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TPAS conferences Designated persons session

TPAS conferences Designated persons session. “Resolving Complaints Locally” guided aimed at tenants, councillors and MPs “Tenant Panels: Options for Accountability”. A designated person is: a local councillor or MP

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TPAS conferences Designated persons session

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  1. TPAS conferencesDesignated persons session

  2. “Resolving Complaints Locally” guided aimed at tenants, councillors and MPs • “Tenant Panels: Options for Accountability”

  3. A designated person is: • a local councillor or MP • a designated tenant panel – a group of tenants who have been formally “recognised” by a social landlord for the purpose of helping to resolve complaints locally

  4. Intentions behind designated persons • only legal powers referral to the Ombudsman • the powers of persuasion • its not all about the Ombudsman!

  5. Intentions behind designated persons • using local knowledge and relationships to support tenants & landlords on local solutions • constructive challenge to landlords and tenants so that they can sort things out • local democratic framework supporting tenants

  6. Forming Designated Tenant Panels • Your landlord should be enthusiastic to support tenants decide what role you’ll play • What makes sense and can be resourced • Part of regulatory requirement to ‘support the formation & activities of tenant panels’

  7. The options • none, one, more than one • using an existing group • working with other designated tenant panels • linking with other designated persons • responding to tenants from other landlords • Tenant Panel list on Ombudsman’s website

  8. What’s needed to get going? • sensible dialogue with your landlord • independent contact – publicity to tenants • agreed approach and some procedures • some training, support, mentoring (?)

  9. nic@cch.coop 07947 019287 • Guides & information available at:www.nationaltenants.org

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