Zimbra

1. Zimbra Bernd Weber bweber@zimbra.com / bweber@vmware.com EMEA Channel Manager, ZIMBRA

2. IT Collaboration Strategy Trends • Email client predominance • Windows-centric • Local file store • Steady state experience • Web application predominance • Anywhere access, cross-platform • Personal & public clouds • Rapid innovation, integrated UI • End Users Web 2.0 Email Client • Proprietary collaboration platforms • Dedicated IT administration team • Higher hardware, license TCO • Limited integration capability • Open collaboration platforms • Part time administration • Utility computing, lower overall TCO • Web services, highly integrated Zimbra • ITAdministration Proprietary services Open services

3. Zimbra • The Leader in Next-Generation Messaging and Collaboration • Cross-platform enterprise-class functionality • Most innovative, advanced web application available today • Innovate, Open and Simplify with the best TCO • Innovative online/offline user experience • Open technologies that are interoperable with existing investments • Simplified administration with the most deployment flexibility • 35-50% less TCO than others Innovate Open Simplify

4. Zimbra Product Goals Productivity Enhance user productivity by streamlining the interaction between people, applications & data • Customer Momentum • Over 150,000 Organizations • 60M Commercial Mailboxes • 110 Countries • Open Source Community • 1M+ Server Downloads • 3M+ Client Downloads • 33K+ community members Openness Provide an open and extensible collaboration platform that promotes universal access to applications & data Manageability Simplify platform management, reduce administration costs and embrace portability across Private & Provider Clouds

5. South Africa Zimbra Customers Large Business Realty Services SMB & SME Government Chile Education Simon Fraser Service Providers Australia (Sprint LEC)

6. (Sprint LEC) South Africa Service Providers EMEA Netherlands Nigeria Kenya Iceland Malawi Tanzania Philippines Asia Pacific China Americas Argentina Brazil Australia

7. Core Zimbra Features ActiveSync, xHTML SOAP Zimbra Server Zimbra Web Client iPhone SOAP BES IMAP, CardDAV, CalDAV IMAP, POP, CalDAV, iCal MAPI ActiveSync, xHTML Zimbra Desktop BlackBerry MS Outlook Apple Desktop Standards Clients Android Win Mobile Palm

8. Zimbra - Exchange Interoperability • Zimbra and Exchange users can share free-busy information • Works within the native UI of each product • Unified GAL (auto complete on compose, etc.) Active Directory Zimbra Server Microsoft Exchange Zimbra Outlook

9. Collaboration Landscape • Email, Address Book, Tasks and Calendar • Email, conversations, search • Calendar, delegated calendar • Address book and global address list • Personal and shared tasks • Basic archiving and discovery • Team Collaboration • Team sites for sharing calendars, documents, address book • Micro-web sites for creating small intranet websites for anyone within a company to see • Enterprise Social • Real-time communication • Enterprise social streams • Instant messaging • Enterprise Content Management • Issue tracking • Workflow automation • Intranet • Public communities • Unified • Communications • Voice Mail • VoIP • Web conferencing • Edge and Security • Inbound & Outbound Security (anti-spam, anti-virus) • Encryption & Signing (s-MIME) • Advanced archiving & Discovery • File Sharing • Upload and share files • File versioning • Public file sharing • File Sync • File sync from Windows, Mac and Linux • Auto-save from Microsoft Office Zimbra Platform UI Application Development Personal Cloud File System Sharing and Policies API (REST, SOAP) for Mobile, Offline and Webtops

10. Cloud Infrastructure & Services Thin App Mobile Virtual. Desk. Virt: View End User Computing SaaS Spring Application Middleware PaaS Management / IT Solutions: Ops Mgmt, App Mgmt, Compliance, Disaster Recovery, Test/Dev Hybrid Cloud : vCloudPlug-In, Discovery Service Delivery: Cloud Director SP IaaS Infrastructure Management: vCenter SI Enterprise Cloud Platform: vSphere VAR vCloud Platform Other Public Clouds Private Cloud VMware Public Clouds

11. Bridging ZCS multi-tenant ZCS Bare Metal Private Cloud Operated solely for an organization, typically within the firewall Public Cloud Accessible over the Internet for general consumption Hybrid Cloud Composition of 2 or more interoperable clouds, enabling data and application portability ZCS ZCS Increase Zimbra Deployment Options Freedom to enable your business... • On premise appliance - reduce complexity and cost in your datacenter • Off premise appliance - dedicated ZCS instance with portability from a vCloud SP • Fully Outsourced - managed services with a Zimbra HSP Hybrid On Premises vCloud SP/HSP

12. Zimbra Appliance Appliance Form Factor Secure and stable “out-of-the-box” email... • Complete solution - integrated application stack based on core ZCS • Simple Provisioning - web based setup with no OS or application installation • Simple Administration - web based management with no OS administration • Simple Operations - runs on vSphere for HA, backup, and disaster recovery • Lifecycle Management - automated maintenance and upgrades

