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Social Media Tutorial Success Stories across Government: Wikis

Social Media Tutorial Success Stories across Government: Wikis. Susan Turnbull, GSA. Wikis. Web + read + write = wiki Online group record Group decides what tasks and who participates. So Why Wikis in Government?. Work Together Better Span Boundaries Engagement Transparency.

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Social Media Tutorial Success Stories across Government: Wikis

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  1. Social Media TutorialSuccess Stories across Government: Wikis Susan Turnbull, GSA

  2. Wikis • Web + read + write = wiki • Online group record • Group decides what tasks and who participates

  3. So Why Wikis in Government? • Work Together Better • Span Boundaries • Engagement • Transparency

  4. Government Wiki Pioneers • GSA’s USA Services • http://www.gsa.gov/collaborate • Budget Line of Business – OMB, DoE • https://max.omb.gov • NIH, NASA, Intel, US Courts

  5. Who uses wikis? • Government Communities • Public Workshops • Federal Advisory Committees • Global Communities of Practice

  6. If not yet ready to host wiki • Hosting Federal Groups • MAX – Emily Fort - EFort@omb.eop.gov • Core.gov – Marion.Royal@gsa.gov • USA Services – Susan.Turnbull@gsa.gov

  7. Policy @ Wiki Pace

  8. See Government @ Work http://colab.cim3.net/cgi-bin/wiki.pl?CpicpmCOP

  9. See Government @ Work

  10. Policy @tuned to the Public http://www.usaspending.gov/

  11. Workshops @ Public Space http://colab.cim3.net/cgi-bin/wiki.pl?ExpeditionWorkshop/ExploringIdentityManagementLandscapeInNationalPreparednessAndResponseScenarios_2008_04_30

  12. Wiki + RSS+ whatever is useful

  13. Collaborative Space Augments  Solid Contributions and conversations always available Changes accountable by name 24/7 availability, w/ metrics Hosted on high performance infrastructure Platform independent Any file format in shared repository fine-grained access – “virtual pointer on infinite whiteboard“ (persistent identifiers) People’s Natural Ability for Dialogue and Sharing Fluid Augments flow of purposeful conversations Sharing is paramount Context advances understanding Supports quality of dialogue, openness and transparency for trust Supports planning and development of events and documents Uses only everyday tools: phone and browser Open or closed communities Community sets the pace Lessons Learned -

  14. Lessons Learned – Public Spaces Connecting the Cultural DOTs - Dialogue, Openness, Transparency 1. Create environment to appreciate the “whole picture”and transcend insularity 2. Practice plausible scenarios “on Purpose” • Monthly public workshops, no fee, supports remote participants (shared screen, chat room) and public archive, including audio files, discussion forum • Assume strategic leadership roles while “thinking out loud together” 3. Shared Purpose is the organizing force in public workshops • Purpose larger than any organization, including government, influences structure and participation more than lines of control

  15. Lessons Learned: Gov’t Community • Improved Ability to Appreciate the Whole Picture • overcome cultural differences to increase returns and decrease risk • Improved Ability to Engage in Sustained Dialogue • low-cost, low risk opportunities to dialogue and exchange views on emerging issues, • enables trust and mutual sense of purpose to meet future challenges together • Improved Resource Allocation Process for Achieving Results • find common ground and shared understanding across funding, implementation, and accountability processes, to eliminate delays, disincentives, and indecisiveness from non-aligned processes

  16. More Lessons to Learn • We’ve only just begun…. • It’s time to work better together • We need to be ready

  17. Local – Small Town USA http://planforafton.editme.com/

  18. Local – UK CoPs http://www.communities.idea.gov.uk/welcome.do

  19. Global - UNICEF Wiki http://hub.witness.org/en/node/4578

  20. Who Shapes Public Agenda? http://www.sourcewatch.org/

  21. Wikifying Google Maps http://maps.google.com/help/maps/tour/#edit_maps

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