residents with officials and legislators Interactive events to enhance employee involvement in their community Continue the partnership with Special School District

21. CONTACT INFORMATION Friendship Village Sunset Hills 12503 Village Circle Drive Sunset Hills, Mo. 63127 314.842.6840 www.FriendshipVillageSTL.com