Drought prone district (430/830 mm rainfall

1. Drought prone district (430/830 mm rainfall Area – 8195 sq km Main crops: Soyabean, Wheat, Maize & Cotton Population – 1.7 million Tribal – 54% Literacy – 52%

2. District at a glance • Population : 1.7 million (54% tribal) • No. of blocks : 13 • Total area : 8195 sq.kms. • Rainfall : 923.34 mm (last years average 930mm) • Average Landholding : 1.85 ha. • Agriculture Production • Rabi: 2.91 lakh ha. • Kharif : 4.41 lakh ha. • Main Crops : Soyabean, Cotton, Wheat • Literacy(Dhar) : 52.70%.

3. District Dhar • Dhar district is located in the south-west corner of Madhya Pradesh. • Population 17 lakhs (54% population tribal-Bhils, Bhilalas, Patelyias, 60% population living below poverty line) • Administratively divided in 13 development blocks, 762 Gram Panchayats, 10 urban areas. 10 blocks interconnected through Intranet.

4. Gyandoot project • Focus on : • Project involved setting up of low cost potentially self sustainable community owned rural intranet terminals known as “Soochanalaya” G 2 C Model • E-governance • E-Agriculture • E-Commerce • E-Education

5. ISSUES IN CONCEPTUALISATION OF GYANDOOT PROJECT : • Content in Local Language / English ? • Internet / Intranet network ? • V-sat / existing OFC telecom infrastructure • Government sponsored/community • owned kiosks ? • Free services / user – charges ? • Initial inertia of employees

6. SELECTION CRITERIA • SELECTION OF KIOSK LOCATIONS : • People’s response / initiative shown by gram • Panchayat • Haat Bazaar / Bus Stand Point. • Local exchange on OFC/ within WiLL access limit • SELECTION OF SERVICES : • Meeting with panchayat representatives • Felt-needs identified through PRA exercises • Meeting with district officials & kiosk managers

7. SELECTION CRITERIA • SELECTION OF SOOCHAK : • Proposal from Village Panchayat • At least Matriculate • Resident of that village • Technical selection by members of samiti.

8. Gyandoot - The purveyor of knowledge An Intranet in Dhar • 35 village kiosks • 19 Govt. Sponsored • 16 private kiosks 12 kiosks on two National Highway that passes through district with six kiosks within a radius of 10 km around DHAR head quarter.

9. Stakeholders of Gyandoot • A registered society under M.P. Societies registration Act 1873. • All the members are government officials with the Collector as President and CEO ZP as Secretary • The operational team is of Program Manager, DIO NIC (Technical head) & four computer operators. Gyandoot Samiti • Is a private entrepreneur • At least matriculate • Is paid no salary / honorarium (Earns for himself) Soochak

10. Stakeholders of Gyandoot Provides infrastructure facilities for Gyandoot Most of the staff have been drawn from the Zila Panchayat who work part time. Zilla Panchayat Provides full technical support and guidance in system maintenance and software development, implementation, & maintenance. National Informatics Center

11. Services of Gyandoot Mandi Rates Social atrocities/epidemics Information on government schemes/allocations Guidelines for property registration Expert advice Gram Haat Vaivahiki Online directory of people On - Line

12. Services of Gyandoot Caste/Income/domicile certificates Grievance Redressal Old age/Social Security pension online booking of vermi-compost Gyandoot Certificate Exams Combination of On - Line & Off - line

13. Services of Gyandoot Land record distribution : It is the most popular service amongst farmers. On the spot delivery of soochanalaya certified copies of land ownership was given from Gyandoot soochanalaya. These copies can be used for loan, guarantor, etc. Off - line

14. Rajgarh Sardarpur Dehari Saray Tirla Ringnod Sagour Dedla Digthan Amzera Bagadi Nalchha Semalda Sundrel Dhamnod Manawar Kukshi Bakaner Singhana Dharampuri Khalghat 32 E - Clubs DHAR Head Quarter Govt. School (32)

15. Services provided by E - Club Online results Question banks Personality tests Syllabuses Sawaliram se puchiye Quizzes Education courses (only through village kiosks) E-library E - Education

16. ECONOMICS OF SOOCHANALAYAS • INITIAL INVESTMENT IN 2000 : • Capital cost of establishing a kiosk :- Rs. 57,000 • Computer 32000 • Modem 3500 • Installation charges 2000 • Printer 10000 • UPS 9500 • Recurring cost per annum :- Rs. 12,000 • Includes telephone, electricity and other • maintenance expenses

17. CURRENT ECONOMY OF SOOCHANALAYAS • INVESTMENT IN 2005 : • Capital cost of establishing a kiosk :- Rs. 36,000 • Computer 16000 • Installation charges 2000 • Printer 8000 • UPS 10000 • Recurring cost per annum :- Rs. 12,000 • Includes telephone, electricity and other • maintenance expenses

18. Economics Of Soochanalayas • The Soochnalayas can be Graded under 3 categories according to the income gained: • Category A (8,000 - 10,000) p.m.: 3 + 4 = 7 • Category B (3,000 - 6,000) p.m.:9 + 1 = 10 • Category C (1,000 - 4,000) p.m. :6 + 5 = 11 • * Kiosks are also earning from photocopy, Computer training, Data Entry work, STD/PCO like offline services.

19. Replicability: • The mutations of Gyandoot had been successfully implemented in Himachal Pradesh with the name of “LOKMITRA” • In Madhya Pradesh no true replica of Gyandoot had been implemented. • Lack of direction from State Government • Implementations by State Govt. / NGO / Private agencies • Proliferation of Private Agency – Bad experience by some districts in implementation of project.

20. Results • Faster response from government machinery • Transparency in access mechanism - • Anytime-Anywhere-Anybody. • Elimination of middlemen • Better return to villagers for their produce • Alternative employment opportunities ( as soochak / • through on-line employment exchange / as trained • computer literate youth)

21. Results • 200 rural youth getting computer training at the • kiosks • Government employees voluntarily getting • trained in computers. • “Advanced course on IT” started in polytechnic • college and other colleges in district.

22. Results • Local political decision making in resource • allocation is affected in favor of IT (Rs. 25 Lakh • sanctioned in MPLAD for e-education project) • Project has generated international level • discussions on e-governance model • Government of MP instituted Gyandoot Award • amounting to Rs. 2.00 Lakhs for popular IT • projects

23. Usages of services in Year 2004-2005 LAND Records : 60,000 Mandi Rates : 20,000 Caste/Income/domicile certificates: 32,000 Grievance Redressal : 40,000 Old age/Social Security pension : 10,000 Information on government : 15,000 schemes/allocations Guidelines for property registration: 10,000 BPL List : 15,000 Exam results : 40,000 Expert advice : 10,000

24. SPEED BREAKERS • Telecom infrastructure (Last mile problem) • Power situation • Policy and legal framework ( Authentication of validity of certificates issued from Soochanalaya • Initial resistance from employees

25. Pride and Strength

26. CSI-TCS NATIONAL IT AWARD 2000 Computer Society of India awarded CSI-TCS National IT Award 2000 for best IT usage to the Gyandoot Project from among the contestants like ICICI Bank, Global Trust Bank, SAIL and NCRB.

27. Observations: • Reaffirms that for E-Governance to succeed it is essential to have champion at very senior position • The success of Gyandoot shows that a minimum level of Government readiness is a pre requisite for E-Governance i.e. Willingness within Govt. to embrace E-Governance along with strong desire to improve Governance