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WELCOME

Presentation on best practices for enhancing customer experience in RTO offices and improving road safety through e-governance and online transactions. Recommendations include increasing manpower, infrastructure, and implementing e-learning modules.

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WELCOME

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  1. WELCOME

  2. Best Practices in Road Safety & Road Transport Sector for Group of Minister on 22nd April, 2016 at India Habitat Centre, New Delhi Organised by MoRT&H, GoI “Enhancing Customer Experience & Road Safety“ Presentation by: All India Federation of Motor Vehicles Department Technical Executive Officer’s Association Veerendra Singh Rathore, DTO (RS), Research Scholar, Rajasthan S.K. Mishra , MLO, Delhi SampatKumar,RTO Chennai

  3. ENHANCING CUSTOMER EXPERIENCE AND ROAD SAFETY

  4. The Foremost requirement for enhancing the customer experience in all RTO Offices are • Increasing manpower in all categories like., officers, MVI’s, Administrative Officers, Superintendents, Assistants, Clerks, Informatics Assistant, Motor Vehicle Prosecutor, Transport/Traffic Constable and Miscellaneous Staffs based on the vehicle strength

  5. The Second Foremost requirement is providing adequate infrastructure like., • Computer accessories (both Software and Hardware), • Public waiting area with air conditioning, • Detained Vehicles Parking Area, • Well Equipped Vehicles for enforcement duty, • Internet / wide area network / satellite connectivity, • Seminar hall for conducting road safety classes daily to the licence candidate and Traffic offenders with projector or LED and PA System at all RTO offices.

  6. The Third and important requirement is Introduction of e-governance in all transaction effectively throughout the country as unique

  7. Procedurals complications faced by the customers at present in the following transactions • Re-registration process • Production of address proof for DL and RC • Refund of tax process • Change of address in DL from one office to another office • Unnecessary visiting's to the offices to carryout RC related works like., Transfer of Ownership, Change of Address and Hypothecation Endorsement / Termination, • Tracking of the status of process by way of SMS / E-Mail is not possible

  8. The system to be created to complete the needs of the Drivers for their day to day transactions like., • Issue of Learner Licence • Renewal of Driving Licence • Change of Address in Driving Licence • Issue of Duplicate Driving Licence through online itself • Required Unified Licensing System • Except, • Conducting Driving Test. • (a) Knowledge Test (b) Sense Test • (c) Skill Test (d) Public Road Test

  9. In the same manner, the system to be created to complete the needs of the Vehicle Owners for their transactions like., • Transfer of Ownership • Change of Address • HP Endorsement / Termination • through online itself, • Required Unified Registration System • Except, • Registration of new vehicles • Alteration of motor vehicles • Issue of fitness certificate • Renewal of registration • Accident inspection

  10. To achieve the system of doing online transaction by the customers of the Transport Department • The software should be enhanced by way of introducing latest technologies like., • SMS Gateway, • Automatic E-Mail generation for each and every transaction, • Automatic answering of queries • Conducting online theory test through e-learning modules for candidates applying for learners licence • All payments should be through online by way of net banking, debit card, credit card and other mode • Country wide integration of all RTO Offices is mandatory by way of web based application

  11. Departmental Renovations is also necessary at this time • Minimum educational qualification may be modified / enhanced uniformly throughout the country in all categories, • since, it is a technical oriented dept, MVI’s and higher officials, qualification should be minimum of Bachelor of Engineering (Mechanical / Automobile) • For other ministerial staffs qualification minimum of under graduation • Each departmental staff to be well knowledged in computer

  12. Simplification of procedure for • Production of address proof - Public find very difficult to produce address proof as any few documents are prescribed in CMVR 4. Namely • Electoral Roll, • LIC Policy, • Passport, • Pay Slip issued by Central Government or State Government or local body, • Any other document prescribed by State Government,

  13. Any affidavit sworn by the applicant before an executive magistrate, or a first class judicial magistrate or a notary public an evidence of age and address. • It is not easy to produce the above documents as address proof. Hence it should be modified as any address proof declared by applicant with any supporting documents may be accepted.

  14. Re-registration process – because of poor inter connectivity of the department nation wide, months together years together the applicant has to wait for getting done for re-registering their vehicle from one state to another state also for refund of tax.

  15. Uniformity of administrative structure in MVD like State Engg. Deptt. Entry level 1: AMVI/ MVSI Entry level 2: MVI Amend Sec. 213(4)

  16. Road Safety Scenario in India • Since 2006 world wide Number one in Road Accidental Death. • Per day Average 400 Death in Road Crashes. • 3-3.5 % GDP Loss in every Year. • No Coordination of Stockholder Department. • No Unified Registration and Licensing System • No effective and comprensive transparent technological enforcement system. • In India 90% road users don’t Know about the complete traffic rules. • No Scientific investigation and Research. • No any Subject in Universities and colleges. • No adequate, dedicated and professional staff in Road safety cell.

