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Major Developments & Results

Major Developments & Results. Mexican Tax Administration Service. September, 2006. Overview. Tax Administration Model Internet Portal Access Authentication Methods Billing Electronic Filing Compliance Cost Integrated Solution.

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Major Developments & Results

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  1. Major Developments & Results Mexican Tax Administration Service September, 2006

  2. Overview • Tax Administration Model • Internet Portal Access • Authentication Methods • Billing • Electronic Filing • Compliance Cost • Integrated Solution

  3. To collect tax payments and control the inbound and outbound of products in the country, assuring correct tax law application and promoting voluntary and timely compliance. MISSION To be an efficient and effective institution orientated to taxpayer, with integrated processes, honest, professional and compromised employees, at the service of Mexican citizen. VISION I.- To ease and motivate voluntary compliance III.- To improve Tax Administration efficiency II.- To fight against tax evasion, smuggling and out of law business IV.- To consolidate an integrated organization, recognized by its ethics, capacity and commitment To increase taxpayers compliance RESULTS SERVICE CONTROL To extend compliance culture To improve service quality To increase risk perception To increase the taxpayers base CUSTOMERS To improve SAT image and perception To decrease compliance cost SERVICE CONTROL To update and increase the quality of taxpayer data base To inform in an integral way to the different sectors To simplify services and procedures To improve the preventive actions To improve collection efficiency To identify taxpayer bad behavior To improve service given in contact points to taxpayers To add Risk administration technologies in control and taxation To improve fighting of illegal products in the country PROCESSES EFFICIENCY Management Cycle Deployment To assure rational use of resources To simplify internal rules and tax legislation HUMAN RESOURCES TECHNOLOGY AND COMMUNICATION Quality technological developments for operations support To improve organizational communication To implement Change Management To select employees with suitable profile Information Management Deployment To define organization models To promote principles and values To improve organizational culture ORGANIZATION

  4. Integrated Services ISO 9000 Certification Taxpayer Culture Information / Data Administration Taxpayer Registration Programs Risk Management Quality / Timely Information Integrated Government Indicators Government Private Network Process Reengineering Customs Model Digital Signature/ Invoicing Models Process Simplification / Good Practices Standardization Human resources / Institutional Principles / Facilities Organization TI Programs

  5. Internet Portal Access Virtual Office Internet Evolution Transaction Information Interaction Millions of visitors / Transactions * Estimated 165.5* 115.5 Cost / Benefits 113.1 93.2 27.7 6.6 2.5 1.1 Time 2000 2001 2002 2003 2004 2005 2006 (August)

  6. Authentication: Personal Identification Number (PIN) Taxpayers 6,000,000 4,793,103 5,000,000 3’999,882 793,221 4,000,000 1,165,865 2’834,017 3,000,000 939,923 1’894,094 2,000,000 1’702,887 1,000,000 191,207 0 2002 2003 2004 2005 2006 (june) Accumulated (previous year) Current year

  7. Digital certificates 1’004,159 478,764 525,395 258,651 4th Quarter 414,857 266,744 63,907 2004 2005 2006 Authentication: Advanced Electronic Signature

  8. Number of taxpayers who adopted electronic billing 1400 1200 1000 800 600 400 200 0 1,270 1,070 200 2005 2006 (Sep) More than 1 million invoices issued Paper vs Electronic Billing

  9. 2003 2004 2005 Internet Traditional methods (paper & Bank) Electronic filing Income revenue by electronic returns vs. traditional methods 2% 2% 2% 2% 48% 98% 98% 98% 52% 2006 (June)

  10. 2003 2004 2005 2006 (June) Electronic filing Total operations 50% 52% 55% 59% 40% 40% 40% 35% 10% 8% 5% 6% Internet Bank Paper October 2006

  11. Paper Internet Tax Return Individual Tax Return Total operations * 68% 100% 94.9% 100% 100% 67% 54% 46% 32% 33% 0 0 0 5.1% * 2000 2001 2002 2003 2004 2005 2006 * At the end of the compliance term October 2006

  12. 1800 1600 1400 1200 1000 800 600 400 200 0 Oct-04 Fer-04 Nov-03 Feb-05 Mar-06 Aug-04 Sep-05 Jan-04 Jun-05 Jun-06 May-04 Dec-03 Dec-04 Dec-05 Compliance Cost Model Telephone survey to measure perception of compliance cost US Dollars Average cost return compliance For Individuals * 1,000 * Includes all expenses like professional tax assistance, transportation, Internet, tax forms,etc.

  13. Electronic Design Development Implantation Maintenance Operation Paper Compliance Cost in Mexico Tax Administration ABC Internal Cost Method Taxpayer Direct Cost Method 1 2 3 4 3 2 1 • Services under analysis • Taxpayer Register • Advanced Electronic Signature • Tax and Informative Returns • Tax refunds • Tax Credit • Invoices, tax bills • Audits Liabilities administration Information / Control Taxpayer’s liabilities (taxpayer type) Compliance through any channel Communication Service delivery channels and operation Liability Compliance Taxpayer’s liabilities (Federal Tax Laws) Service delivery channels Face to face Remote channels Internet Chat Phone (person to person) Phone, automated (person – IVR interaction) First output: December ´2006

  14. Integrated Solution Release

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