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Board of County Commissioners

Board of County Commissioners. Open for Business Discussion Item January 15, 2013. Presentation Outline. Background Orange County’s Role Permitting Standards Video Summary. Background. Project initiated to address the region’s economic recovery focusing on:

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Board of County Commissioners

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  1. Board of County Commissioners Open for Business Discussion Item January 15, 2013

  2. Presentation Outline • Background • Orange County’s Role • Permitting Standards • Video • Summary

  3. Background Project initiated to address the region’s economic recovery focusing on: • Regulatory, Governmental, and Economic Barriers • Create a business model for the 21st Century • Customer Service Recognized as first regional streamlined permitting initiative

  4. Background “Open for Business” is a Regional Partnership • myregion.org • Coalition of Business Associations • 7 Counties • 86 Cities in the Central Florida area

  5. Orange County’s Role Participated in the certification process • Participate in regional dialogue • Develop and refine key standards • Document Orange County permitting standards • Commitment with Resolution on Nov. 27, 2012 • Community Celebration on Dec 14, 2012 Orange County is “Open for Business” Certified

  6. Permitting Standards • Open for Business Permitting Standards • Customer Service • Pre-Application Reviews • Minimize Cost • Ensure the Role of the Ombudsman • Time is of the Essence • Minimize Approval Steps • Process Improvements • Post Project Approvals Mayor’s RSTF addressed many of the same principles as OFB.

  7. Permitting Standards Review of Other Local Government’s Permitting Standards • Employee training for customer service • Customer education and outreach • Single point of contact • Technology upgrades Other initiatives • Customer satisfaction • Performance metrics

  8. Video http://vimeo.com/55810266 http://www.openforbusinesscfl.com/

  9. Summary • Orange County is “Open for Business” certified • Participating in the project provided an opportunity to: • Evaluate permitting standards • Reaffirm commitment to providing excellent customer service • Review of other’s Permitting Standards near complete • www.openforbusinesscfl.com

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