  17. ACCIDENT DEATH DATA Population in 2011 China: 134 Crores India 122 Crores In 2005, China was on the top and since 2006, India is on the top in the world.

  18. ACCIDENTS IN INDIA Note: As per the trend year 2015 figures are the projected numbers

  19. TOP 10 STATES IN ROAD CRASH DEATHS-2014 * Source : NCRB Report, 2014

  20. TOP 10 CITIES IN ROAD CRASH DEATHS-2014 * Source : NCRB Report, 2014

  21. No Knowledge of keep left sign Red colour used on curb Wrong keep left sign Wrong speed and keep left sign

  22. Basic 3 Standards of Road Safety To improve (amend) above standards and ensuring compliance and effective enforcement of standards by technically qualified and technological based trained manpower (human resource) for the safety of all

  23. Action Plan to reduce Road Crashes Aim to reduce fatalities and road accidents by 50% in next 5 yrs Constitute a Sub Divisional Committee on Road Safety under the District Road Safety Committee, State Level Committee and State Road Safety Council. Monitoring by Road Safety Cell Year-wise reduction in number of Accidents, Deaths and Injured based on 20%Estimated Level of Achievement (ELA).

  24. Chairman – Sub Divisional Magistrate • Member Secretary – Transport Officer/ MVI • CO (Police) • XEN/AEN(PWD) • Medical Officer/ BCMO • BDO • BEO • Executive Officer of Municipal Body • One representative of NGO • One representative of Transporter Associations • SHOs • Special Invitee – MP/ MLA/ ZilaPramukh/ Chairman • Municipality Proposed members of Sub Divisional Committee

  25. Identification and study of black spots • Audit of black spots/ junctions/ fly-overs/ roads through • International Standards Road Safety Auditor Team • Rectification plan and budget estimations • Identification of school buses • Education and awareness program • Enforcement • Media campaign • To protect good Samaritan • Training & Counseling program for drivers/ offenders • Awareness program in remote areas Responsibility of Sub Divisional Committee

  26. Certified scientific accident investigator and reconstructions • team • Certified Road Safety Teacher • Certified Road Safety Auditor Team • Certified Road Safety Trainer • First Aid Training • Driver Training • License Applicant Training • Traffic Offender Training • Student Training • Community Training • Staff Training Capacity Building

  27. A traffic university should be established in each states and following courses shouldbe offered:- • Certificate and diploma courses in road safety (distance and regular) • Three year diploma/degree/P.G. degree course in traffic engineering • U.G. and P.G. course in transportation science • U.G. and P.G. course in transportation economics • B.C.A. and M.Sc. In intelligent transport system • M.B.A. in road safety and traffic management • Diploma and certificate course in accident analysis and reconstruction of road crashes • Degree in Trauma care Medical science • PHD. In road safety • And a transportation research instituteshould be opened in every government universities. Capacity building course in road safety

  28. Chairman (2E’s qualified) • 5-7 members (1E’s qualified) • Automobile Sector • Insurance Sector • Road Engineering • Transport Sector • Law Enforcement • Transport Economics • Intelligent Transport System (ITS) • Trauma Care/ Emergency Care • Road Safety Expert • Technical working group as a consultant team (5-7 nos.) National Road Safety Authority (50% reserved for stake holder govt. officials with min. 20 yrs exp. )

  29. Mobile Van For Road Safety Awareness in Rajasthan

  30. MORTH,GOI • Till date 6 awards provided • 7th Award is in under process • Existing Award Scenario • Individual Category (1st Price, 2nd Price) • Other than Individual Category (1st Price, 2nd Price) National Road Safety Award

  31. Should be Starts with Financial year 2015-16 • Scenario • Individual Category • 1st Price - 100000 • 2nd Price - 51000 • 3rd Price - 21000 • Other than Individual Category • 1. Public Sector : • (Municipality, Govt. Stack Holder dept., • Grampanchayat, etc.) • 2.Private Sector : • (Corporate, Private bodies) Award SuggestionsAnnual National Road Safety Award

  32. 3. Academic : (Universities, Colleges, Schools, Research Institutes) 4. NGO’S Award should be provide with Certificate from MORTH, one Shield and Cash Payment 1st Price - 300000 2nd Price - 200000 3rd Price - 100000 For Award Apply till 30 sep. of Next Financial Year and should be provide in meeting.

  33. International Conference-2011 Seminar on “Scientific Analysis of Road Traffic Crash and Reconstruction Training on Crash investigation and Reconstruction Cooperative meeting with “Institute of Transportation Engineers” (ITE), Washington D.C, U.S.A on October 12, 2012 to have partnership meetings in the area of Road Safety and share the best practices

  34. THANK YOU

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