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Baglottachien University Library Contingency Plan by Team 3

Baglottachien University Library Contingency Plan by Team 3. Group. Team 3. Alison （ HK Baptist Uni. ）. Aini and Estela. Aini (International Islamic Uni.). Estela (Davao Doctors college). Guo （ Tongji Uni. ）. Yang （ Fudan Uni. ）.

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Baglottachien University Library Contingency Plan by Team 3

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  1. Baglottachien University Library Contingency Planby Team 3

  2. Group

  3. Team 3

  4. Alison（HK Baptist Uni.）

  5. Aini and Estela Aini (International Islamic Uni.) Estela (Davao Doctors college)

  6. Guo （ Tongji Uni.） Yang （Fudan Uni.） Guo and Yang

  7. Vision of our New Service Model • Libraries as a learning centre and a teaching laboratory and discussion space • With interactive electronic whiteboard • Use technology to serve students, e.g. wireless, RFID（Radio Frequency Identification 射频识别,俗称电子标签）, video conferencing

  8. Benefits of the New service model Spend less money using Document Delivery service Use e-resources and open access journals Use interlibrary loaning among branch library — less space for books, more space for learning common Use Student assistant or volunteers to manage the learning centre RFID self-check Volunteer program

  9. Space Collection, e-resources Staffing Type of visitors What kind of services provided User satisfaction Opening hours Computers Service model Special collections Equipment/infrastructure Benchmarking（1）

  10. Benchmarking（2） • Collect data from other U on their web sites and annual report • Compare with universities in the same category providing similar services

  11. Annual additions to stock through donation Stock Free access to j/open access journal Space/facilities Library staff Use of library service including ILL, Info Literacy useful loan Type of visitors Participants in group presentation Expenditure: IT expenditure Number of library space Hours open per year Performance indicator（1）

  12. Performance indicator（2） • For what purpose: • Show how well the resources, facilities and services are used • Show the importance of the library to the University • Show how efficient we make use of our limited manpower to manage the new learning centre and 4 branch libraries • Who will use the new learning centre • How much we spend • To convince the donors • To highlight the uniqueness of the collection • To measure how frequent users would use the new service we introduce • To know how important the users think of our new service?

  13. Self review guide: examples（1） • Whether Library’s objectives have been met. • Service quality achieved standard • Received good feedback from users including students and faculty • Money spent accordingly • Resources are well-used • Provide on and off-campus access to resources • To what extent has the Library achieved these objectives? -- Over 80%

  14. Self review guide: examples（2） • How do we know this? (A substantiated assessment of the current situation with reference to the data sources) • Through user evaluation survey • Through external auditor • Through peer review • Through focus group • Through meetings with donors, stakeholders

  15. Self-review guide（1） • Where is the Library now? (An analysis of areas for future development.) • Strength: spend less money, extend our service, provide collaborative activities inside the library or outside the library • Weakness: not enough space, resources and manpower • Opportunities: better use of technology • Threats: not enough readers, not enough donors, decreasing number of students

  16. Self-review guide（2） • What should the Library do next? (The plans of action for improvement and sustainability.) • Investigate the possibility of new management approach in better utilizing library manpower and unemployed or volunteers • Look for possible donors/alumni/faculty • How will this be measured, and against which benchmarking standards? • Set up OA committee to review the service including student, faculty, librarian

  17. Critical success factors • Service quality: obtain good user feedback • Human resources: leadership, cooperation with other departments, support from the top management • Review and feedback: positive feedback from donors/users • Access & Resources: availability of resources needed by the University in a few days • Infrastructure for internet access/technology

  18. The only man who never makes a mistake is the man who never does anything — Theodore Roosevelt I am careful not to confuse excellence with perfection. Excellence, I can reach for; perfection is God’ business. — Michael J. Fox Better Library, Better Life — Team 3

  19. Many Thanks to (衷心感謝) (Terima Kasih) (Daghang Salamat)Hong Kong University Libraries IGROUP Mr. Richard Luce Ms Ellen Tise Dr. Anthony Ferguson Mr. Peter Sidorko Ms Angela Ko Every speakers!

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