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ATLAS Alarm Tickets Report: Support-Related Events in the Last 2 Weeks

This summary provides insights into 5 real ALARM tickets submitted by ATLAS in the past two weeks. The notified sites were CERN, RAL, and Taiwan. The report also questions the desirability of using the same email for normal contact and emergencies in GOCdb for Taiwan. Details of the relevant GOCdb entry are included, highlighting various support-related issues faced by ATLAS. Key incidents include AFS/LSF problem at CERN, Castor file retrieval errors, SRM connection issue at RAL, and data export errors from the tier0 in Taiwan.

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ATLAS Alarm Tickets Report: Support-Related Events in the Last 2 Weeks

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  1. GGUS summary (2 weeks) 1

  2. Support-related events since last MB There were 5 real ALARM tickets since the 2011/04/05 MB (2 weeks), all submitted by ATLAS, notified sites were: CERN RAL Taiwan Is it desirable for Taiwan to have registered in GOCdb the same email for normal contact and for emergencies (ALARMS)? Here is the relevant GOCdb entry. Details follow… WLCG MB Report WLCG Service Report

  3. ATLAS ALARM->CERN AFS/LSF problem GGUS:69320 WLCG MB Report WLCG Service Report

  4. ATLAS ALARM->CERN Castor can’t find file on disk pool. GGUS:69631 WLCG MB Report WLCG Service Report

  5. ATLAS ALARM->CERN castor errors in data retrievalGGUS:69626 WLCG MB Report WLCG Service Report

  6. ATLAS ALARM->RAL srm connect GGUS:69726 WLCG MB Report WLCG Service Report

  7. ATLAS ALARM->Taiwan errors in data export from the tier0 GGUS:69743 WLCG MB Report WLCG Service Report

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