Presented by: liz Garcia, Andrea Mitchen, and Holly Williams

1. Implementation of a Comprehensive First Year Calling Campaign as an Intervention Strategy for all First-time-in-College Students Presented by: liz Garcia, Andrea Mitchen, and Holly Williams

2. Who Are Your Presenters? • Liz Garcia, First Year Experience Coordinator, San Jacinto College-Central Campus • Bachelor of Arts in Psychology, Texas A&I University • Master of Arts in Communication with an emphasis in Higher Education Administration, Eastern New Mexico University • 13 years of professional experience in Student Affairs • 3 years in Student Activities & Residence Life at Mc Cook Community College, Mc Cook, NE • 8 years Residence Life & AOD at Sul Ross State University, Alpine, TX • 2 years in First Year Experience at San Jacinto College, Pasadena, TX

3. Who Are Your Presenters? • Andrea Mitchen, First Year Experience Coordinator, San Jacinto College-North Campus • Bachelor’s of Arts in Psychology, Winthrop University • Master’s of Arts in Student Affairs Administration in Higher Education, Ball State University • 8 years of professional experience in Student Affairs • 5 ½ years in Greek Life and Intercultural Education at The University of Texas at Austin • 2 years in First Year Experience at San Jacinto College

4. Who Are Your Presenters? • Holly Williams, First Year Experience Coordinator, San Jacinto College-South Campus • Bachelor’s of Science in Math Education, University of South Carolina-Aiken • Master’s of Science in Student Affairs Administration in Higher Education, Florida State University • 9 years of professional experience in Student Affairs • Rice University – Student Activities, 4 years • Lone Star College System – Student Activities, 3 years • San Jacinto College – FYE, 2 years

5. Who is Our Audience Name? Where are you from? What do you do?

6. Session Goals Introduction to Early Intervention Strategy Provide Program ImplementationPlan Evidence of Student Success Challenges and Future Plans

7. San Jacinto College • Southeast Houston, Texas • 3 campuses • Achieving the Dream Leader College • Diverse population • 30,000 students • Fall 2011 Student Body Characteristics: • 200 degree and certificate options, including university transfer and career preparation • San Jacinto College graduates contribute nearly $630 million each year to the Texas workforce. • Male 42.9% • Female 57.1% • Black or African-American 10.2% • White or Caucasian 32.8% • Hispanic or Latin origin 40.3% • 18-21 43.5% • 22-34 37.6% • Average age 24

8. First Time in College Students

9. College Completion Agenda • Mandatory New Student Orientation • All FTIC students required • On-campus or Online • Student Success Courses • All first year students required to take student success course based on college readiness • Points of Contact • 4 in GUST and 3 in EDUC/PSYC • Early Alert • Student referral form from instructors • Faculty Advising • GUST instructors

10. Program History • Implemented in 2009 • Center for Student Development Staff and Faculty Volunteers • Call Leaders • Student Callers began in Fall 2010 • Grant Information • Grant funded in Fall 2009

11. Program Design • Method • Two calls first semester • Used to make 3 calls in first semester • Follow up call second semester • Calling Script • 3 scripts • Guide to allow natural conversation • Data Tracking • Starfish • Microsoft Excel Spreadsheet • Reporting Structures • Student Leaders gather data • Data reported to VP Student Development semesterly • Reported to the Texas Higher Education Coordinating Board annually

12. FYE Calling Program Budget Funded Through THECB Grant • Fall 2009-Summer 2010 $60,000 Grant • Fall 2010-Summer 2011 $40,000 Grant • Fall 2011-Winter 2012 $50,000 Grant • Fall 2012-Summer 2013 $50,000 Grant • Total $200,000 • Work Hours vary by campus • Average 10 hours/week • Number of leaders vary by campus • Average 5-8 leaders

13. First Year Experience Leaders (Call Leaders) • Purpose • Peer-to-peer • Selection Process • Application • Interview • Training • 3-hour semesterly training • Agenda • Leaders sign an expectation agreement

14. First Year Experience Leaders (Call Leaders) • Duties • Job description • Serve as Orientation Leader as required • Good academic and disciplinary standing • 2.5 GPA • Compensation • Part-time employee • $8.50/hour

15. Assessment Measures Summary Success Rate A-C: • College-Wide and all campuses experienced an increase for the intervention versus the non-intervention groups.

16. Assessment Measures

17. Assessment Measures • From FYE Leaders • Comments…The Good, The Bad and the Ugly • Student/professor issue • Student call back • Health Science program • Benefits to leader development • Extensive training • Customer service • Rapport building • Organization • Task-intensive

18. Future Plans • Overcoming Challenges • Staffing and Availability • Time constraints • Comment follow-up • Funding • Physical Space • Incorrect phone numbers • No call back number • Language barrier

19. Future Plans (continued) • Proposed Program Improvements • Hire a Retention Specialist • Hard funding • Intentional referral structure • FYE Calling Campaign Focus Groups • Student Success Course focus groups • Report Tracking • IT is working on SOS solution in Banner

20. Contact Information • Liz Garcia • Elizabeth.Garcia@sjcd.edu • 281-998-6150 ext. 1049 • Andrea Mitchen • Andrea.Mitchen@sjcd.edu • 281-998-6150 ext. 2307 • Holly Williams • Holly.Williams@sjcd.edu • 281-669-4040