State of Georgia Online Service Catalog for IT

1. State of Georgia Online Service Catalogfor IT/Telecommunications ServicesTraining Presentation

2. 2 4/14/2012 Agenda GETS Portal and Services Catalog Registration Create a Request Copy/Edit a Request Check Status Cancel a Request Create a Solution Request

3. 3 4/14/2012 Gaining access to the Services Catalog Tool Self register on the GETS Portal (instructions in this preso) Your id is provisioned to access the Services Catalog Tool from the GETS Portal An initial spreadsheet (called a Boarding Template) will be sent from each agency with this information Your id will be granted the appropriate authorities for the Services Catalog Tool (i.e. requester/approver) This initial information will be sent from each agency

4. 4 4/14/2012 For Help on the Services Catalog/OrderNow! Tool(online service catalog is also known as OrderNow!) From 05/01 through 06/01, Call your current Service Desk and they will transfer you to the OrderNow Help Desk OR call the OrderNow Help Desk directly: 1-800-543-9281, option 2, option 2 or 630-568-2911 Monday � Friday (US Eastern Time) 7:00am-4:00pm After 6/1, please contact the Consolidated Service Desk - 1-877-482-3233 (1-877-GTA-3233)

5. 5 4/14/2012 To add/update/delete access to GETS Portal / Services Catalog Each agency identifies a SuperUser who is authorized to make changes to GETS Portal / Service Catalog Tool Users and Approvers On 05/01 and until further notice, the SuperUser sends a note to GTABO@us.ibm.com, subject line: �GETSPORTAL_SERVICECATALOG ACCESS� identifying the changes required When completed, the SuperUser and the affected users will be informed

6. 6 4/14/2012 GETS Web Portal Registration How do I register for an IBM ID to use the GETS Portal? Each user pre-registers for the GETS Portal. An agency representative/super user* provides GTA with a list of user names (in a Boarding Book template) who may access the GETS Portal and who are authorized for specific Services. The User ID (usually the office email address) on the Boarding Book must match what users enter when they pre-register. (case sensitive) Go to the GETS Portal Sign-in page to pre-register: https://www-01.ibm.com/services/connect/portal Click the register now link at top of screen and you will be presented with the My IBM Registration page Complete all fields marked with an asterisk ( * ) and click Continue. Type in your User ID that was submitted by your agency (we are suggesting this be your office e-mail address, in lower case) Select a password. See password rules below. (Keep your password in a safe place to ensure that you will be the only person who will know it.) Answer the required questions marked with an asterisk ( * ) and click Submit. Once you click submit, you will see a screen thanking you for registering. At this point, close your browser and do not continue. You will receive a confirmation email with �Welcome to the GETS Portal for The State of Georgia� in the subject field within 2 � 3 days from the time you register. Your setup is now complete.

7. 7 4/14/2012 GETS Web Portal Home page https://www.ibm.com/services/connection

8. 8 4/14/2012 For Help on GETS Portal From 05/01 through 06/01, call your current Service Desk and they will transfer you to the Portal Help Desk or call the Portal Help Desk directly 866-407-7572 (They will answer �Services Connection Help Desk�) 24/7 After 6/1, please contact the Consolidated Service Desk1-877-482-3233 (1-877-GTA-3233)

9. 9 4/14/2012 Create a Request

10. 10 4/14/2012 Service Catalog Sign In Screen

11. 11 4/14/2012

12. 12 4/14/2012

13. 13 4/14/2012 Service Catalog Welcome Screen

14. 14 4/14/2012 Service Catalog Home Screen

15. 15 4/14/2012 Shop Catalog Screen

16. 16 4/14/2012 Product Selection Screen

17. 17 4/14/2012 View Cart Screen � to change quantity

18. 18 4/14/2012 View Cart Screen � to delete items or place Request

19. 19 4/14/2012 Request Contact Information Screen 1

20. 20 4/14/2012 Request References Screen 1

21. 21 4/14/2012 Request References Screen 2

22. 22 4/14/2012 Request References Screen 2

23. 23 4/14/2012 Request Approval Screen

24. 24 4/14/2012 Request Summary Screen 1

25. 25 4/14/2012 Request Summary Screen 2

26. 26 4/14/2012 Request Save Result Screen

27. 27 4/14/2012 Copy/Edit Request

28. 28 4/14/2012 Service Catalog Home Screen

29. 29 4/14/2012 Request Actions Screen

30. 30 4/14/2012 Copy Request Screen

31. 31 4/14/2012 Copy Request Screen

32. 32 4/14/2012 Copy Request Screen

33. 33 4/14/2012 View Cart Screen

34. 34 4/14/2012 Request Summary Screen

35. 35 4/14/2012 Request Save Result Screen

36. 36 4/14/2012 Checking Status

37. 37 4/14/2012 Service Catalog Home Screen

38. 38 4/14/2012 Status Screen

39. 39 4/14/2012 Status Center Screen 1

40. 40 4/14/2012 Status Center Screen 2

41. 41 4/14/2012 Status Center Screen

42. 42 4/14/2012 Requisition Detail Status Screen

43. 43 4/14/2012 Order Detail Status Screen

44. 44 4/14/2012 Order Detail Status Screen

45. 45 4/14/2012 Order Line Detail Screen

46. 46 4/14/2012 Purchase Order Screen

47. 47 4/14/2012 Order Line Detail Screen - References

48. 48 4/14/2012 Acquisition History Screen

49. 49 4/14/2012 Canceling Requests

50. 50 4/14/2012 Service Catalog Home Screen

51. 51 4/14/2012 Request Actions Screen

52. 52 4/14/2012 Cancel Request Screen

53. 53 4/14/2012 Cancel Request Screen

54. 54 4/14/2012 Cancel Request Screen

55. 55 4/14/2012 Cancel Request Screen

56. 56 4/14/2012 Cancel Request Screen

57. 57 4/14/2012 Creating Solution Request

58. 58 4/14/2012 Service Catalog Home Screen

59. 59 4/14/2012 Solution Request Form

60. 60 4/14/2012 Solution Request Form

61. 61 4/14/2012 Solution Request Form

62. 62 4/14/2012 Solution Request Form

63. 63 4/14/2012 Questions?