MONTHLY REPORT IT DIVISION Date: 28 May 2010

1. MONTHLY REPORTIT DIVISIONDate: 28 May 2010

2. CONTENT • Data Center MA in N’orch Building • PC Maintenance • Email System Support Activities of System Support Dept Activities of System Development Dept • Raise team, department relationship maintenance function • Payment order function II • APL invoices print function • POS renewal receipts • New function to repel the CFS • Incomplete datadownloadfunction Plan for Next Month

4. ACTIVITIES OF SYSTEM SUPPORT DEPT Date Center MA in N’orch Building • Date Center MA routine: • Cleaning Data Center Hardware:IBM pSerial:P670, P690, IBM Storage device, Windows Servers. • Clean and test the EMS system. • Clean the pipe of Chiller Machine on top floor. • Clean and test the Fire Alarm system. • Fix the problem of Fuser of Chiller A in the Power Management System.

5. Fix problem of Fuser of Chiller A

6. ACTIVITIES OF SYSTEM SUPPORT DEPT Date Center MA in N’orch Building(cont) • Fix the problem of TSM backup on CXLVNP03(production Database server) and CXLVNP06(backup Email Server). • Monitoring DB2 after install fix path. • PBX MA routine in Hanoi and N’orch Office. • Fix the problem of Leased line from HCM to DongNai. • Policy printing:683 Policies, 1295 Invoices.

7. ACTIVITIES OF SYSTEM SUPPORT DEPT PC Maintenance • Support to setup PCs after moved from the 6F N’orch Building to HaPhan Office. • Support to setup HCM2 new Agencies Office in Binh Thanh Dist. • Update Office Scan Server software from version 7.3 to version 8.0. • Update Office Scan Software for PC Clients.

8. ACTIVITIES OF SYSTEM SUPPORT DEPT Email System Support • Apply the new email quota policy. • Support users to compact mail file after they deleted emails. • Replicate the new quota setting from primary email server to backup email server.

10. ACTIVITIES OF SYSTEM DEVELOPMENT DEPT Raise team, department relationship maintenance function • Before the Verification Date of each working month, this function will execute. • To maintain the existing relationships and new relationships caused by the born of new sale units. • To provide the information which help to calculate the returned-performance to the original team/department’s manager.

11. ACTIVITIES OF SYSTEM DEVELOPMENT DEPT Payment order function II • Change of primary cover, change of occupation, change of personal data are supported by Insurance payment by ID card or bank transfer function.

12. Payment order function II

13. ACTIVITIES OF SYSTEM DEVELOPMENT DEPT APL invoices print function • APL invoices are printed automatically by system.

14. ACTIVITIES OF SYSTEM DEVELOPMENT DEPT POS renewal receipts • This kind of receipt is for premium collectors deliver to the policy owners after they receive full amount of additional money when making contract changes or loan. • POS transactions are divided into 2 kinds of transactions: Loan/APL & remain transactions.

15. Policy loan and APL receipt

16. Remain POSreceipt

17. ACTIVITIES OF SYSTEM DEVELOPMENT DEPT New function of repelling the CFS • When call center calling the policy owner and find out the CFS is fake, this function can repel the CFS. • When CFS is repelling, the policy owner need to sign CFS again.

18. New function of repelling the CFS

19. New function of repelling the CFS(cont)

20. ACTIVITIES OF SYSTEM DEVELOPMENT DEPT Incomplete data download function • This function can download the incomplete data what the user query. • User can get the incomplete data without creating a excel file by himself.

21. Incomplete data download function

22. PLAN FOR NEXT MONTH Data Center Maintenance. Continue to develop BCS, B2E and B2C systems.