Leadership through change

1. Leadership through change Delegating and coaching

2. Housekeeping Fire

4. Healthy Living Pharmacy Pilot The Plymouth HLP Evaluation AIM: The key question that must be answered is; can this concept and the results be replicated in other areas with different demographies, such as ethnicity, age, deprivation index, post-code?

5. Healthy Living Pharmacy Pilot The Plymouth HLP Evaluation National Quality Criteria: Leadership Training Public Health Promotion Training Our Local Criteria: Local HLP Network – If agreed The Entry level and Advanced level accreditation

6. Plymouth HLP Quality Criteria

7. Healthy Living Pharmacy Pilot Measuring Success

8. Plymouth HLP Calendar

11. Leadership through change Delegating and coaching

12. Prescription needing interventions Prescriptions Acute Repeats New Changes No changes No intervention Intervention

13. Relative value of pharmacist

14. Prescription needing interventions Prescriptions 16% 80% 4% Acute Repeats New 20% 80% Changes No changes 80% 20% No intervention Intervention 16% + 13% + 4% + 16% = 49%

15. You can’t do it all yourself

16. Poor delegation Abdicating Dumping Micromanaging

17. Common delegation Nofeedback Nosupport Errors &mistakes Nosupervision Vagueinstructions

18. What is delegation? Entrusting an individual or individuals with a particular work task or to make a decision within their limits of authority

19. A process for delegating – STOP-QC • Situation • Task • Options • Plan • Questions • Confirmation

20. Development levels PeakPerformer High competence High commitment Reluctant Contributor High competence Low commitment DisillusionedLearner Low competence Low commitment EnthusiasticBeginner Low competence High commitment

21. S U P P O R T I V E B E H A V I O R MODERATE HIGH LOW D3 D1 D4 D2 DEVELOPED DEVELOPING DEVELOPMENT LEVEL OF FOLLOWER(S) (High) High Directive and High Supportive and High Supportive Low Directive Behavior Behavior Tell me how you think you should do this. I think you should do this, what do you think? S3 S2 S4 S1 Keep me informed of your progress Follow these instructions High Directive and Low Supportive and Low Supportive Low Directive Behavior Behavior (High) (Low) DIRECTIVE BEHAVIOR

22. Flexibility is everything!

23. Definition of coaching The art of facilitating the performance, learning and development of another • Belief that the people can improve their performance • Leadership style that empowers others • Lead by coachee • Facilitated by tools and methods

24. The benefits of coaching • High leverage activity (time management) • Filling a performance gap • Developing skills for new tasks • Making good better • An essential part of the Effective Development Model

25. The Effective Development Model Off job training Coaching andmentoring On job experienceand reflection Princeton University

26. The difference between coaching and training Training Coaching Drawing out Putting in Telling Explaining Testing Summarising Listening Questioning Problem solving Empathising Skills Dependence Single track thinking Instruction followers Limited engagement Independence Problem solving Initiative takers Increased engagement Outcome

27. GROW coaching model GoalWhat is it that you want to achieve? New skill, improve performance, etc RealityWhere are you now? Current performance, current skills OptionsWhat are your options for developing? What could you do? WillWhat will you do? By when?

28. People are generally better persuaded by reasons which they have themselves discovered than by those which come into the mind of others. Blaise Pascal, 17thC

29. Leadership through change Delegating and coaching