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IS Consulting Process ( IS 6005 )

IS Consulting Process ( IS 6005 ). Masters in Business Information System s 12 th Mar 2010. Fergal Carton Bu siness Information Systems. Last week. Post Code for Ireland What’s the overall objective? Who benefits and how (stakeholders and advantages) Processes Sorting

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IS Consulting Process ( IS 6005 )

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  1. IS Consulting Process(IS 6005) Masters in Business Information Systems 12th Mar 2010 Fergal Carton Business Information Systems

  2. Last week • Post Code for Ireland • What’s the overall objective? • Who benefits and how (stakeholders and advantages) • Processes • Sorting • Delivering / receipt / • Dealing with mis-deliveries, errors, lost items • Assigning new codes … • Coding parameters • Location (geographic, political, parish, …) • Use existing coding systems • Significant versus non-significant coding • Interface to other systems • What is the scope of this project? • Is this about systems, processes or both? • As consultants, what have you to offer?

  3. This week • Post Code for Ireland • Stakeholders, another view • Design • Implementation • Value proposition • Using a framework • Describing demand and supply cycles • Existing case studies • Your own examples • Handouts

  4. An Post & Private Mail Carriers • Ease of use • Integration with existing systems • Interested Parties: • - City Mail (Sweden) • - Royal Mail (UK) • - LECG (Global) On 27 Feb 2008 the European Communities third postal directive came into force, mandating the opening of postal markets to competition no later than 31st Dec 2010 • Consumer • Without consumer buy-in the mission will fail • Ease of use • Future proof for population changes Stakeholders & Considerations Emergency Services >improve efficiency >analysis of services • Business Community • Integration into existing databases • Ease of use • Improved direct marketing effectiveness and efficiency • Reduce administrative waste • Government Bodies & Research Institutes • Use for research & analysis • Eg, analysis of public services like Breast Check • Spatial Planning

  5. Some existing Irish coding systems • Public coding systems • An Post coding system (eg. routes or Post Offices) • Parish numbers • Car registrations • Electoral register • Census • ESB / Board Gas (customer registration forms?) • Longitude and latitude • Private coding systems (eg. mail order) • Telephone numbers • Mail order • Private delivery services • GPS codes • PON codes

  6. Design of a new coding system • What is good design? • Fit for purpose • Understanding usage of coding system • Understanding usage • Requirements gathering • Process documentation (as-is and to-be) • Distinguish virtual flows from physical flows • Underlying system design • ERD • Technical architecture

  7. Implementing a new coding system • Planning the project • Tasks • Deliverables • Resources • Deadlines • Cost • Who is the customer? • How do they know when the job is done? • How is postman’s tacit knowledge captured • Role of technology in bridging knowledge gap?

  8. What is your value proposition • What are you offering customer? • Can you make this value clear? • What way will you transmit the message? • How can you check that it is received? • What is your unique selling point?

  9. How might you use a framework • Help client to understand problem • Help you to design a solution • Help you to communicate benefit • Help you to build a coding system • Help users to understand code

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