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Communications and Social Styles

Communications and Social Styles. Communication. Active listening. Good Listening Behavior. Eye contact Nodding Gestures Feedback Body language Interacting Probing Confirming. Poor Listening Behavior. No response Jumping to conclusion Rushing the speaker Distracted Multitasking

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Communications and Social Styles

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  1. Communications and Social Styles

  2. Communication

  3. Active listening

  4. Good Listening Behavior Eye contact Nodding Gestures Feedback Body language Interacting Probing Confirming

  5. Poor Listening Behavior No response Jumping to conclusion Rushing the speaker Distracted Multitasking Walking away Inappropriate facial expression Yawning Interrupting

  6. Social Styles Analytical Driving Amiable Expressive

  7. Drivers • Highly assertive • Action oriented • Control their emotions • Focus on tasks, not on people and processes • Too impulsive • Insensitive

  8. Expressives • Outgoing • Gregarious • Develop relationships • Enthusiastic • Short attention • Too spontaneous

  9. Amiable • Supportive • Good listener • Avoid conflict • Hate change • Too cautious • Dependable

  10. Analytical • Wait until asked • Easy to get along with • Want facts • Rule follower • Self-disciplined • Analyze situation

  11. SIRO’s Social Style • Analytical Driver • Amiable Expressive

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