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From Justifying C ost to D emonstrating Value

From Justifying C ost to D emonstrating Value. Six statements and five questions to start discussions. Ewen Anderson, CEO, Centralis. Six areas of focus. Disruption & expectation have never been greater. Reduced cost, pay as you use service.

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From Justifying C ost to D emonstrating Value

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Presentation Transcript

  1. From Justifying Cost to Demonstrating Value Six statements and five questions to start discussions Ewen Anderson, CEO, Centralis

  2. Six areas of focus

  3. Disruption & expectation have never been greater Reduced cost,pay as you use service Simplified service that enables & supports change Pro-active, performant, secure, resilient& compliant Business Demands “Apple” like service at work Managed mobility, apps, multi-media, & touch User Expectations Technology Change IT Service Provision Device, location, apps & working pattern of choice Virtual by default, consumed as a commodity

  4. Business innovation and productivity requirements Commercial in Confidence – Not for Distribution

  5. User experience is critical & and highly complex Provisioning & Management Storage Servers Hypervisor Cloud Services Cache Datacentre Networking Broker & Personalisation Backup, DR & BC Hi-DefinitionGraphics Desktop & Applications Performance, Cost & Capacity Analytics& Measurement

  6. IT is a business journey – not a technology roadmap CommunicationPlan Expected Benefits Strategy Current Issues Success Criteria Project Plan Business Requirements Change Programme ExistingInvestments Justification Design User Engagement Operational Readiness Discovery TechnicalStrategy Sizing Application Consolidation User Acceptance Technology Selection Load Test ApplicationRemediation Platform Costs Pro-Actively Manage ActualBenefits Roll-Out Operational Costs

  7. The role of the IT department is changing…. DIY to Manage Bespoke to Commodity 1:300 admin/serverto1:24,000

  8. There are six steps to calculating business value Commercial in Confidence – Not for Distribution

  9. Discussion

  10. Discussion • How would you rate the user experience in your organisation? • What factors affect user experience and what can be done to improve it? • What measurable business benefits can be delivered by managing user experience? • Can perception of your IT service be changed from overhead to business enabler? • Should pro-actively improving business productivity be the primary goal of the IT department?

  11. Conclusion

  12. And finally . . . Please complete your feedback forms Progress your interest with a User Experience Workshop focusing on: Performance optimisation &/or Desktop/user experience analytics &/or Costs/benefits of desktop change

  13. Thank you Join us for coffee and viewing upstairs

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