1 / 1

STEP 1: Review the E-Sourcing Help Desk Numbers

This is a list of the actions that an External End Users needs to follow in order to obtain support help for E-Sourcing. It is referred to as the “End User Action Checklist”. STEP 1: Review the E-Sourcing Help Desk Numbers

wylie
Download Presentation

STEP 1: Review the E-Sourcing Help Desk Numbers

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. This is a list of the actions that an External End Users needs to follow in order to obtain support help for E-Sourcing. It is referred to as the “End User Action Checklist”. • STEP 1: Review the E-Sourcing Help Desk Numbers • Refer to the list of E-Sourcing Help Desk Numbers provided by the DuPont Buyer, or • Locate the E-Sourcing Help Desk numbers on the DuPont Supplier Center web site located at: http://www2.dupont.com/Supplier_Center/en_US/index.html • STEP 2: Initiate support request with E-Sourcing Help Desk (Required if needed) • Contract a E-Sourcing Help Desk by email or voice to report your issue or problem. The following information at minimal must be included: • Your name, location and contact information • Detailed description of problem or issue which requires assistance • Priority / Business Impact – Low , Medium or High • Requested completion date (to help the Help Desk and BPOs to prioritize) • STEP 3: Test, close or escalate issue (Required) • Implement and test the E-Sourcing Help Desk recommendation • Depending on the results the E-Sourcing Help Desk will either close the request if successful or escalate through our internal support channels

More Related