SLHS myStLuke’s Student Access Training Program

1. SLHS myStLuke’s Student Access Training Program April 23rd, 2012 Shannon Devine

2. Training Opportunities • SLHS has determined that all users of any Epic application implemented within St. Luke’s Health System will be required to complete formal, training and pass a proficiency examination • Training will be provided by Certified and Credentialed Trainers • Course assignments are based on the unique role of the employee • Users of the myStLuke’s application include, but are not limited to: • Physicians • Students • Contracted Staff • RNs, LPNs, MAs • Unit Clerks, Charge Nurses • In-Patient Registrars • Ambulatory Front Desk staff (Scheduling, Registration, Co-Pay collection) • Hospital Outpatient Departments • Revenue Cycle Staff (Claims, Billing, Insurance Follow-Up, Customer Service) • Managers, Supervisors

3. SLHS Student Access - Outpatient

4. myStLuke’s Medical Students, Clinical Pharmacist Students Not in ACC, Nurse Practitioner, Occupational and Physical Therapy Students- Pre-Classroom Online Modules - Ambulatory • myStLuke’s online modules are accessed through the St. Luke’s Learning Management System, SumTotal • Prior to attending classroom training all Medical, Non-ACC Clinical Pharmacists, Nurse Practitioner, Occupational Therapy and Physical Therapy students will complete the following online modules: • E-Learning: GEN001 E-Learning Tutorial • E-Learning: GEN005 Overview of Hyperspace for Clinical Applications • E-Learning: AMB001 Office Visit Demonstration • E-Learning: CLN005 Reviewing Past Visits and Results • E-Learning: AMB006 Placing Orders • E-Learning: AMB029 Facility-Administered Medications • E-Learning: AMB050 Surescripts - Payer • E-Learning: AMB055 Surescripts – Retail • E-Learning: MYC001 Overview of MyChart Patient Portal • E-Learning: MYC003 Activating Patients for MyChart

5. myStLuke’s Medical Students, Clinical Pharmacist Students Not in ACC, Nurse Practitioners, Occupational and Physical Therapy Students Classroom Training Outline - Ambulatory • Class Duration: 6 hours (5.5 hours classroom, .5 hours exam) • Welcome • Course Objectives and Outline • Today’s Patient • Open an encounter from the schedule • Navigate Hyperspace Efficiently • Review Nursing Information • Verify and update Allergies • Verify and update Medications • Using a SmartSet during a visit • Refer to a Specialist • Write a Progress Note • What Charges are Triggered and How • Entering Charges into Charge Capture • Review a Patient’s Chart • Work with Allergies and Medications • Work with History • Manage a Patient’s Problem List • Manage Orders • Release Orders • Review Multi-Problem Visits • Work with SmartTools • Advanced Beneficiary Notification • Anticoagulation Encounter • Physician Sport Physical • Secure or Log Off workstation

6. myStLuke’s Nursing Students, Clinical Pharmacist Students in ACC and Medical Assistant Students-Pre-Classroom Online Modules - Ambulatory • myStLuke’s online modules are accessed through the St. Luke’s Learning Management System, SumTotal • Prior to attending classroom training all Nursing, ACC Clinical Pharmacist and Medical Assistant students will complete the following online modules: • E-Learning: GEN001 E-Learning Tutorial • E-Learning: GEN005 Overview of Hyperspace for Clinical Applications • E-Learning: AMB001 Office Visit Demonstration • E-Learning: AMB029 Facility Administered Medications • E-Learning: CLN005 Reviewing Past Visits and Results • E-Learning: AMB029 Facility-Administered Medications • E-Learning: MYC001 Overview of MyChart Patient Portal

7. myStLuke’s Nursing Students, Clinical Pharmacist Students in ACC and Medical Assistant Students Classroom Training Outline -Ambulatory • Class Duration: 6 hours (5.5 hours classroom, .5 hours exam) • Welcome • Course Objectives and Outline • Overview of the Schedule • Customizing the Schedule • Rooming the Patient • Placing Orders: Ordering Point of Care Tests • Resulting Point of Care Tests • Review Patient History • Document History of Present Illness • Document Patient Reported Immunizations • Order Immunizations • Document Administration of Immunizations • Change a Provider on the Schedule • Release a Standing Order • Close the Encounter • Document a Medication Administration • Finalize Visit Documentation • Recording that a Clinician Disclosed Information • Overview of MyChart Patient Portal • Sign up a Patient for My Chart • Proxy Access for My Chart Continued on next page…

8. myStLuke’s Nursing Students, Clinical Pharmacist Students in ACC and Medical Assistant Students Classroom Training Outline- Ambulatory-cont. • Enroll a Patient in Anticoagulation Therapy • Document an Anticoagulation Encounter • Document a Call to an Anticoagulation Therapy Patient • View and Filter an Existing Report • Follow Up with Patients • Entering a Pre-Authorizations from the Referrals Workqueue • Entering a Procedure Order Pre-Authorization • Entering a Specialty Referral Pre-Authorization • What Charges are Triggered and How • Entering Charges into Charge Capture • Provider Definition of Terms • Verify Providers • Secure or Log Off workstation

9. myStLuke’s Student Exam • The myStLuke’s Proficiency Exam for Students: • Will be required for all Students requesting access to myStLuke’s Epic • Will be a 30 minute exam • Will require a passing minimum score of 85% • Will be open book/open system • Will be available through the St. Luke’s Learning Management System, SumTotal

10. myStLuke’s Access for Medical Students • Students will have most of the same functionality that non-students have • Example: • Medical Students, Clinical Pharmacist Students not in Anticoagulation clinics, Nurse Practitioner Students, Occupational and Physical Therapy Students will: • Have orders signed by the supervising physician or Nurse Practitioner • Have progress notes co-signed by supervising physician • Not have access to In-Basket • Nursing Students, Clinical Pharmacist Students in Anticoagulation clinics and Medical Assistant Students will: • View lab and imaging results • Record Registration and scheduling information • Enter vitals, prescription refills and telephone messages • Not have access to In-Basket

11. myStLuke’s Student Training Schedule • Medical, Clinical Pharmacist not in ACC, Nurse Practitioner, Occupational and Physical Therapy Student training: • Will occur every Monday • Nursing, Clinical Pharmacist in ACC and Medical Assistant Student training: • Will occur monthly based on the rotation schedule established by St. Luke’s Student Services. • All myStLuke’s Student training: • Currently will be scheduled in: • Treasure Valley • Wood River Valley • Based on the current Medical Student rotation schedule, initial myStLuke’s Medical Student and other student training will begin as part of the Wave 3 training cycle • The Wave 3 training cycle schedule begins between 7/9/12 and 7/16/12.

12. Next Steps • Finalize and obtain approval of myStLuke’s Medical Student training program