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Axis Communications

Axis Communications. South Asia Pacific Support Organization. Objectives – Support. After this lesson, students should be able to: Identify local and global support for further questions. Support – Where to start.

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Axis Communications

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  1. Axis Communications South Asia Pacific Support Organization

  2. Objectives – Support • After this lesson, students should be able to: • Identify local and global support for further questions

  3. Support – Where to start • All manuals and installation instructions can be found on the Axis website:www.axis.com/techsup/ • Firmware upgrades are free and can be downloaded by registering with Axis: www.axis.com/reg/login.php?oldurl=/techsup/firmware.php • Find answers in the FAQ database:www.axis.com/techsup/faq/index.php • Raise a support request with Axis: www.axis.com/reg/login.php?oldurl=/reg/mycases/index.php

  4. Customer Support • Support requests are made to Axis Customer Services • Most efficient – Log in to MyAxis and use the online helpdesk on the Axis website: www.axis.com/reg/login.php?oldurl=/reg/mycases/index.php • Benefits • Ask questions online • Highest priority • Trackable • History log • Alternatively, telephone can be used (business hours only).If a written response from Axis is needed, a support case will be raised for the customer. • Whenever possible, support is given in the local language. Supported languages today are: English, German, Swedish, French, Spanish, Italian, Dutch.

  5. Click Support web – Online Helpdesk

  6. Click! Support web – Online Helpdesk

  7. Support web – Online Helpdesk Log in to MyAxis

  8. Support web – Online Helpdesk Click!

  9. Support web – Online Helpdesk • Include as much information about your support case as possible • Server report from your Axis unit • Print screen of the error message • Snapshot of blurry image

  10. Priority support • Online support cases are automatically prioritized • Axis partners, distributors and resellers • Installers and system integrators • End users • Incoming support requests shall be answered within two working days, either to present a solution or to request additional information (such as a server report and a parameter list)

  11. SAP – Australia / New Zealand Local office Axis Communications Pty Ltd Level 27, 101 Collins Street Melbourne VIC 3000 Australia +613 9221 6133 Country manager Wai King Wong Key Account Manager Aldrin Leong Customer Support line +613 9221 6133 www.axis.com/corporate/contact.htm

  12. SAP – Asean Local office Axis Communications (S) Pte Ltd. 7 Temasek Boulevard #11-01A Suntec Tower 1 Singapore 038987 +65 6 8362777 Country manager Nafis Jasmani Customer Support line +65 6 83622777 www.axis.com/corporate/contact.htm

  13. SAP – India Local office Axis Video Systems India Private Limited Kheny Chambers 4/2 Cunningham Road Bangalore 560002 Karnataka, India +91 (80) 4157 1222 Country manager Prakash Prabhu Customer Support line +91 (80) 4157 1222 www.axis.com/corporate/contact.htm

  14. SAP – unexplore, Vietnam / Phillipines/Sri Lanka / Bangladesh Local office Axis Communications (S) Pte Ltd 7 Temasek Boulevard #11-01A Suntec Tower 1 Singapore 038987 +65 6 8362777 Country manager Raymond Koh Customer Support line +65 6 8362777 www.axis.com/corporate/contact.htm

  15. Questions & Answers Thank you!

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