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Delta Dental Welcomes

Delta Dental Welcomes. About Delta Dental. Largest administrator of dental benefits in Minnesota and the United States 93,000 groups/51 million subscribers 8,400 MN groups/3.4 million subscribers 75% of all dentists nationwide 82% of licensed dentists in MN participate

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Delta Dental Welcomes

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  1. Delta DentalWelcomes

  2. About Delta Dental • Largest administrator of dental benefits in Minnesota and the United States • 93,000 groups/51 million subscribers • 8,400 MN groups/3.4 million subscribers • 75% of all dentists nationwide • 82% of licensed dentists in MN participate • Financial Rating – AM Best “A” (10th year)

  3. 2008 Performance Results • Claim Financial Payment Accuracy = 99.80% • Average Phone Answer Speed = 10 sec • Average Claim TAT = 2.58 Days • Phone Abandonment Rate = 1.22% • First Call Resolution = 97.72% • Client Retention = 98.6% • Dental Trend = 5.5% (3rd consecutive year)

  4. Minnesota Service Cooperatives Voluntary Dental Program • Flexibility for your group, offer either: • Plan A - Designed to provide coverage for preventive and basic restorative services for your employees and their families at our most affordable rates. • Plan B - Offers preventive coverage at 100% in addition to coverage for basic restorative services and simple oral surgery. • Plan C - A comprehensive plan design with coverage for preventive, basic restorative and major restorative services, including endodontics, periodontics and more.

  5. Flexibility for employees • Two Plan options to choose from: • Employees are free to see any dentist. • When visiting a network dentist, employees can take advantage of additional savings. • Odds are good an employee’s dentist is already in the network.

  6. Delta Dental’s Comprehensive website www.deltadentalmn.org Tools for Group Administrators • Group Administrators • Online Enrollment – • Real time updates (direct link to delta dental’s enrollment system) • New feature – GA’s can now order ID cards for members • Online Billing - • Paperless Statements • Access to reports the same day they are produced • Access to current billing and 3 previous billing cycles • All the same reports previously sent in the mail, now electronically with the capability to convert to excel files.

  7. Delta Dental’s Comprehensive website www.deltadentalmn.org • Subscribers • Check benefits and eligibility • Review benefits • Find a participating dentist • Claim status and history • Order ID cards • Dentists • Secure sign in • Benefits inquiry • Verify eligibility

  8. Contacts Clive West, Sr. Sales Executive – Delta Dental • 651- 994-5016 • cwest@deltadentalmn.org Karen Patraw, National Insurance Services 952-941-7372 kpatraw@nis-sif.com

  9. Thank You !

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