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Kerry Americas

Kerry Americas. Developing a Learning Infrastructure Tools & Techniques. Kerry Group. A global food ingredient, bio-science, flavor technology and European food business Annual sales in excess of $5 billion USD Headquartered in Tralee, Ireland Products sold in 140 countries

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Kerry Americas

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  1. Kerry Americas Developing a Learning Infrastructure Tools & Techniques

  2. Kerry Group • A global food ingredient, bio-science, flavor technology and European food business • Annual sales in excess of $5 billion USD • Headquartered in Tralee, Ireland • Products sold in 140 countries • Over 150 manufacturing facilities in 19 countries • Over 20,000 employees worldwide • Unrivaled in the food industry for its geographic reach and customer base

  3. Head Offices Manufacturing Plants International Sales Offices Kerry Group Worldwide locations

  4. Kerry Americas Locations Kerry Savory/Seasonings-Brookfield, WI Kent, WA Belo Horizonte, Brazil Sturtevant, WI Três Corações, Brazil Sao Paulo, Brazil Brampton, Ont., Canada Irapuato, Gto., Mexico Kerry Savory/Coating Systems-Beloit, WI Calhoun, GA Três Corações, Brazil Melrose Park, IL Irapuato, Gto., Mexico Millstadt, IL Evansville, IN Kerry Specialty Ingredients-Beloit, WI Vesper, WI Irapuato, Gto., Mexico Covington, OH São Paulo, Brazil Beloit, WI Três Corações, Brazil Jackson, WI Woodstock, Ont., Canada Owen, WI Belo Horizonte, Brazil Kerry Sweet Ingredients-New Century, KS Union City, CA Grand Rapids, MI Gridley, IL Fremont, NE New Century, KS Kerry Food + Bev’g Regional Technologies Melrose Park, IL Nutriant™ Soy Ingredients Mansfield, OH Bakery Ingredients Little Chute, WI Delta, Canada International Sales Office Kerry Ingredients Americas Headquarters

  5. Topics • Business Situation • eLearning Pilot • Building the Business Case • Implementing the Solution and Managing the Change • Next Steps • Share the tools and techniques used to ensure success

  6. Business Situation • New Corporate Learning & Development Organization • Distributed employee population • Performance management process • Need for a tool to deliver and manage learning solutions • IT direction to buy vs. build and host externally • Compliance training provider identified • Unproven readiness for web-based training solutions

  7. Building the Kerry Learning Infrastructure

  8. Pilot Criteria • Executive sponsorship • Clearly defined purpose, scope, timeframe, measurements, stakeholders • Cross-business participation • Communication • Rewards

  9. Project Initiation Document

  10. Project Initiation Document (cont.)

  11. Project Initiation Document (cont.)

  12. eLearning Pilot • Assess • Employee readiness for web-based training • Health, Safety, and Human Resource content • Learning Management System • Kerry network • Pilot logistics • 600+ employees • Variety of functional areas and organizational levels • Eight locations • Eight weeks • Post assessment

  13. eLearning Pilot Results • 80% of audience completed two or more courses • 93% agreed that content presented in clear and understandable manner • 89% responded that the courses met or exceeded their expectations • Majority appreciated the opportunity to complete the courses at their own pace, according to their schedule

  14. eLearning Pilot Results (cont.) • Majority felt the training enhanced their knowledge of the subject • Majority responded that the system was easy to use • Network supported deliveries • System did not support content from other sources well • System was weak in admin support features for ILT

  15. eLearning Pilot Conclusions • Employees ready • Network ready • Content evaluated supports Health, Safety and HR training needs • LMS tested was not a fit

  16. Building the Business Case • Defining the need • Pilot results • Performance Management development planning results • Training delivery requirements • Evaluating the options • Requirements • Cost

  17. Requirements Matrix

  18. Rollout Plan Defined Phase I US Administrative population Phase II US Production Phase III Mexico Phase IV Brazil and Canada

  19. Building the Team • Defining stakeholders • Securing primary team members • One from each business unit • Securing extended team members • One each from Executives, IT, EHS/Quality, Support Center, Communications • One HR representative from each business unit

  20. Project Management Approach • LearnShare provides project schedule and technical implementation: • Within first 30 days: deliver a vanilla product • Within next 30 days: deliver the configured product • 30+ days beyond: deliver on customizations • Implementation team to include implementation consultant • Kerry handles: • LMS configuration decisions • Course content selection • Change management and communication

  21. Project Team Kickoff Meeting • Review roles, expectations • Determine meeting schedule • Define meeting protocol • Structure of meetings • Ground rules • Project repository • Agenda/Minutes expectations

  22. Minutes/Agenda Template

  23. Minutes/Agenda Template (cont.)

  24. Change Management Plan Objectives • The goals of the LMS initiative are to: • Enable the use of an efficient and cost effective system to manage the learning needs within Kerry Americas • Ensure quick access to online, self-paced programs that are appropriate for the role • Provide one system to place information on courses and programs • Provide reporting for management needs and to assist with forecasting development needs • Experience Kerry’s commitment to provide career growth and personal development

  25. Change Management Plan (cont.) Key Messages: • Kerry is building an infrastructure to support learning and development solutions to offer employees more learning opportunities so they can excel in their current role while developing their skills and growing their career • The LMS complements the PDP process • The system will support the administration of instructor-led or facilitated programs as well as enable the creation of course content and launching of e-learning programs • The system will also enable Kerry to offer customized programs to meet the development plans from the PDPs and to support development for those within the plants

  26. Communication Plan

  27. Communication Plan (cont.)

  28. Communication Plan (cont.) • Bottom line: Get excited for the LMS. Understand your role.

  29. Welcome to the Kerry LMS

  30. Metrics • 1296 employees received ‘Welcome’ message • 560 logins in the first week

  31. Next Steps • Apply lessons learned to remaining phases • Reuse project structure • Continue to build catalog with internally-developed content • Utilize additional LMS features such as announcements, resource grouping, curriculum management • Look for opportunities to leverage LMS

  32. Kerry Americas Developing a Learning Infrastructure Tools & Techniques

  33. Learning Infrastructure Diagram

  34. Change Management and Communication Plan

  35. Change Management and Communication Plan

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