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Staff Training

Staff Training. Mary Jo Peavy, CSADP, CPPE Prevention Coordinator Operation Snowball, Inc. Funding provided in part by the Illinois Department of Human Services (DHS). Training Components. Selecting Staff Staff Training Requirements Co-Facilitator Roles Group Concepts

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Staff Training

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  1. Staff Training Mary Jo Peavy, CSADP, CPPE Prevention Coordinator Operation Snowball, Inc. Funding provided in part by the Illinois Department of Human Services (DHS)

  2. Training Components • Selecting Staff • Staff Training Requirements • Co-Facilitator Roles • Group Concepts • Activities that Teach • Processing Activities • Facilitation Skills • Questions and Answers

  3. Your Winning Team • Leadership Team • Co-Directors • Participant Consultants • Staff Consultants • Administrative Coordinators • Activity Coordinators • Volunteer Staff • Risk Management • Nurse • Paramedic

  4. Selecting Staff • Applying for Staff • Application Process • Drug-Free Contract • Role Modeling • Attend all sessions and activities • Participate fully! • Learn and have fun at the same time

  5. Staff Training Requirements • Team Building • Mandated reporting • Rules for staff and participants during event • Role modeling • Facilitation responsibilities • Scenario Review

  6. Co-Facilitator Roles • Pairing • Youth/adult staff • Planning • Understand each others roles • Assign who will cover each part of the agenda • Select ice breakers and other activities • Get supplies and materials • Decorate name tags, room, make warm fuzzies

  7. Co-Facilitator Role (cont.) • Registration – carry out assigned job, assist participants, spot loners • General Sessions – be a role model, sit with participants, supervise • Meals – be a role model, sit with participants, supervise • Free Time – be available to support activities, share your talents, take care of you • Small Groups – review agendas, follow all mandatory directions in the agenda, use suggested activities, be creative, have fun

  8. Characteristics of Good Facilitators • Patient • Able to identify the phase the group is in • Able to adapt activities/questions to meet the group where it is at • Has a good understanding of who they are and what their issues or motives are and be able to separate from needs of the group • FLEXIBLE

  9. What do you see?

  10. A young lady or an elderly lady?

  11. Set Group Rules • Have group make its own rules in first meeting • Brainstorm on flip chart paper or chalkboard and leave posted • Confidentiality • 3 Hurts Rule • Respect • Honesty • Listening to each other

  12. Small Groups • As a small group leader you should keep the following things in mind. • Owning it – group should own itself • It is their group – you should not talk about yourself • Control – your job is to facilitate and keep the group moving • No therapy – you are not qualified and give no advice • Eye Contact – make eye contact as you speak and listen

  13. Small Groups (cont.) • Common Sense – use your common sense • On time – explain why being on time is important • Folders – participants are responsible for having their folders with them at all times. • Name tags – encourage them to wear their name tags at all times. • Check in with leaders in large group • Respect the property of others – stay off others beds

  14. Challenging People • Monopolizer • Interrupter • Wallflower • Dumper

  15. Other Challenging Situations • Participants who don’t get along • Someone tries to do your job for you • Difficulty with adult leaders • Side conversations • Comparing this year to last year

  16. Games...Activities That Teach? • Relaxthe group • Break the iceand get group interacting • Communication • Cooperation • Trust • Spontaneous and all encompassing • Group Problem Solving • Closing/Wrap-Up

  17. Processing Activities • What • So What • Now What

  18. Facilitation Skills • Group Dynamics • Inclusion (form) – What is this group about and how do I fit in? Is this group safe? • Influence (storm) – Who’s in charge? How are we going to work together and decide what to do? • Affection (norm) – We are a group, not just a collection of people. • Segue (conform) – Reflection occurs, validate experience and feelings.

  19. Group Concepts • Democracy: each person has equal opportunity to participate • Egalitarianism: each person has something unique to share • Responsibility: each person is responsible for their own behavior, life, and experiences, develop sense of ownership of group

  20. Group Concepts (cont.) • Cooperation: work together to achieve group goals • Honesty: members must be honest with themselves and each other • Respect: all values & opinions of each group member must be respected in order for trust to develop

  21. Group Concepts (cont.) • Confidentiality: concept that everything said in the group remains in the group, with exception of disclosure of something that will harm themselves or others, upon which the proper authorities need to be contacted • Listening: not give advice, but listen and validate what has been communicated, listen verbally and nonverbally

  22. Group Decision Processing • Group conflict is normal and good • Encourage group participation in decision-making • Stay on task • Allow for participant input • Allow plenty of time for decision-making

  23. Communication Skills • Cement of the group-holds bricks together • Use a language all can understand • Try to hear the other person’s perspective • Do not use communication stoppers

  24. Eye Contact Body Posture Fidgeting Body Proximity Facial Expressions Body Movement Communication Skills (cont.) Empathy – attending to the other person’s needs. Attending Skills – an awareness of your behavior and that of the person with whom you are speaking. Verbal Attending Skills – minimum response is the key

  25. Open & closed-ended questions and statements Closed questions & statements You feel badly, don’t you? It’s hard to think about, isn’t it? I know that you’re sad. Open-ended questions & statements How do you feel about it? What do you think? Tell me about it. Communication Skills (cont.)

  26. Communication Skills (cont.) • Purpose in asking questions are • To stimulate discussion • To analyze an exercise or presentation • To evaluate the group’s progress • Avoid leading questions • Don’t ask yes or no questions • Phrase questions in a positive manner • Prepare questions in advance

  27. Communication Skills (cont.) • Reflection and Paraphrasing • Empathy, caring, genuineness • Reflection is mirroring a person’s words for them. • Paraphrasing is picking up on the feelings the person is presenting. • Surface feelings • Hidden feelings

  28. Communication Skills (cont.) • Summarizing is a form of parphrasing. • A reflection on feelings, thoughts and facts • Not only done at the end of a conversation. Can be used throughout conversation when feeling stuck. • Points out important statements and feelings brought up

  29. OS Traditions • Warm Fuzzies • Songs – banana song, car song, etc. • Games - M&M Game, human knot, etc. • IALAC • Hand goes up – mouth goes shut • Small group rights – said here, stays here

  30. Supports out there! • IADDA/Operation Snowball, Inc. 1-800-252-6301 or www.os-iti.org • Mentor Chapter • InTouch Offices • Local Prevention Provider • Other Operation Snowball Chapters • OS Board of Directors Rep Help!! Anyone? Contact IADDA/OS, Inc. for contact names and phone numbers.

  31. Questions and Fears...

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