G4S ESF Support for Families with Multiple Problems Greater Manchester, Cheshire & Warrington

1. G4S ESF Support for Families with Multiple Problems Greater Manchester, Cheshire & Warrington George Selmer, Contracts Director, North West

2. G4S Company Overview • Second largest private employer in the world • Largest new entrant into the welfare to work market in 2011 • Deliver a wide range of front-line services to vulnerable people in young offender institutes, prisons, schools, hospitals, etc. • Engage with over 30,000 employers in the UK alone, including 68 of the FTSE 100 • Official provider of security and cash solutions to the London 2012 Olympic and Paralympic Games, creating over 10,000 new jobs • Delivering contracts for DWP in three areas of the country: Greater Manchester, Cheshire & Warrington Kent, Surrey & Sussex North East Yorkshire & the Humber

3. G4S Welfare to Work….. • ….we know high quality services for unemployed people already exist, we co-ordinate and enhance these services • ….via an entirely subcontracted supply chain • ….adding value through • Performance management • Capacity building and development • Strategic co-ordination • Quality and compliance control • Extensive Welfare to Work expertise • Commercial “know how” • ….giving us a unique model that builds on what works

4. In the North West • Work Programme in Greater Manchester, Cheshire & Warrington • £15-20m per year – over 7 years • Will help around 50,000 long-term unemployed people back into work • ESF Family Support Programme • £5-6m per year over 3 years • Will help around 10,000 individuals to make progress and move towards or into employment • We want to do more to support individuals and families • Youth Contract • DWP Innovation Fund

5. What is the ESF Families Programme? • Funding for 3 years to support families and individuals with multiple problems • Primarily a support programme with an employment element (22%) • OR look at it another way – it’s a pre-pre-employment programme • Programme started on December 1st 2011 • Operates across Greater Manchester, Cheshire and Warrington • £16m DWP ESF co-financed programme • 100% Payment by Results – no up front revenue • 11 x Suppliers (4 voluntary, 4 public & 3 private sector ) • Referrals from 13 Local Authorities ~ 11,329 • Individuals attached to the programme ~ 7,881 • Job Outcomes (13/26 weeks) ~ 1,734 • Progress Measures ~ 7,093

6. How do we support people ? The Key Worker • The best way to support families with multiple problems is through a single point of contact and support – the Key Worker

7. How do we support people? Our minimum standards • Every individual on G4S’s provision benefits from: • The dedicated and on-going support of an individual Key Worker • A coordinated package of support • On-going individual and family-based needs assessment • An individual Action Plan • Regular situational contact based on individual and family need • Access to the Family Support Fund • Supported access to a network of specialist Knowledge Bank providers • Job brokerage support • In-work support

8. How do we support people? Knowledge Bank provision and the Family Support Fund • A Knowledge Bank of over 70 organisations delivering a range of additional, expert interventions to address the specific barriers faced by families • A £1.6m Family Support Fund to buy in these additional services

9. Who should be coming onto the ESF Families Programme? • The local authorities are an essential partner • They ‘identify’ or ‘recognise’ families and individuals • Everyone has a different definition of a ‘complex’ family • Every local authority has their own gaps in service • But, by and large, we are talking about: • Prevention – looking to prevent families from falling into crisis • ‘Chaotic but not critical’ • Potentially Level 2 or 3 families on the spectrum of need • Families who are ready for a conversation about work • Families who, with some support, will be ready for a conversation about work • Families who have gone through FIP and need further support • Families identified by Housing Associations

10. How do we get people onto the ESF Families Programme? • The initial assumption from DWP and thus the programme design was that local authorities would source and refer individuals and families • However, in an ‘adapt or die’ environment, we’ve had to come up with plans B, C, D, E, etc. • At the moment 80-90% of our referrals are being generated by our supply chain through outreach work • This was never intended to be an outreach programme • There is a question over the sustainability of this activity • We are working with our local authority partners and our supply chain to get the right balance of activity on all sides that generates a steady flow of referrals across the piece

11. How have we done so far? • Went live on December 1st 2011 • This represents at best a delay, at worst a loss, of around £2m of revenue for our supply chain

12. Why have we struggled? Lack of referrals • Local authorities need to trust the programme and the delivery organisations (in both senses of that phrase) • There are pressures on LA resources – e.g. SPOCs/raising awareness/embedding service/identifying customers • This means lots of work for our supply chain • Literally HUNDREDS of meetings/presentations with councillors, schools, LA staff, local providers • Door-knocking, outreach, marketing • Questions over where the programme fits • We will flex it in every area to fill gaps and avoid duplication • We will deliver what is needed in each area • Issues over data sharing protocols • Security is of critical importance • But we must find solutions – not let things act as a blockage

13. What have we been doing to tackle this? • Renamed/rebranded our service in some areas e.g. Family Support Brokers have become Family Advocates • Adapted our Key Worker model to be part of LA’s Key Worker models • Integrated our service into the heart of existing infrastructure and practices • Adapted to different referral processes and paper trails • Agreed additional data sharing and data gathering protocols to support ESF but also wider Community Budget initiatives • Co-located providers in Children’s Centres/Registered Providers • Provider staff working alongside LA staff • Aligned our service with Troubled Family service • Alerted Local Authority partners to potential clients and referral partners • Working closely with partners e.g. Citizens Advice/Probation etc. • Regular meetings with senior managers in key local authorities to drive things forwards • Multiple initiatives in partnership with JCP, DWP, LAs and the supply chain to identify further customers

14. Why do we keep talking about referrals? • Payment by results represents a fantastic opportunity to bring more social investment into areas and to individuals and communities who need it most • BUT the whole system stands or falls on what flows through it • Providers only get paid if they deliver – which is exactly as it should be • BUT if they don’t have enough customers to enable them to hit their targets they can’t afford to maintain the service to the necessary levels • It’s either a downward spiral or a virtuous circle • And it HAS to start at the front-end • You need the referrals to generate to confident to generate the investment to deliver the performance to deliver the revenue to pay for the investment • For example, a small, local, voluntary sector provider such as Rochdale Connections Trust has now been delivering a service for six months without receiving a payment - how much longer do they/can they keep going? • We would MUCH rather be talking about Progress Measures and Job Outcomes!

15. Next Steps and Sustainability • 1000 attachments by the end of June – positive we will succeed • Continue to work with the DWP and ERSA to secure greater flexibilities and freedoms around funding and sustainable routes to achieving our referral targets • Local Authorities will remain at the heart of the referral process • Embed ESF programme successfully within LAs evolving approach to Troubled Families • Ensure local partners gain trust in the ESF programme to develop steady stream of referrals via collaborative approach to helping people and families with multiple barriers • Promote and market programme more effectively to ensure all partners and individuals understand the great work that is taking place

16. What are the opportunities? • We know that we are not where we need to be • However, we know that we have collectively done a lot better than most other areas • There is a will in Greater Manchester, Cheshire & Warrington to make this work • If we can crack this and other areas can’t there is potential in the future to draw additional funding for further social investment into our area • We talk a lot about numbers, but we never lose sight of the fact that those numbers represent people’s lives being changed • We’d rather change 10,000 lives than 1,000 lives

17. Thank you for listening • Any questions?