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(Behind the Orange Doors)

(Behind the Orange Doors). Public Storage. Founded in 1972 as a REIT Over 2,100 locations in 38 states and 7 European Countries $2 billion revenue; S&P 500; Forbes 2000. Skillsoft Experience. Dunkin Brands Director of Global Training Over 50 custom courses Public Storage

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(Behind the Orange Doors)

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  1. (Behind the Orange Doors)

  2. Public Storage Founded in 1972 as a REIT Over 2,100 locations in 38 states and 7 European Countries $2 billion revenue; S&P 500; Forbes 2000

  3. Skillsoft Experience Dunkin Brands Director of Global Training Over 50 custom courses Public Storage VP of Learning & Development 22 skillsoft catalog courses 27 custom courses

  4. Public Storage Field Organization • 2 Zones • 6 Divisions • 33 Regions • 205 Districts

  5. How We Developed This Program We engaged a subject matter expert team of top talent ranging from a newly hired DM to a 12+ year veteran RM.

  6. How We Defined Our Competencies The L&D team, along with our Subject Matter Experts, identified and categorized DM Competencies for training, based on metrics and behaviors that drive business results: Sales Collections Occupancy People Expense Control

  7. List of Online Courses for District Managers • Supervisor and Manager Sexual Harassment Awareness (Compliance) – 2.5 hrs. • Drug and Alcohol Awareness (Compliance) – 2.0 hrs. • Basic Business Skills to Get You on the Fast Track – 2.5 hrs. • Interviewing Skills – Behavioral Interviewing – 2.0 hrs. • Business Coaching – 2.5 hrs. • Managing Upward Relationships – 3.0 hrs. • Competitive Factors in Strategic Marketing – 2.5 hrs. • The Fundamentals of Business Execution – 2.0 hrs.

  8. How We Developed the Program • Posed the following questions: • What are the main functions of an Regional Manager? • How does a Regional Manager spend their time? • What competencies/skills should a Regional Manager have to be successful?

  9. What are the Main Functions of a Regional Manager? • People Development • Field Execution • Financial Business Results • Operational Efficiency

  10. Core Business Fundamentals and Competencies

  11. People Management Coursework Managing High Performers – Creating a Retention Strategy Managing Managers Managing for High Performance Managing the Change Process Foundations of Leadership

  12. Business Execution Coursework Balanced Scorecard – Corporate Strategy Fundamentals of Critical Thinking Within Organizations The Culture and foundations of Business Execution Thinking Strategically

  13. Sales Coursework Sustaining Competitive Advantage Excellence in Service – Creating an Exceptional Service Environment

  14. Regional Manager Courses

  15. Experience with Skillsoft • Easy to use • Comprehensive library of Courses • Solution - Based

  16. SkillPort™ Learning Management System Proving Value for Over 2,000 Customers SkillPort 7.0 • A reliable, scalable SaaS LMS that’s capable of delivering learning to large, global audiences • SaaS approach maximizes flexibility and minimizes burden on internal IT resources • Supports a variety of learning assets: self-study courses, virtual classes, books, simulations, videos and mentoring for formal or informal learning • Learners can quickly pinpoint relevant content using Search & Learn™ or the catalog • Localized interfaces available in 10 languages • Native support for offlineplay of courses and resultssynchronization for SkillSoft courses • Add-On Modules include ILT and Advanced Reporting

  17. SkillPort MyPlan

  18. Single Path Learning Program Any Order Elective Forced Order • Examples of Programs with Different Completion Types • Forced order • Any order • Elective • Forced order • All previous courses are implied pre-reqs • Any order • No pre-reqs, courses can be completed in any order • Elective Set • Complete set number of courses Course 1 Course 1 Course 1 Course 2 Course 4 Course 2 Course 5 Course 3 Course 3 Course 4 Course 3 Course 4 Course 5 Course 2 Course 5

  19. Multiple Path Learning Program Forced Order “Learning Program within a Learning Program” Complete all courses in order Course 1 • Set different completion types for groups of Learning Events • Forms learning paths Course 2 Elective Set Any Order Any Order Choose a path and complete all courses in path Course A Course C Course B Course D Optional Set Optional - complete any Learning Events Book A Job Aid

  20. KnowledgeCenters Technology, tools, and content assets combined to create customized learning portals for targeted groups of learners. • Targeted content and Learning Roadmaps • Featured Topics and links to external resources • Business Impact, Challenge Series, Learning Sparks, Practice Labs, Projects, and Simulations • Access to Books24x7, Mentoring services and more • Customize your KnowledgeCenter to match your business needs using KnowledgeCenter Editor

  21. The Books24x7 On Demand Platform • An intuitive Web-based interface • Patented search technologies • Bookmarks and notes • Customizable RSS feeds/email alerts • Personal folders • Corporate Folders and Corporate Topic Trees to connect resources to corporate initiatives • Easy access/implementation options • Books24x7 On the Go™ mobile access • Seamless access from a portal or learning management system • Portal integration utilizing Web services technology www.skillsoft.com

  22. Blended Solutions • SkillBlends and BLTs • Solution Services

  23. Comprehensive Services & Options SkillSoft Advises SkillSoft Executes Core Services: Learning Consultants Application Engineers Customer Support Desk Fee-For-Service: Enterprise Program Management Blended Learning Services Shared Services Administration Product Support Services Customer’s Learning Strategy

  24. Learning Consultants Core Service Offerings • Program Design • Help establish program objectives and implementation strategies aligned with organizational business goals • Curriculum Design • Advise on learning program design and development • Technical Planning • Coordinate resources for deployment and integration • Marketing and Communications • Recommend use of Client Community resources to reach identified target audiences • Administrative Processes • Provide access to administrator training to leverage robust platform capabilities • Reporting • Recommend reporting and review plan design to identify trends and track behaviors • Performance Measurement • Facilitate regular Program Reviews of defined business metrics using data analysis to measure success

  25. Solution Services: Expanded Capabilities Strategic Tactical • Enterprise Program Management • Business Unit Alignment • Business Process and Operations • LMS and OLSA Project Management • Marketing and Communications • Reporting and Trend Analysis • Shared Services Administration • Standard SkillPort Admin Functions • Batch File Design and Processing • Custom Report Design/Production • Content Mapping to Competencies • Customized Marketing Templates Targeted Practical • Blended Learning Services • Program Design and Asset Selection • ILT Vendor Management • Logistics/Participant Management • Communications and Coaching • Progress Tracking and Reporting • Custom Job Impact Surveys • Product Support Services • Priority Help Desk Support • Customized Product Training • Dialogue Design Consulting • Virtual Classroom Presenter Skills • SARM and ILT Configuration/Admin

  26. Summary A Little Planning + The Right Content + The Right Delivery Options = The Perfect Training Solution

  27. Open Forum • Your Solutions • Your Questions

  28. Thank you!

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