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Bursting Their Bubble: How to Say Difficult Things to Your Staff

Bursting Their Bubble: How to Say Difficult Things to Your Staff. Presenters: Linda Dammer – Director, Admissions & Student Affairs Ed Trombley – Registrar. About Embry-Riddle Aeronautical University. Our Teams…. Organizational Pyramid. HR. Associate Chancellor. Worldwide HR Rep.

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Bursting Their Bubble: How to Say Difficult Things to Your Staff

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  1. Bursting Their Bubble: How to Say Difficult Things to Your Staff Presenters: Linda Dammer – Director, Admissions & Student Affairs Ed Trombley – Registrar

  2. About Embry-Riddle Aeronautical University

  3. Our Teams…

  4. Organizational Pyramid HR AssociateChancellor Worldwide HR Rep Department Managers

  5. Personal Behaviors That require a Conversation… • Things that bug other people: • Making unpleasant noises • Emanating bodily odors • Wearing inappropriate attire • Wearing fragrances • Finding the “Goldilocks” office temperature • Talking to yourself • Exhibiting personality conflicts • Using your cell phone

  6. Inappropriate Behaviors that require a Conversation… • Things that make others uncomfortable: • Harassing, Bullying and Insensitivity • Working with family members • Talking Religion and Politics • Forgetting Anyone? Teleworkers vs. Office Workers • Yellingand Screaming • Disagreeing

  7. Job Performance Behaviors that Require a conversation… Things that make bosses crazy: • Showing up Late or Leaving Early • Abusing lunch hours, sick days and vacation days • Tattling • Managing time: Inside the Cube/Outside the Cube • Practicing negativity • Using Social Media • Surfing the Web • Hearing “I’m on a break…” and • “It’s not my job…” • Failing to Take Responsibility

  8. Recommendations CLEAR • Make your Policies • Set Expectations Immediately with New Staff Members • Confront Problems Quickly and Directly • Keep Notes on your Meetings with Staff • Praise in Public/Punish in Private • Don’t let Problems Escalate • Cast a Wide Net

  9. Questions…

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