Enhanced Integration Services for Efficient IT Solutions

1. Saving You Time, Money & Talent Barb Miller Vice PresidentGovernment, Technical and Integration Services

2. What Is Capabilities Cisco Advanced Integration Services Sample Customer Configurations and Testimonials

3. What Is Capabilities Cisco Advanced Integration Services Sample Customer Configurations and Testimonials

4. What Is Tech Data’s in-house department that provides competitively priced assembly, configuration, and customization of IT products to Reseller/End User specifications

5. West Coast IntegrationCenter Grand Opening • Fontana, CA Config center opened September 1, 2009 • Tech Data is the only broadline distributor with East and West coast config capability

6. U.S. Logistics Centers Located Near Customers Tech Data Logistic Center Tech Data Logistic Center With Integration Center Swedesboro, NJ South Bend, IN Fontana, CA Fort Worth, TX Suwanee, GA Miami, FL

7. Assembly And Config. Services Coast-To-Coast Integration Services Save Time and Money Tech Data is now the only U.S. distributor offering VARs access to state-of-the-art configuration facilities on both coasts • Tech Data’s 25,000 sq. ft. east and west coast integration centers are co-located within their respective 456,000 sq. ft. New Jersey and California logistic centers • ISO 9001:2000 certified (Swedesboro, NJ only) Keep your valuable technical resources doing billable work in the field rather than in the back office assembling components or loading software

8. What Is Capabilities Cisco Advanced Integration Services Sample Customer Configurations and Testimonials

9. Our Fulfillment Sets The Bar Tech Data Confidential 9 • 99.5% error-free production yields • 100% on-the-bench inspections • 100% customer resolution • 99.998% commit date accuracy • 99.99% customer satisfaction • 48-hour turnaround • Internal and external ISO audits • Custom Engineering Team for FABs

10. With A Top Notch Integration Staff Integration Staff Seasoned staff of technicians with the ability to flex as production needs change Majority of technicians have over 5 years tenure with Tech Data Technicians hold a wide array of industry standard certifications from CompTIA, Microsoft and Cisco including A+, MCSA, MCSE, CCNA and CCNP Offering Comprehensive Solutions • Standard configuration of commercial products • System & Storage Configuration • Network Gear Integration • Custom services for the largest volume projects or the smallest • Custom Engineering Services & Business Support • Comprehensive strategic services

11. More Than 1,900 Industry-Recognized Certifications Telephony Nortel BCM 3Com NBX Cisco IP Telephony Security CISSP Symantec Certified Technology Architect Checkpoint CCSA Watchguard/SonicWall General CompTIA A+, Network+, INET+, Linux+, Security+, HTI+ Storage & Systems HP Master SAN Architects Brocade Fabric Professional EMC IBM Server Consolidation MDS9000 Software MS Windows NT, 2000, 2003 MCSEs IBM Tivoli Certified Consultant IBM Certified Lotus Professional Cisco CCNA, CCDA CCNP, CCDP

12. Providing Wide-ranging Integration Capabilities • Server, desktop, notebook and network hardware integration • Hardware/software installation • Customized end-user setup • POST and special testing • Software propagation • Asset tagging and labeling • Rack configuration and shipping • Custom imaging • Special packaging • Private Label Delivery (PLD)

13. Network Gear Integration • Any product carried by Tech Data • Hardware module integration • Software installation and upgrades • Custom configuration File Loads • Port configuration, Network Protocols, VLAN and VPN setup • Customization for End Users

14. Custom Engineering Group Custom Engineering Services Image and Software Change Management Image/Script Creation and Maintenance First Article Build Customer Instruction Sets CSP Customer WAN Connectivity Process Engineering and Change Electronic Ordering Reporting Rollout Management Create process documentation (work instructions) Perform First Article Build (FAB) test process Software/Image creation, maintenance and management Local infrastructure and technical support Technical liaisons between shop floor, sales and customers

15. Purchasing Is Integral • Purchasing is an integral element to our success • Integration Services will accept customer-supplied (CSP) products to configure • Our product movement team works to ensure product allocation on regular configuration orders • In special cases (rollouts, large orders) Tech Data Sales Reps will work with Purchasing to have purchase orders placed

