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Effective Integration of Office Administration and Information Technology Curriculum: A Case Study

Explore the successful integration of assessments, delivery, and content in an Office Administration and IT curriculum at a center. This experience covers key areas like office technologies, customer care, and IT skills, enhancing student learning outcomes.

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Effective Integration of Office Administration and Information Technology Curriculum: A Case Study

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  1. HNC/D Administration and Information Technology One Centre’s Experience

  2. About me • Curriculum Leader for Administration and Tourism • External Verifier for HN Administration 363 • Member of review team for 2010 framework • Deliver on HNC/D Admin and IT

  3. Summary of Year 1 - HNC • 2nd year delivering new HNC Framework • Integration of delivery on Units • Office Admin/Office Technologies • PDP/Work Experience • Office Admin Outcome 2 – stress • Covered in PDP • Office Admin Outcome 3 – customer care • Covered in Creating a Culture of Customer Care

  4. Summary of Year 1 • Integration of assessments • Communication: This year we integrated the communications report with Outcome 1 Office Technologies • Other possible integration: Outcome 3 Creating a Culture of Customer Care • Office Technologies exemplar – add appropriate alternative solutions • Spreadsheet Unit – centre using centre devised assessment, not using exemplar

  5. Approach to Graded Unit 1 • Learner centred approach • Practice Papers for Paper 1 subject by subject • Breakdown Mandatory question and Extended Response Questions

  6. Summary of Year 2 – HNDCore Units • IT in Business: Advanced Databases • Content same as previous Unit • Good exemplar • IT in Business: Advanced Spreadsheets • No comment – 2nd semester delivery

  7. Core Units • IT in Business: Advanced Word Processing • Additions • Advanced columns • More research (housestyles) • Mailmerge using spreadsheet • Filtering in spreadsheets (if, and, else) • Track changes different – accept/reject

  8. Core Units • IT in Business: Advanced Word Processing • Deletions • Manuscript element • Exemplar – prefer the new exemplar • More about manipulation and functions of package

  9. Core Units • Presentation Skills • Little change in content • Exemplar solution – include appropriate centre acceptable solutions

  10. Core Units • ICT in Business • BIM/Project Management put back together • Content similar to both previous Units • Outcome 2 – revision of OT plus some additional knowledge • Exemplar – check solution for Outcome 3 Project Management

  11. Core Units • Developing the Individual within a Team • Content broadly the same • Exemplar – solid checklists • Set up “event” (sponsored walk, training event) • Office Management • Content broadly the same • New exemplar – little problem, add centre solutions

  12. Core Units • Graded Unit 2 • Criteria the same • Exemplar marking scheme for each topic in extended response 5 marks — 3 marks theory, 2 marks linked to case study • Graded Unit 3 • Criteria the same • Exemplar – clear, learners liked

  13. Approach to Graded Unit 2 • Learner centred approach • Practice questions for Paper 1 subject by subject • Breakdown Extended Response Questions linked to practice case study

  14. Approach to Graded Unit 3 • Learner centred approach • Planning Stage - complete

  15. 2nd Year - HND • Delivery of 15 credits at HNC results in only 4 credits available as options • Local articulation agreement with HE establishment • Business Culture and Strategy • Managing People and Organisations

  16. 2nd year - HND • Created matrix for following Units: • Business Culture and Strategy • Managing People and Organisations • Office Management • Developing the Individual within a Team • ICT in Business

  17. 2nd Year - HND • Once matrix was complete, delivered topics eg • Leadership (DWIT O2, OM O1, MPO O3) • Motivation (MPO O2, OM O1) • Organisational Structure (MPO O1, 4, OM O1, ICT O1) • Change Management (OM O2, BCS O5) • PESTEL framework/external environment (BCS O1-5, OM O2)

  18. Impact on Delivery • Integrated delivery of content • Learners have rounded knowledge • Relies on experienced members of staff in business and administration • Close collaboration between staff, dependent on programme team

  19. Impact on Assessment • Learners assessed when topics complete • Integration of assessment not yet done – difficult due to different evidence requirements

  20. Last slide . . . • Questions?

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