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What Happened to the Computer Lab?

Beth Schaefer Associate Director, Client Services, University Information Technology Services, University of Wisconsin–Milwaukee. What Happened to the Computer Lab?. 1. Enrollment 30,400 Undergraduate 25,000

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What Happened to the Computer Lab?

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  1. Beth Schaefer Associate Director, Client Services, University Information Technology Services, University of Wisconsin–Milwaukee What Happened to the Computer Lab? 1

  2. Enrollment 30,400 Undergraduate 25,000 Masters & Doctoral 5,000 Faculty & Staff 3,455 Central IT staff 125 IT student staff 175 Schools & Colleges 12 Programs: Undergraduate 84 Masters 48 Doctoral 24 UW-Milwaukee At A Glance 2

  3. 6 Public Campus Computer Labs 450 Computers - Windows XP and Mac OSX –Student Union –Sandburg Residence Halls –Lubar School of Business –Daniel M. Soref Learning Commons - Library –Curtin Hall (Mac Lab) –Bolton Hall (Walk In, TechStore, TechRepair) Computers on Campus 3

  4. 130 Web Kiosks across campus Multiple departmental and disciplinary specific labs Computers on Campus 4

  5. Student Computer Ownership on Campus Ownership of personal desktop – 49% Ownership of Laptop – 83% Percentage of students using labs – 19% Computers on Campus 5

  6. •October 2008-October 2009 •Internet Explorer XP •Adobe Photoshop XP •Microsoft Word XP •Microsoft Access XP •Mozilla Firefox XP •Windows Media Player •Real Player XP •Mozilla Firefox OSX •Microsoft Power Point XP •Microsoft Notepad XP •Adobe Acrobat Reader XP •Adobe Acrobat 8 XP •Microsoft Excel XP •Adobe Acrobat Distiller XP •Zip Genius XP •Microsoft Paint XP •Minitab 15 Statistical English XP •Apple Safari Web Browser OSX •Apple iTunes XP •ArcGIS Map XP CCL Application Usage 6

  7. October 2008-2009 Total Users 62640 Total Login 578482 Average Number of Logins per day 1585 CCL Lab Users and Logins 7

  8. October 11-17, 2009 Student Union CCL Lab Users and Logins 8

  9. In the last year, we have: Closed a 24/7 lab Opened a 24/5 lab Changes 9

  10. In the last year, we have: Unstaffed labs Changes 10

  11. In the last year, we have: Remodeled labs Student Union Daniel M. Soref Learning Commons - Library Changes 11

  12. Changes-Student Union 12

  13. Enclosure walls brought down Changes-Student Union 13

  14. Enclosure walls brought down Unstaffed Changes-Student Union 14

  15. Enclosure walls brought down Unstaffed Food friendly Changes-Student Union 15

  16. Enclosure walls brought down Unstaffed Food friendly Louder area Changes-Student Union 16

  17. Enclosure walls brought down Unstaffed Food friendly Louder area Hours of operation expanded Changes-Student Union 17

  18. Enclosure walls brought down Unstaffed Food friendly Louder area Hours of operation expanded “Parking Lot” vs. queuing up for computer Changes-Student Union 18

  19. Changes-Learning Commons 19

  20. 24/5 availability-Sunday to Thursday Changes-Learning Commons 20

  21. 24/5 availability-Sunday to Thursday Coffee Bar Changes-Learning Commons 21

  22. 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Changes-Learning Commons 22

  23. 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs Changes-Learning Commons 23

  24. 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs Group Study rooms Changes-Learning Commons 24

  25. 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs Group Study rooms Library Services Changes-Learning Commons 25

  26. 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs Group Study rooms Library Services IT Desk-double staffing Changes-Learning Commons 26

  27. Changes-Bolton Hall 27

  28. Remodeling to accommodate TechStore Changes-Bolton Hall 28

  29. Remodeling to accommodate TechStore Move consultant station Changes-Bolton Hall 29

  30. Remodeling to accommodate TechStore Move consultant station Cosmetic changes-chairs, carpet, paint Changes-Bolton Hall 30

  31. Remodeling to accommodate TechStore Move consultant station Cosmetic changes-chairs, carpet, paint Group workstations seeing more use Changes-Bolton Hall 31

  32. Remodeling to accommodate TechStore Move consultant station Cosmetic changes-chairs, carpet, paint Group workstations seeing more use Shortened hours of walkin support SRS Clickers and Wireless connectivity Changes-Bolton Hall 32

  33. “Shift Supervisors” attend to labs with regular rounds Operational Changes 33

  34. “Shift Supervisors” attend to labs with regular rounds Security cameras Operational Changes 34

  35. “Shift Supervisors” attend to labs with regular rounds Security cameras Signage Operational Changes 35

  36. “Shift Supervisors” attend to labs with regular rounds Security cameras Signage Communication (web, guides) Strengthened relationships with partners on campus Operational Changes 36

  37. Focusing on "What did you come here to do?” "Why did you come here today?” Survey 37

  38. Not going away just yet Software and printing are still a draw Final Thoughts 38

  39. Not going away just yet Software and printing are still a draw Collaborative space Final Thoughts 39

  40. Not going away just yet Software and printing are still a draw Collaborative space More multipurpose use Final Thoughts 40

  41. Beth Schaefer, beths@uwm.edu 414-229-4072 Contact Information 41

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