16. Private Label Delivery 1-800-237-8931 x 83142 • Display your company’s logo on shipping labels and packing lists, along with custom text • Every order looks just like you shipped it yourself • Warehouse address appears on packing list and shipping label to facilitate returns

17. Integration ‘Warranty’ • Integration Services will resolve all issues relating to configuration orders, provided that Tech Data is notified within 30 days of invoice to the Reseller • Defective configured items will be replaced upon verification through Tech Data’s Tech Support department • Tech Data will resolve all issues relating to Tech Data workmanship and compliance to customers’ specifications that were supplied in the pre-configuration process

18. What Is Capabilities Sample Customer Configurations and Testimonials Cisco Advanced Integration Services

19. Cisco Advanced Integration Services • Tech Data is the exclusive distributor utilizing Cisco’s IE2100 • Tech Data can configure up to 216 Switches or Routers at a time Option 2 Integrating Cisco Call Manager into the IBM MCS/HP Server Platform • Load OS–with all current patches • Load Call Manager SW • Scan MAC address and serial numbers for each phone (up to 25 phones) • Load in phone templates • Your Cost only $250 Option 1 Switches & Routers (includes CCME) • Hardware/WIC installation • Load/Update IOS • Down Load Specific Customer Provide Files • Asset Tag • Reporting • Private Label Delivery (PLD)

20. Cisco Advanced Integration Services* Included IOS/Bootstrap Loading Memory and Peripheral Installation IP Configuration Re-Packaging Private Labeling Detailed Invoicing Serial Number Reporting Web-Based Freight Tracking Standard EDI Reporting Dedicated CAIS Hotline Free Pre-Sales Technical Support* Optional Services SSH Key Generation and Loading 3rd Party or Generic Packaging 3rd Party Documentation or Cabling Custom Asset Tagging and Reporting MAC Address Reporting System Configuration Reporting Custom EDI OR XML Reporting * Minimum quantities apply.

21. CAIS Benefits • Increases your profit • Lowers your costs • Extends your geographical reach • Grants you immediate access to Cisco hardware • Drop ship fully integratedCPE to your customers • Frees up your technical staff • Helps you capture new business

22. What Is Capabilities Cisco Advanced Integration Services Sample Customer Configurations and Testimonials

23. Sample Customer Configurations/Rollouts • 6,500 unit server rollout over 3 months for nationwide retail pharmacy after purchase of competing chain • Hardware inserts • Software installation • Backplane swap • Asset tagging/reporting • Installation coordination with reseller to meet store opening deadlines with 48 hour or less notice

24. Sample Customer Configurations/Rollouts • 10,000+ unit router/switch rollout over 2 years for nation-wide telco service provider for 10,000 unique Federal Gov’t installation sites • Specified revision IOS load • Asset tag/Mac address labeling • Reporting • Coordination with service provider for wiring closet installs • Second phase deal won for 10,000+ additional units

25. Sample Customer Configurations/Rollouts • Secure server configuration and installation for major financial institution expansion with 20+ different FABs shipping to newly acquired banks/approx 300 units per month • Private VPN and host server provided for imaging • Hardware inserts/BIOS settings • Firmware upgrades/downgrades • Imaging/OS installation

26. Sample Customer Configurations/Rollouts • Complete rack solutions palletized and shipped to large healthcare providers via special carrier • End user provided rack diagrams of which component went into each slot • Reseller provided specific cabling in specific lengths color coded to meet end user specs • Multiple components and storage accessories added to solution

27. Sample Customer Configurations/Rollouts • IPT Call Manager Servers and phones configured for nationwide auto dealerships on behalf of reseller • Reseller has employee on site to work through FABs with Tech Data Custom Engineering team • Hardware inserts/asset tagging/reporting • Firmware upgrade/downgrade • BIOS settings • Imaging/OS • Servers interconnected for additional configuration and testing

