Top o’ the Morning!

1. Top o’ the Morning! Betty Rivard Vice President of Human Resources Gillette Children’s Specialty Healthcare

2. Human Resources: What Are Employers Looking For?

3. Current Environment • The number of pharmacy students graduating grew 58% from 1990 to 2009 (6,956 to 10,988) • Of 119 U.S. based programs, 44 of the schools have opened since 1995 • There are now more qualified applicants for pharmacy positions than there are positions available. *Information from ACPE

4. HR’s Role in the Recruitment Process • Screen resumes • Screen candidates • Refer candidates to hiring manager • Discuss qualifications of candidates with hiring manager • Conduct background checks • Extend job offer

5. Screen resumes - Basic Qualifications • Appropriate education • License to practice • Relevant experience • How will the candidate fit into the work group? • What makes this candidate stand out from the other candidates?

6. Screen Candidates - What Else? • Completed a residency program • Teamwork • Relevant experience (hospital or clinic to work in a hospital) • Willingness to be flexible • Strong communication and interpersonal skills • Attention to detail

7. Screen Candidates - What Else? • Ability to “own” mistakes and figure out how to fix them • Compassion • Resourcefulness • Computer skills • Ethical • Body language • “Can do” attitude • Passion

8. How do you help yourself stand out? • Read the ad/posting and tailor your cover letter to show how you have the skills requested. • Prepare for the interview • Understand the vision and mission • Understand who the customers are • Be ready to talk about at least two things that would set you apart from other candidates • Anticipate questions • Be prepared to articulate how your career goals are aligned to the organization’s mission • Be prepared to talk about your career plan • Be prepared to talk about your role as a team member • Bring questions

9. Some Questions NOT to Ask • What is it that you people do at this company? • Why aren’t you in a more interesting business? • Do I have to dress for the next interview? • Will the company move my rock collection from California to Maryland? • Would it be a problem if I’m angry most of the time? *Actual questions reported from HR vice presidents and directors

10. Avoid Pitfalls • Protect your reputation • Be positive about previous employers and coworkers • Cell Phones • Present yourself professionally • Speak from the heart • Balance between confidence and humility • Know what your references will say about you

11. Some Things NOT to Do! • Candidate announced she hadn’t had time for lunch and proceeded to eat a hamburger and french fries during the interview • Candidate explained that her long-term goal was to replace the interviewer • Balding candidate excused himself from the interview and returned a few minutes later wearing a hairpiece • Candidate brought a large dog to the interview • Candidate dozed off during the interview *True stories from HR staff in large companies

12. Closing the Deal • Thank yous • Reference Checks • Background checks • Salary Negotiations

13. Job Search Questions • Should I use an agency to help me find a job? • Why won’t a hospital accept my application for future reference when there aren’t positions available? • How can I get my “foot in the door” with an organization that is of interest to me?