13. Zimbra Appliance v2 Key Objectives • Optimized for small and medium sized businesses • Single instance virtual appliance • Support up to 1000 mailboxes Provisioning Migration Management • Lite Admin console for simplified email address and distribution group management • 4 steps to schedule hot backups with VMware Data Recovery • 1 check box to enable cluster integration with VMware HA • Automatically consume added storage for simple expansion of mailbox storage • OVF Packaging with runtime validation for fast and accurate deployment • One setup screen to configure your email domain • Less than 15 minutes from setup to inbox sending and receiving email • AD integrated authentication for simple password management • AD integrated mailbox provisioning for fast setup of all your users • 1 step to migrate email, calendar, contacts, and tasks from Exchange for all users • Migrate email from POP accounts • Migrate email from IMAP accounts

14. Simple, Powerful Administration • Proven open technologies, web-scalable architecture reduce TCO • Bulk user provisioning and policy management • Delegated role-based administration • Class-of-service and multi-tenancy • HSM and storage management • Real-time backup and restore • Integrated anti-spam/virus • LDAP, Active Directory integration • Integrated Archiving and Discovery On average, 33% less time is spent administering Zimbra than MS Exchange* * Source: University of Pennsylvania case study Nov 09

15. Zimbra 6.0 and Beyond ZCS 6.0 ( 2009 ) ZCS 7.0 ( 2010 ) ZCS 8.0 ( 2011 )

16. Zimbra Appliance v1.0 ( Q2 2010 ) Zimbra Appliance v2.0 ( 2010 ) Zimbra Appliance v3.0 ( 2011 ) Zimbra Appliance Roadmap

17. Availability Continuity Backup Z Z Z Appliance Shapes and Sizes Large 1000 mailbox 4vCPUx8GB Medium 500 mailbox 2vCPUx4GB Small 50 mailbox 1vCPUx2GB Application vServices Storage variable based on per GB per user vSphereInfrastructure

18. Zimbra Technology Choices Flexibility • Multi-tenant and dedicated deployment options • Massive scalability with the lowest TCO • Easily create tiers of user services • Custom integration using Zimlets Zimbra Collaboration Suite • Perpetual license1 • Subscription license2 Simplicity • Dedicated, single tenant • Ideal for organizations up to 1000 mailboxes • Embedded OS for simplified administration • 15 min to deploy (private or public cloud) Zimbra Appliance *New* • Perpetual license3 Anywhere/Anytime Access Zimbra Desktop • Free • Best end user experience for offline access to Zimbra email, calendar, address book & briefcase • Free Licenses sold in packs of 25, 250, or 2500. Education, Government, non-profit and ISPs are discounted. Archiving and discovery is a separate SKU. See price book for specific details. 1 Enterprise customer with 2500 mbxs of Standard Edition, without discounts. Includes mobile and advantage support 2 Enterprise customer with 2500 mbxs of Standard Edition, without discounts. Requires purchase of 1 year of SnS. Includes Mobile. 3 Requires purchase of 1 year of SnS. Includes Mobile.

19. Zimbra Appliance Facts • Zimbra Email and Collaboration Server -  Complete enterprise class email and collaboration solution that includes email, contacts/address book, calendaring, document management, file sharing, tasks, and comprehensive search and indexing.  • Zimbra Advanced Web Client - multiple-browser, multiple-platform web-client with a rich AJAX interface delivers a robust desktop-like experience for end users. • Zimbra Mobile - Native “over-the-air” synchronization to iPhone, Windows, Palm and Symbian OS Smartphone's with customizable mobile security policies including remote device wipe, PINs and device management features on user accounts..  • Easy Migration and Interoperability -Zimbra Appliance Migration Wizard allows customers to rapidly and easily migrate from Microsoft Exchange and Domino environments; interoperability with Microsoft Exchange and other leading email clients including shared enterprise calendars and Global Address List (GAL) for mixed environments..

20. Zimbra Appliance Facts • Simplified and Anywhere, Web-based Administration - Simplified task-oriented web-based administration console enables “anywhere administration”.  • Zimbra Appliance Integrated Application Stack –  Rapid deployment of integrated operating system and application stack, combined with firewall, anti-virus and anti-spam filtering. • Zimbra Appliance Automated Software Updates – Software and security updates are combined into a single lifecycle management policy, configurable from the anywhere access, web-based administration console. • Open Virtualization Format (OVF) packaged Virtual Appliance – Open formats reduce the cost and complexity of provisioning and lifecycle management.

21. Extensible Framework and Workflows • Zimlets enable 3rd party web services and new applications to be integrated directly in Zimbra • Customers and partners may develop their own or use existing from the open source community • Zimlet Gallery (gallery.zimbra.com)

22. Indexing => Speed of Search, Virtual Folders All content in all emails is scanned and indexed, including attachments

23. Contextual Zimlets

24. Date & Calendar Zimlet

25. Bugzilla Zimlet

26. Map Zimlet

27. Mail Contact Zimlet

28. Mail Contact Zimlet

29. Zimlet - Web Services Examples

30. Zimlets: Salesforce http://gallery.zimbra.com/gallery.php?act=viewProd&productId=18

31. Zimlets: If there’s an API, there’s a way

32. Customized Experiences • Change available features and quotas per user or group with class-of-service • Completely re-brand and re-theme the experience

