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Print to electronic: What happens in libraries now?

Print to electronic: What happens in libraries now?. Alma Swan Key Perspectives Ltd Truro, UK. Themes. Overall theme: The digital world How users (faculty and students) use libraries The library as a place Use of resources Finding of resources Way work is done Access

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Print to electronic: What happens in libraries now?

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  1. Print to electronic:What happens in libraries now? Alma Swan Key Perspectives Ltd Truro, UK

  2. Themes • Overall theme: The digital world • How users (faculty and students) use libraries • The library as a place • Use of resources • Finding of resources • Way work is done • Access • The evolution of reference services • A time of change for the library profession Key Perspectives Ltd

  3. RESEARCHERS (FACULTY) Key Perspectives Ltd

  4. Weekly visits to the library (researchers) Key Perspectives Ltd

  5. Why go at all? • To access print resources • To order inter-library loan material • To talk to a subject librarian • To use the library as a laboratory Key Perspectives Ltd

  6. Key issues relating to the library space • Opening hours • Browsing • Quiet study • The library is now ‘an undergraduate space’ Key Perspectives Ltd

  7. Roaming • Reading rights: 47% • Exercise borrowing rights: 30% • SCONUL Research Extra: 11% • Considered a major advance in providing access • Those as yet unaware are very interested • N.B. Those working away from their home institution are increasing Key Perspectives Ltd

  8. Usefulness of print resources Key Perspectives Ltd

  9. Digital information • Information wants to be digital • e-journals • e-books • e-datasets • Digital archival collections • Digital finding aids Key Perspectives Ltd

  10. Digital finding aids Key Perspectives Ltd

  11. Do they find what they want? • Not at all expert: • Use what they’ve always used • Use Google – a lot • ‘Good enough’ tendency • Contrary: ask for full-text databases and then say Web of Science is enough • Easily deterred: • Remote holdings • Locally held microform, microfilm • Locally-held print Key Perspectives Ltd

  12. Seeking an article • Electronic full-text locally • Google for an easily located version • e-mail a friend in another institution • e-mail author • Inter-Library Loan • Subject librarian • Level of need versus effort Key Perspectives Ltd

  13. Accessing digital information Key Perspectives Ltd

  14. Inter-library lending • Static or declining • Decline particularly marked for journal articles • Decline gradual for conference papers • More or less static for books, theses, audio-visual materials • Becoming more challenging to fulfil • Increasingly associated with rise of interdisciplinary research? Key Perspectives Ltd

  15. STUDENTS(OCLC study, 2005JISC study, 2007) Key Perspectives Ltd

  16. Students’ use of electronic resources Key Perspectives Ltd

  17. Students’ choice of information source Key Perspectives Ltd

  18. Which to use then? Key Perspectives Ltd

  19. Comparative trustworthiness Key Perspectives Ltd

  20. Students’ sources of e-resources Key Perspectives Ltd

  21. Student visits to college libraries Key Perspectives Ltd

  22. What students are doing in the library Key Perspectives Ltd

  23. Awareness of library resources Key Perspectives Ltd

  24. Students’ use of library online resources Key Perspectives Ltd

  25. Why students have not used the library website Key Perspectives Ltd

  26. Accessing the library from the Web: I Key Perspectives Ltd

  27. Accessing the library from the Web: II Key Perspectives Ltd

  28. Accessing the library from the Web: III Key Perspectives Ltd

  29. Sources of help used Key Perspectives Ltd

  30. Librarians add value to the search process? Key Perspectives Ltd

  31. Positive and negative library associations Key Perspectives Ltd

  32. Positive associations in detail • Products/offerings: books, information (free, reliable, accessible, trustworthy) • Facility/environment: quiet, comfortable, work space • Staff: helpful, friendly, knowledgable • Customer service: Open to public, online catalogue, ILL and linking to other libraries Key Perspectives Ltd

  33. Prospective students and university ICT provision • Are unsure what to expect at university with respect to ICT provision • Regard ubiquitous internet access as the norm • Half look at ICT provision when applying for university places Key Perspectives Ltd

  34. Prospective students and social networking technologies • Only 5% never use social networking sites • 65% use them regularly • 62% use wikis, blogs and online networks • 44% maintain their own website or blog • Flexible and ready to accommodate new technological solutions to their needs Key Perspectives Ltd

  35. Café! Key Perspectives Ltd

  36. EVOLUTION OF REFERENCE SERVICES Key Perspectives Ltd

  37. The space • Yes, the space will continue to change • Beware driving away users • Study space, computers • Communal study space • What about print? • 68% of Harvard’s acquisitions goes straight to warehouse … Key Perspectives Ltd

  38. Print to Electronic • The print-based library had a multitude of delivery technologies: • print • microfiche • microform • video, audio, slides • The electronic library has only one: computers Key Perspectives Ltd

  39. New paradigms • Old: • Selection and purchase of resources for research and learning • Instruction in how to use them • New: • Creation of resources for research and learning • Instruction on how to use them (they are delivered through one technology) • Dissemination of the research and learning outputs of the institution Key Perspectives Ltd

  40. What ‘digital’ means • A much closer partnership between librarians and faculty • A vast increase in potential collection resources • The collection is increasingly outside of the “library” Key Perspectives Ltd

  41. What ‘digital’ means, then • Increase in the resources and services that can be provided • This includes digitisation of the institution’s own resources • Focus moves from collection to service • Much of the ‘collection’ is outside the institution • Potential for greater and more meaningful collaboration between librarians and faculty (e.g. the National Underground Railroad Museum and University of Cincinnati Library) Key Perspectives Ltd

  42. Services for discovery and enquiry • Users (researchers and students) think they can do this themselves… • … and in most cases they can • But they still turn to the library for difficult cases • They perceive the library as the producer of authoritative, reliable, trustworthy information • And many are turning back to the library (information overload?) • Evidence that users are returning to library technology Key Perspectives Ltd

  43. Use of library technology to navigate to e-journal content Key Perspectives Ltd

  44. The library website • Interface increasingly important • Ensure OA journals are catalogued • Provide tools for self-training (give them the tools and they will come) • Engage students early • One bad experience tends to convince them that the Web is a better, easier, more fun route to what they seek • Brand the library! Key Perspectives Ltd

  45. A TIME OF CHANGE FOR THE ACADEMIC LIBRARY PROFESSION Key Perspectives Ltd

  46. For example, instead of… • Sitting at a reference desk… • Teaching library instruction • Providing distance learning • Staffing chat reference • Cataloging books and journals • Integrating library automation with university automation, e.g. Blackboard/WebCT • Providing metadata for library holdings (to make them web searchable) • Placing orders for books and journals • Negotiating contracts for bundled digital journals and ebooks • Creating information resources • Circulating the local collection • Arranging storage/retrieval in high density repositories • Setting up massive consortial circulation systems Courtesy: David Kohl, Cincinnati University Libraries

  47. Some points • Library directors will increasingly have to provide evidence of the value the library adds to the institution • Libraries will need to think new thoughts about performance and success indicators • How will libraries measure new services offered to a wider base than just the institution? • Librarianship will include new career paths • New library education programmes will be needed Key Perspectives Ltd

  48. Librarians: Roles and responsibilities • Custodian of information • Manager of institutional repositories • Administrator of information purchasing and delivery services • Subject information expert • Teacher of information literacy skills • Manager of data • Technology specialist Key Perspectives Ltd

  49. Future roles for librarians:researchers’ views Key Perspectives Ltd

  50. Future roles for librarians:all groups’ views Key Perspectives Ltd

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