28. Customer Testimonials Customer testimonials, contact information, pricing and much more can be found at www.techdata.com/integration Headlines: • Cisco Partner Leverages Tech Data’s Integration Services and Saves Money, Time and Resources • Reseller Sees Higher Margins after Using Tech Data’s Integration Services • End-to-End Project Management Makes Complex Server Builds ‘Plug n Play’ for Healthcare Solutions Provider • Education Reseller Wins Business With Tech Data’s Imaging Workshop • Solutions Provider Meets Strict SLAs; Saves Time, Money and Talent in Process

29. Integration Center

30. Integration Center

31. CONSISTENT EFFICIENT ACCURATE COMPETITIVE

32. For more information contact your sales team or dial 1-800-237-8931 ext 66123 Or visit www.techdata.com/integration

33. Q&A

34. Additional Tech Data Services

35. The Solutions Center Close Deals And Win New Business • 6,000 square foot IT solutions lab • More than $5M in IT products • More than 120 manufacturers and software publishers • Solution demos • Proof-of-concept • Technology seminars • Testing • Training The Solution Center hosts approximately 300 visitors each month!

36. TDEducation 1-800-237-8931 x 75002 • Training roadmaps provided by subject matter experts – get the right training! • We’ll help you find your way through the certification and authorization mazes and save you time! • Access to multiple training vendors from a single source – training where & when you need it! • Strategic relationships with 40+ training organizations • Over 150 locations to support you • Pre-negotiated discounted rates – get your training at the right price! • No minimum requirements or contracts • Use your TD credit terms for training purchases • Most training providers require customers to prepay for classes • Extend your annual budget with pre-paid training accounts

37. TDOnCall TDOnCall partners you with nationally known service providers who are dedicated to helping you accomplish more without impacting your operating budget. Take advantage of quality call center services to provide your customers with the technical assistance they need–as fast as they need it.

38. TDOnCall 1 – 800 – 237 – 8931 x 64257 • Provide your customers the option of 24-hour or business-hours-only experienced help desk support for leading hardware and software solutions • Ideal for SMBs with little or no technical staff! Help Desk Replacement Parts Installation and Repair Asset Disposal Staff Augmentation Extended Warranty and Maintenance Agreements

39. TDOnCall • Comprehensive repair, refur-bishing and exchange services • TDOnCall Parts Wizard allows you to quickly identify and pur-chase new & refurbished parts for the most popular printer brands, as well as hard-to-find replacement parts for specialty and out-of-production products • 100% guaranteed, covered by a 90-day warranty and backed by free, 24/7 technical support Help Desk Replacement Parts Installation and Repair Asset Disposal Staff Augmentation Extended Warranty and Maintenance Agreements

40. TDOnCall • Whether you’re handling a simple job or undertaking a major IT project, TDOnCall has the expertise and project management capabilities necessary to install and deploy solutions on a national scale • Free up your technicians and systems engineers to focus on more profitable work for your business while TDOnCall handles the more routine installation and repair services Help Desk Replacement Parts Installation and Repair Asset Disposal Staff Augmentation Extended Warranty and Maintenance Agreements

41. TDOnCall • Regulations on proper disposalvary—Protect yourself and yourcustomers from potentialliability with asset disposalservices from TDOnCall • Attach high-margin assetdisposal services to new product sales or leverage programs for large technology refreshes to discard end-of-life hardware in a secure andenvironmentally friendly manner Help Desk Replacement Parts Installation and Repair Asset Disposal Staff Augmentation Extended Warranty and Maintenance Agreements

42. TDOnCall • Engage top IT talent when you need to support large or complex deployments • Gives you access to more than 150,000 qualified consultants with the skills you need • You don’t have to turn down business if a customer needs services outside your local geography or support for a specialized technology Help Desk Replacement Parts Installation and Repair Asset Disposal Staff Augmentation Extended Warranty and Maintenance Agreements

43. TDOnCall • Offer post-warranty assurances and enhance your revenue with point-of-sale extended-service contracts and post-warranty maintenance agreements available through TDOnCall Help Desk Replacement Parts Installation and Repair Asset Disposal Staff Augmentation Extended Warranty and Maintenance Agreements

44. Contact Information TDOnCall Hotline: x64257 • tdoncall@techdata.com • http://www.tdoncall.com Education Hotline: x75002 • tdeducation@techdata.com • http://www.tdeducation.com

45. Q&A

46. The Difference In Distribution