33. Stanford University

34. Eircom

35. Indiatimes

36. Ireland.com

37. Comcast

38. Comcast iPhone Client Leverages the Open Platform

39. Zimbra Business model • Hybridbusiness model (Free & Commercial Open Source) • Open Source foundation (all products) • Free Open Source Edition (“FOSS”) (free) • Seeds market, generates leads for upselling • For customers who only need basic feature set. • Zimbra Support & Maintenance subscription not available for FOSS • Commercial Open Source Editions – licensed/subscription/VSPP (not free) • More features • Freedom to brand • Support

40. Zimbra ”Good to know” • Introduced in VMware price book via addendum. Pricing effective to the channel since 1stAugust 2010 • All VMware Partner, starting from the Professional level are able to resell Zimbra • Zimbra discounting follows same structure for Emerging and Developed 2 as for other VMware products: • Structure changed from Zimbra’s traditional volume based pricing to VMware packs based pricing • 25, 250, 2.500, 25.000 user packs (depending on segment) • Enterprise, Gov/Non Profit, ISP, Academic • Professional edition versus standart edition • just Microsoft Outlook support, ”MAPI”

41. Zimbra ”Good to know” • NFR Software? YES go to www.zimbra.com, take the DEMO licence with a 60 day key, ask for more days if needed • IUL Software? YES Zimbra is part of the VMware IUL program, order in the same way like all VMware IUL Software • VSPP? YESsince 1. October 2010 • VPP? YES count towards the revenue, but no addional discount on Zimbra licence

42. Why Zimbra as your Partner • Zimbra will never be your competitor • Zimbra is open, so it is easy for you to integrate third party solutions to boost your services • Solid financial background • Fully integrated into VMware • Scalable, same software for 25 or 25.000.000 mail boxes • Proven solution • Fit to your customers needs, state of the art functionality& different ways to deploy Zimbra • Zimbra support your offering for Business and Consumer Customers needs • Service business because of Zimlet’s and Branding • 100% CLOUD ready

43. Call to action! • Start today to think about market trends! • Start today to have a “state of the art” offering to your customers, follow your customers needs! • Start today to streamline and optimize your administration with communication services! • Start today to optimize your cost structure!

44. Thank you very much for your time! Q&A

45. Zimbra links • www.zimbra.comfor all information about Zimbra • www.vmware/products/zimbraZimbra & VMware • http://download3.vmware.com/media/zimbra_demo/watch a flash DEMO • www.gallery.zimbra.comZIMLET’s • http://wiki.zimbra.com/wiki/Main_PageZimbra WIKI • http://www.zimbra.com/products/download_network.htmlDownload a trail version, Network Version • http://www.zimbra.com/products/download_appliance.htmlDownload a trail version, Appliance Version

46. Zimbra Client Architecture Mobile Clients Desktop Clients Browser Clients ZimbraHTML Client BlackBerry Apple Zimbra Desktop Microsoft Outlook Apple; other Standard Zimbra AJAX Client Zimlet AJAX Framework Zimbra OutlookConnector IMAP, POP;Card & CalDAV Platform API Interfaces BES Zimlet WS Proxy SOAP RSS POP REST LMTP CalDAV IMAP Atom ActiveSync CardDAV Zimbra MobileConnector for BES Zimlet JSP Tags Zimbra Collaboration Server Postfix MTA IncludingAnti-Spam and Virus Jetty + JVM + OS

47. Mailbox Server (MBS) Architecture Zimbra Collaboration Server (Jetty + JVM) • Message and File Store • DatabaseReliability • Search • Meta Data • Directory Attachment Index & View • Free/BusyProviders JDBC • 3Rd PartyStorage System • StandardZimbraStorageSystem Zimbra Journaling • LuceneIndex • MySQL Open LDAP External LDAP AutonomyKeyview IBM Domino Active Directory Microsoft Exchange

48. Network Architecture Standard Clients (Thunderbird/Eudora) Browser Clients (Zimbra AJAX / HTML) • Load Balancer • Load Balancer IMAP / POP Proxy HTTP / SOAP Proxy SMTP LMTP Postfix MTA AS/AV Open LDAPDirectory (Master + Replica Farm) MBS Cluster MBS Cluster

49. Zimbra Clustering Architecture • “Single copy” failover (LAN/MAN) • Red Hat Enterprise Linux & Veritas or Red Hat Cluster Suite • Shared network storage (NAS, SAN, RAID) • Heartbeats & I/O barriers avoid “split-brain” Zimbra Collaboration Server Zimbra Collaboration Server … HeartbeatProtocol RHEL RHEL Shared Storage

50. Zimbra Desktop Architecture Zimbra Desktop Client Zimlets Zimbra AJAX Toolkit Mozilla Prism SOAP HTTP Zimbra Desktop Services JDBC Zimbra Message Store Data Sources Lucene Index SQLiteMeta-data/User profile • Zimbra Server • Google Mail/Cal • Yahoo Mail/Cal • Hotmail • POP • IMAP • Exchange (future) Sync. Service J2SE JRE + Jetty Underlying file system