Why are we here today?

2. Today’s event will be part of a series of engagement that informs our business plan from 2012 onwards • Plan our future together and make sure we are meeting the priorities of disabled people • Celebrate our achievements over the last year • Raise awareness of some of the external and internal factors that may impact on our service provision Why are we here today?

3. We work with over 2000 clients per year and last year had over 50,000 web hits. We work with people of all ages and all disabilities • Last year we focused on strengthening our internal services and improving some of the things we do • This year we are looking building on what we are good at, looking at gaps in services, involving our service users About Richmond AID

4. Successes Highlights • Sustaining and improving our services • Supporting more people and created good internal efficiencies e.g, new website, database, IT and server, changes to DAAC • Creating a good evidence base e.gclient profiling, • Evaluating our services, customer surveys • Deaf Access to Health Services consultation • Consultation responses e.g. DLA response • Start of our Community Involvement Group • Job Club • Children and Families service • Working Age Disability Profile • Inclusion London Our Successes

5. Internal External • Value for Money and efficiencies • Securing premises • Extending our reach client groups and geographically • Partnerships and Collaborating • Person centred approach • Financial climate & greater competition for funding • Welfare Reform & greater demand for services • Personalisation • Commissioning • Uncertainty around the future of the DAAC Influencing factors

6. Housing Benefit Cap • Over the 12 month period April 2011 to March 2012 820 vulnerable households would face rent shortfalls as a result of changing LHA rates. Of these 546 (67%) would be facing shortfalls in excess of £20 per week • This includes 108 older people, 64 households with disabilities and 374 households with children who face shortfalls of more than £20 per week. Local Benefit change impacts

7. Incapacity Benefit to ESA

8. ‘The Government’s word for the new way of organising public services. Everyone who uses support should have choice and control over that support. As the name suggests ‘personalisation’ is primarily concerned with how to design support arrangements so they are more personal - which means they need to fit the person, to be suitable for them and to give that person as much control over their support as they wish to have.’ Locally recipients of social care have been moved on to Personal Budgets or Direct Payments which mean that people have more control over how they choose their care. Personalisation

10. Advocacy • Employment and job clubs, training • Health & well-being • Telephone Befriending • Brokerage • Involvement/engagement work • Timebanking • Social Activities Exploring new service areas

11. Working across all disabilities • Children and Families • Transition • Young Adults • Ethnic Minority Groups Ensuring all disabled people have access to our services

12. Consultancy • Seeking new funders • Charging for some services • Social Enterprise • Working in other boroughs • Partnerships/collaboration Diversifying our funding

13. Demos report: DESTINATION UNKNOWN: SPRING 2011 ‘Tracking the lives of disabled families through the cuts…’ State of the nation report: poverty, worklessness and welfare dependency in the UK Feb 2011 Comprehensive Spending Review and disabled people: a brutal attack on equality, Inclusion London, Oct 2010 PERSONAL BEST: Personal budgets will revolutionise social care delivery, but only if local authorities are fully prepared…”, DEMOS 2010 Consultation Response: Disability Living Allowance reform, NAWRA, February 2011 Useful documents

14. Any Questions?