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by Professor Ron Johnston, FTSE Executive Director Australian Centre for Innovation 10 May 2001

Creating Innovative Organisations HR’s Challenge for the 21st Century presented to The Leadership Consortium. by Professor Ron Johnston, FTSE Executive Director Australian Centre for Innovation 10 May 2001. http://www.aciic.org.au/. What Do These Companies Have in Common?. Shell

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by Professor Ron Johnston, FTSE Executive Director Australian Centre for Innovation 10 May 2001

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  1. Creating Innovative OrganisationsHR’s Challenge for the 21st Centurypresented toThe Leadership Consortium by Professor Ron Johnston, FTSE Executive Director Australian Centre for Innovation 10 May 2001

  2. http://www.aciic.org.au/

  3. What Do These Companies Have in Common? • Shell • Pacific Gas and Electric • Electrolux • Erste Allgemeine Versicherung • Distillers

  4. They all engage in systematic, collective ‘What Ifs’ • Shell anticipated the OPEC oil price hike, and the fall of Communism in Russia • Pacific Gas & Electric anticipated the California earthquake • Electrolux anticipated a range of entirely novel consumer markets • Erste Allgemeine Versicherung anticipated the fall of the Berlin Wall • Distillers anticipated the shift in alcoholic beverage consumption in Asia

  5. Historic Approaches to Change • Bureaucratic - organisations as machines • HR & OD - organisations as networks of relationships • Industrial democracy - organisations as open systems • TQM - organisations as continuous process improvement systems • Strategic - organisations as purposive competitors • BPR - organisations as collections of core competencies • NEXT?

  6. Major Drivers of the Future

  7. The Context is the Global Knowledge Economy

  8. Globalisation • Age of hyper-capitalism • Intangible assets increasingly important • Share price/net tangible assets grew by 50% in last 3 years. • Patents

  9. Knowledge Economy The critical difference between the old and the new economies is not dot.coms, nor e-commerce, nor sustained growth without inflation.It is that the old economy raised capital to invest in physical capital.The new economy raises finance to invest in ideas and innovation

  10. Because knowledge does not wear out it is a source of super-value and super-productivity. • Knowledge alone can add value to an otherwise closed, zero-sum system.

  11. e-connectivity e commerce business procurement trade 90 95 98 00

  12. Innovation • Not just product innovation • Not business process re-Engineering • Business concept innovation

  13. ? ? ? ? ? Some Major Uncertainties ? ? ? ?

  14. Global Warming & Environmental Sustainability Beware the Sixth Extinction!

  15. New Decision-Making/Management Tools • smart search engines • driven by voice recognition • micro-display • specialised DNA computing • intelligent agents • automated intelligence • knowledge management

  16. Customer Revolt • Universal perceptions: • competition --> reduced customer service • globalisation --> reduced customer service • technology (computer systems) --> reduced customer service • economic rationalism --> increased inequity • economic rationalism --> greater unhappiness • economic rationalism --> loss of community

  17. If you always do what you always did...You will always get what you always got.

  18. Challenging Questions • How can organisations be sustainable in an age of transience? • What are the requirements of leadership at warp speed? • How to achieve foster, more effective learning? • How to grow your intangibles?

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