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Portal User Group Meeting June 29, 2006

Portal User Group Meeting June 29, 2006. Agenda. Introduction (Angela Taetz) Ulogin (Mario Mezzio) Database Breakup (Mario Mezzio) New Help Desk Forms (Craig Mollison) MS Security Updates (Craig Mollison) WebTrends (Craig Mollison) Portal Updates (Angela Taetz) Open Discussion. Ulogin.

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Portal User Group Meeting June 29, 2006

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  1. Portal User Group MeetingJune 29, 2006

  2. Agenda • Introduction (Angela Taetz) • Ulogin (Mario Mezzio) • Database Breakup (Mario Mezzio) • New Help Desk Forms (Craig Mollison) • MS Security Updates (Craig Mollison) • WebTrends (Craig Mollison) • Portal Updates (Angela Taetz) • Open Discussion

  3. Ulogin • Is Ulogin Enabled? • Benefits of Ulogin • New User Registration • Existing User Registration • Registration Manager • Reminder to eAlerts subscribers

  4. Is Ulogin Enabled? • Ulogin logo displayed on login page

  5. Registration with Ulogin • Users still retain single sign-on capabilities • Added Security • During registration user adds a question/answer used to verify your identity if you lose your userid or password

  6. Ulogin Process for New Users

  7. Ulogin Process for Existing Users

  8. Registration Manager • No Global Account link • Users are now listed as local users • Deleting a user profile only deletes the local account created on your site. The Ulogin Account will be retained

  9. Reminder • Email to your eAlerts Subscribers

  10. Database Breakout • Why Breakout the Database? • Status

  11. Why breakout the Database? All sites are currently in one large database. • Performance • By breaking sites up into separate, smaller databases, it will reduce the load which will improve performance • Issue Resolution • Reloading the application tables on the back end has caused double folders and latest news to disappear

  12. Database Breakout Status • Several sites have been broken out into a new database for testing • We will be notifying System Administrators as we schedule the breakout of sites

  13. Help Desk Forms • Why DOIT implemented these forms • Change is Good! (or, What is different from the last Portal User Group Meeting?) • When do you submit a Problem vs. a Work Request? • How PMG handles these tickets • Examples of Problems and Work Requests

  14. Why DOIT Uses These Forms • Improves response time • Improves the flow of work through the Help Desk • The customer can track the progress of their submitted tickets • Allows DOIT to track trends • Helps DOIT allocate resources more effectively

  15. Change Is Good! • Why has the procedure changed since the last Portal User Group Meeting?

  16. Problem vs. Work Request • Critical Issues – Call directly (622-2300) • Problems • Loss of functionality (Routing, eAlerts, etc.) • Site is down • Content missing • Double folders • Latest news not appearing

  17. Problem vs. Work Request • Work Requests • Training • Graphics • WebTrends reports • Form creation • General questions • New site creation • New Portal features

  18. What Does PMG Do With The Tickets? • All PMG members can see the tickets • One PMG member has primary responsibility for tickets • Craig M. and Mario rotate on a weekly basis • Craig C. and Rich assist with tickets as needed

  19. Examples • www.ct.gov/doit • https://ctmail.ct.gov

  20. MS Security Updates • A Microsoft critical patch created issues with the Active X control features • Some symptoms of this issue could include: • Invalid license key errors • Memory errors and browser crashes • Losing content from the editor while just toggling between tabs • Browser just closes on Save as Staged Version or Publish

  21. WebTrends • Web analytic software • Free service for DOIT-hosted websites • Applications are not included • Upgrade to Version 8.0 • Take a look http://webstats.doit.state.ct.us:85

  22. Portal Updates • Migration Status • Streaming Video • DSF Upgrades • Request for Information (RFI) Status

  23. Migration Status

  24. Streaming Video • Currently piloting the technology • Working on an implementation plan and service offering (including a rate) • Due to infrastructure issues, the earliest this service will be available is September 2006 • Please contact us if you are interested in this service

  25. DSF Upgrades • DB and application tuning – performed last month • DB breakup – In progress • Upgrade to SQL 2005 – on order • Hardware replacement – on order

  26. Request forInformation(RFI) Status • Cost estimates from RFI’s were used for DOIT budget expansion options

  27. Presentation Materials • Presentation materials will be posted on the www.ct.gov/cpiwebsite. We will send the link once they are available.

  28. Open Discussion

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